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“Great place to spend the night”

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Hilton Garden Inn Denton
Ranked #3 of 25 Hotels in Denton
Certificate of Excellence
Level 1 Contributor
4 reviews
4 hotel reviews
“Great place to spend the night”
Reviewed 12 April 2014

The hotel is new, clean and modern. The service is good. I travel on business occasionally and am an HH Honors member as well as Holiday Inn and Best Western club member. Don't spend the money for the breakfast. Go to McDonalds. It is cheaper and better.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 74davidn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 14 April 2014
Thank you for your feedback regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
I believe we have an excellent breakfast, above and beyond any other local hotels. I would be happy to know what you believe fell short as guest input is valuable in helping us improve. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Tulsa, United States
1 review
Reviewed 7 April 2014

For the price of the hotel, a lot of amenities are lacking. No continental breakfast, bottle of water in the room, etc. The rooms were quiet and clean, but other than that...not spectacular. The restaurant within the hotel did have a nice restaurant and the food was good and the price reasonable for dinner. If you are using a debit card for your stay, they place a $30 a night hold on your debit card for "incidentals". Which they don't really have any...so it seems pointless.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 14 April 2014
Let me start by thanking you for your time and feedback regarding your recent stay at our property.
Please know that we are taking your feedback to heart and focusing on improving. Please understand that Hilton Garden Inns do not offer a complimentary breakfast. We have a much more robust breakfast with a wider variety than most other hotels. We also have a chef that makes cook-to-order requests such as omelets, pancakes and eggs to order and servers who take and deliver orders, refresh beverages and bus tables. This creates a substantial product and labor cost that we do not pass on in our room cost.
The authorization for incidentals is so guests may charge restaurant, bar or pantry charges to their rooms. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Idaho Springs, Colorado, United States
Level 5 Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 April 2014

Very nice hotel, typical of hilton brand hotels. I am gold with hilton honors, stayed with points... Had free breakfast with husband every morning.... Very good breakfast buffett. Convenient location to denton and north of dallas. Staff very friendly and helpful.
I do agree with another comment, sound proofing could be better... Had a room with one of the connecting doors, that seemed to be the source for loud noise...

Room Tip: get a room without the connecting door to an adjoining room.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruthbrown27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 14 April 2014
Thank you for taking the time to offer your feedback about our hotel.
We strive to provide excellent and friendly customer service. It is our hope that all of our guests feel comfortable for their stay with us. Any input we get helps us improve our efforts.
Comments like yours are great morale boosters and remind us why we are in this business. I will pass this on to the staff.
We hope to see you again if you pass this way in the future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Webb City, Missouri
Level 4 Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 March 2014

We have stopped in this hotel at least 3 times and the service here is excellent. The beds are adjustable for firmness, the linen fresh and the rooms clean. We are Hilton Honors so we eat breakfast there and it is excellent. It is located near multiple eating establishments is you want to eat somewhere other than the hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ozarkamerican41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 14 April 2014
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We also believe our breakfast is top-notch. Hope to see you return soon....safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 March 2014

We were very impressed overall. The motel was convenient, clean and easy to access. Our only complaint was the excessive noise by other guests. We did not complain so I can't blame the staff, except for not keeping it under control. Better sound-proofing should be considered.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 918nanettew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 14 April 2014
Let me start by thanking you for your input regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. Although we hope all our guests would show courtesy and keep the volume down, our front desk agents do respond when notified of noise complaints. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
If I can provide any assistance, don't hesitate to contact me directly at 940-891-4700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Round Rock, United States
1 review
Reviewed 18 March 2014

We were going to the funeral of a dear friend in Denton, TX. Due to scheduling we were going to be arriving very late. I put this note in my reservation and when we arrived after 11 at night our rooms were ready and held for us. The next day we had other friends who were driving in that day arriving and we were allowed to adjust our check out time so we could all meet at the hotel. The staff was very friendly and courteous.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marilyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 14 April 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to be courteous and helpful. We look forward to welcoming you back to the Hilton Garden Inn Denton during happier times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level 1 Contributor
3 reviews
Reviewed 7 March 2014

The cleanliness of the hotels is great and the general manager was very accommodating in allowing me use of the board room for an hour. The only problem is that I had internet problems where I couldn't connect and the sleep number bed was uncomfortable no matter which setting I put it on.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Spunk53056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthorpe210, General Manager at Hilton Garden Inn Denton, responded to this review, 16 March 2014
I apologize for not exceeding your expectations. We understand that sleep comfort is subjective and each person has their own idea of firm and soft mattresses. Although most guests like our mattresses, we do have guests who are not as comfortable on them. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. Your comment did not state whether you found the mattress too firm or too soft. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Denton

Property: Hilton Garden Inn Denton
Address: 3110 Colorado Blvd, Denton, TX 76210-6886
Phone Number:
Region: United States > Texas > Denton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Denton
#4 Family Hotel in Denton
#5 Romantic Hotel in Denton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Denton 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Hilton Garden Inn Denton hotel is very near the University of North Texas and Texas Women’s University and offers complimentary high-speed internet. The Great American Grill® serves up a hot cooked-to-order breakfast each morning and hearty American dishes for dinner and evening room service. Host a meeting or banquet in 2,500 sq. ft. of function space and use our 24-hour business center. Rejuvenate in the outdoor pool or work out in the fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Denton Hotel Denton

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