We pulled up to check into the hotel and the staff member who greeted us there told us that we could not self-park our car. When I arrived at the desk to check in, I was told that I could self-park the car at a cheaper rate. I just felt that the person who met us at the front was dishonest. It just does not give you a good start to your vacation if the first person we meet representing the hotel is not honest. We got our room keys and had to go retrieve our car keys to park appropriately. This coupled with the error in our bill made my wife and I feel that this hotel staff cared only about how much money they could get from us. We were charged for drinks we did not consume even though we took the time upon arriving in our room (after having just dealt with the parking situation) to call the front desk and let them know that drinks were missing from our room. Still, the next day we were charged for missing drinks. I just felt like I spent way too much time dealing with the staff instead of enjoying my stay as I had to wait in line to check out at the end of my stay to make sure my bill was corrected. I don’t like the feeling of having to double check what I am being told for accuracy...especially in a place where we are staying the night. This was an anniversary for us and it was not a good experience. In the end, I could not use my Hilton Honors award number because I did not have it (my fault) and the staff did not help me find it...apparently they could not look it up. This was just a minor issue but a place where just a little effort could have helped a rough stay.
- Official Description (provided by the hotel):
- Welcome to the Hilton Anatole hotel in Dallas, Texas. The Hilton Anatole hotel has defined Dallas and Texas by its sheer magnitude. Located in the heart of Dallas, Hilton Anatole is just minutes from downtown Dallas, and many top Dallas attractions. With 1,606 richly appointed hotel guest rooms and suites, over 600,000 square feet of premier meeting and event space, a priceless art collection, impeccable dining and full-service fitness and spa facilities. Travelers from American presidents to glamorous celebrities and generations of loyal business and leisure hotel guests have experienced the authentic Texas icon for one reason - this Dallas, Texas hotel transcends expectations into legendary experiences. Come start your legendary experience today at the Hilton Anatole hotel - a warm welcome and world of luxury await. ... more less
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- Also Known As:
- Hilton Hotel Dallas
- Hilton Dallas
- Dallas Hilton