This was my second stay at the Mansion (for business) and it was a bit daunting. I booked an Executive Suite, which was the most confortable of the three rooms I stayed in during my three day stay (you’ll have to read on). Old buildings have issues and this one had problems with water, meaning there wasn’t any in each of the rooms over my stay. When the water went down in the Executive Suite, I moved to a Terrance Suite, but no water there either as I discovered as I was ready to shower. The next move was to a Master Suite, which is where I completed my stay, but it too had the water turned off for several hours one day. Having now been in all of them and sleeping in two, I would recommend the Executive Suites as the most comfortable (unless you need to entertain 20 of your closest friends.) Had it had water, it would have been quite nice.
A large group dined in the restaurant, and I did not have the outstanding culinary experience so many talk of – perhaps it was because it was a Monday night. The rigid nature of the menu (you are told all in your party have to order a particular menu style – no exceptions) makes you feel as if you were scolded instead of taken care of. Room service was attentive and prompt.
The pool deck is pleasant enough but it lacked routine care (you had to clean off your own lounge) and just like the Crescent, outside service is virtually non-existent, making it less than relaxing.
The Hotel management was certainly challenged with the water issue and possibly that is why other things were overlooked. And, I had to do too much work to trundle about between rooms while on a tight schedule. Travel at a property like the Mansion is supposed to be about the absence of problems, and if they unfortunately occur, management’s response is important – do you have to fight or do they offer to take care of you?
The answer is a bit of both, but importantly, when I filled out the online survey and expressed disappointment with my stay, the manager personally called me to discuss matters, for which I am grateful. So, maybe there is yet hope to attention to detail (and even lack of problems) at the Mansion.
- Official Description (provided by the hotel):
- The most celebrated hotel and restaurant in Texas. Personalized service with residential style: geared toward celebrations, leisure travel and business travel. Renowned Mansion Restaurant featuring contemporary American cuisine with local influences. ... more less
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- Also Known As:
- Rosewood Mansion On Turtle Creek Hotel Dallas