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“ok” 4 of 5 bubbles
Review of Hilton Garden Inn Denton

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Hilton Garden Inn Denton
Ranked #2 of 25 Hotels in Denton
Certificate of Excellence
Lubbock,, Texas, United States
1 review
“ok”
4 of 5 bubbles Reviewed 19 February 2014

You are charged for all services immediately upon arrival. You are also charged 30 dollars per night for room charges whether you use them or not. You do receive this money back 24 -72 hours after departure. Did not appreciate having the full charges taken out of my account before I checked out. When I went to pay with cash, the money was already out of my checking account. I paid with cash and then waited for the charges to reappear in my account.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Neisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 16 March 2014
Let me start by thanking you for your taking the time to comment regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. We do not charge guests until checkout. We do get an authorization of every guest's credit card for the cost of the room plus $30 per night for incidentals. If you use a debit card then your banking institution holds the moneys from your account until the final charges post in their system. The balance is then returned to your account 24-72 business hours after the checkout date. This is standard hotel industry policy. This is explained to all guests with debit cards at check-in. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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457 reviews from our community

Traveller rating
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    38
    13
    10
See reviews for
146
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184
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2014

We have stayed in other Hilton Garden Inn locations and have been impressed with the customer service, accommodations, breakfast, and amenities offered. We arrived to our room, and unfortunately, the air conditioner was stuck on 61°F. After a quick call to the concierge desk, we were checked into another room with no hesitation. We are very likely to continue to book our accommodations with Hilton Garden Inn when traveling to any place the hotel is available.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tiffergirl17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 16 March 2014
Let me start by thanking you for your comments regarding your recent stay at our property.
We value our guests' feedback and use that to do everything possible to create an enjoyable experience for each of our guests. Responses such as yours are also a great reminder that our guests notice our staff's efforts. If there is anything we can do to improve your stay, please let us know. We hope to see you again.
Again, thanks for taking the time and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 13 February 2014

Everything was simply wonderful, except the adjustable mattresses. Try them out before you choose to collapse onto one. Other than the beds, all other amenities were great & I will choose Hilton Garden Inn in the future, provided they have better mattresses.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 15 February 2014
I apologize for not exceeding your expectations. We understand that sleep comfort is subjective and each person has their own idea of firm and soft mattresses. Although most guests like our mattresses, we do have guests who are not as comfortable on them. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. Guest input is sometimes the only way we know of such issues. We appreciate your comments as that helps find some maintenace issues and correct them. It is our hope that you will give us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Dallas, Texas
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 13 February 2014

love the rooms, staff is great always friendly and helpful. always stay at hotel when im in town. this wont let me post unless I add more characters. what more can I say except that I highly recommend this hotel.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank naomir210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 15 February 2014
Thank you for your kind comments. We will always strive to make our guests feel comfortable and appreciated. We hope to see you again when your journeys bring you this way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
255 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed 10 February 2014 via mobile

I travel for a living, I come to Denton a few times a year and the Hilton Garden Inn is my favourite place to stay.
Simply a great hotel with clean rooms, a nice bar and breakfast area, and Olive Garden, Red Lobster, and Texas Roadhouse next door, what else can I ask for?!
And the black lady (can't remember her name now) in reception is the greatest, always so helpful and accommodating.

Stayed February 2014, travelled on business
Helpful?
Thank raggarbil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 15 February 2014
Thank you for choosing to stay with us at the Hilton Garden Inn Denton. I am glad to hear that you enjoyed your stay and that Jeannette was helpful! This is a great area with a lot of close restaurants and shopping. I will be sure to share your comments with them. I hope you will return should your travels bring you back this way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

Booked five rooms for myself and family for local wedding, there were no complaints from any family that attended. All staff were professional and very courteous, each room had unique needs for specific bed sizes, all assigned rooms were properly assigned by the front desk to each family member as requested. Property is clean and well maintained.

My only concern was the bed in my room, we requested two queen beds, I did not have a measuring tape but I do not believe the size of the bed is actually a queen, also the beds have a unique feature where you can adjust the firmness of the mattress on each side, of course my side did NOT work, the bed was not very comfortable on either side. Two adults in their "queen" bed will not be comfortable unless your a hobbit.

Room Tip: Check out the beds are they queen or double?
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 15 February 2014
Let me start by thanking you for taking the time to provide feedback regarding your recent stay at our property.
I apologize for not exceeding your expectations. We understand that sleep comfort is subjective and each person has their own idea of firm and soft mattresses. Although most guests like our mattresses, we do have guests who are not as comfortable on them. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. Our Queen mattresses are 60" by 79". Standard dimensions for a Queen mattress is 60x80 but that varies a little by manufacturer. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 6 February 2014

I have stayed at this hotel several times in past. The staff are very helpful, professional and friendly. Whenever I needed to do an early check in, they have always went beyond the call of duty to assist me. The rooms are always clean!! Nice atmosphere.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 7 February 2014
Let me start by thanking you for your kind comments regarding your recent stay at our property.
We value our guests' feedback and use that to do everything possible to create an enjoyable experience for each of our guests. Feedback from frequent guests is especially helpful in showing us what we are doing right and wrong. If there is anything we can do to improve your stay, please let us know. We hope to see you again.
If I can be of assistance in the future, don't hesitate to contact me.
Again, thanks for taking the time and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Denton

Property: Hilton Garden Inn Denton
Address: 3110 Colorado Blvd, Denton, TX 76210-6886
Phone Number:
Region: United States > Texas > Denton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Denton
#4 Family Hotel in Denton
#5 Romantic Hotel in Denton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Denton 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Hilton Garden Inn Denton hotel is very near the University of North Texas and Texas Women’s University and offers complimentary high-speed internet. The Great American Grill® serves up a hot cooked-to-order breakfast each morning and hearty American dishes for dinner and evening room service. Host a meeting or banquet in 2,500 sq. ft. of function space and use our 24-hour business center. Rejuvenate in the outdoor pool or work out in the fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Denton Hotel Denton

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