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“Beware of the hot water”

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BEST WESTERN Decatur Inn
Ranked #4 of 13 Hotels in Decatur
Certificate of Excellence
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Beware of the hot water”
3 of 5 bubbles Reviewed 12 June 2014 via mobile

The room was very nice when we first arrived. Parking was great and things were clean. After being I the room about an hour I noticed my 3 year old daughter's feet were very dirty on top and bottom. I washed them and dried them. A little while more of walking around the room and they were again. During my son's shower in the morning he got sudden bursts of extremely hot water. Happened to me about 2 hours later. Major safety hazard.

Stayed June 2014, travelled on business
Helpful?
1 Thank mandiemo81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review, 12 September 2014
Dear Sir/Madam,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 940 627 5982.


Sincerely,

Dipti Patel
GM
BEST WESTERN Decatur Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

129 reviews from our community

Traveller rating
    78
    27
    14
    10
    0
See reviews for
38
38
11
30
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Daytona Beach, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 4 June 2014

We found this hotel to be very clean and the beds very comfortable giving us a great nights sleep. We enjoyed the waffles in the morning with a great cup of coffee. The staff were very attentive and the price was right. Highly recommend.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review, 12 September 2014
Dear Sir/Madam

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 940-627-5982.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Dipti Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 2 June 2014

As a hotel right off the highway (less than a hundred yards) very loud with traffic noise all night. Very clean for older hotel. Staff very friendly and inviting...made arrival feel like coming home. Breakfast was good for items there. Very small area and had to wait for others to complete their gathering of breakfast.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 974shirleyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review, 12 September 2014
Dear Sir/Madam,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. For your future stay we will try and give you a room on the back of the building so that you can be away from the highway and would be able to experience a quite and a good night sleep.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 940-627-5982.


Sincerely,

Dipti Patel
GM
BEST WESTERN Decatur Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roy, Utah
1 review
5 of 5 bubbles Reviewed 28 May 2014

This was an excellent place to spend a night. From the Very Friendly desk clerk to the room. Everything was GREAT. I felt welcomed and really enjoyed the quality of the room. The clerks name was Rose and she was very friendly and helpful.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review, 12 September 2014
Dear Sir/Madam

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 940-627-5982.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Dipti Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seabrook, Texas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 24 May 2014

We had been on the road for 7 hours and needed a hotel. We came into the city and saw the Best Western sign. We picked it over their competition and were very pleased with the check in process, cleanliness of the room and everything. We were advised the rooms had been newly renovated and it showed. I would stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank E5645JAbarbarab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
2 of 5 bubbles Reviewed 19 May 2014

This facility is run-down. Bathroom tub had surface peeling away (abt 1 sq ft), there was no internet service in the room, front desk could not resolve, very noisy. Used by many truckers and service people (plumbers, field crews, etcc) who leave between 5:45 and 6:30 am. If you want to sleep later, good luck!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review, 12 September 2014
Dear Sir/Madam,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 940 627 5982.


Sincerely,

Dipti Patel
GM
BEST WESTERN Decatur Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

Rolled through after 15hrs on road, Stayed here, customer service was fantastic, the rooms were amazing and clean, the BEST part was the price. Would recommend to anyone traveling through this part of Texas. Will be returning and using this establishment over and over

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review, 20 May 2014
MANAGEMENT RESPONSE:
Dipti P, General Manager at BEST WESTERN Decatur Inn, responded to this review
Mar 23, 2014
Subject: Your stay at BEST WESTERN Decatur Inn

Dear Sir/Madam

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 940 627 5982.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Dipti Patel
GM
BEST WESTERN Decatur Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Decatur Inn

Property: BEST WESTERN Decatur Inn
Address: 1801 South Highway 287, Decatur, TX 76234
Phone Number:
Region: United States > Texas > Decatur
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#4 Business Hotel in Decatur
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Decatur Inn 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
BEST WESTERN Decatur Inn Texas

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