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“TWU graduation”

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SpringHill Suites Denton
Ranked #11 of 25 Hotels in Denton
Texas
Level 5 Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“TWU graduation”
Reviewed 22 December 2013

Perfect place to stay for TWU graduation. Quiet, clean and very friendly staff. Great breakfast but you do have to pay for it. It is well worth the price. Fresh coffee available all day. Would stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDenton, Sales Coordinator at SpringHill Suites Denton, responded to this review, 30 December 2013
Thank you so much for taking the time to rate our hotel. We appreciated the feedback and love that you had such a wonderful stay! We look forward to having you stay with us again and to create a even more memorable stay! Thank you again for taking to the time to give us your feedback.
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161 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • Russian first
  • Any
English first
Houston, Texas
Level 5 Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 November 2013

I had not stayed at a Holiday Inn for several years. I've stayed at other brands in the IC Hotels group, but had given up on Holiday Inn due to the other brands were newer and a better deal.

I will re-think that - due to my very good stay at this Holiday Inn. The property is fairly new and fresh. Location is very quiet and safe - it is a few blocks off I-35 in an area of student apartments for UNT. The rooms are clean, good AC/Heat even though it is the under-the-window type unit. Real tile bathroom, mini-fridge, microwave. The front desk had my check-in ready. The restaurant was short-handed the next morning so they improvised with a buffet breakfast - on the house! Real scrambled eggs and bacon, etc.

Can recommend staying here. It is a quiet, very clean, great service hotel in a good location.

Room Tip: Such a quiet location - not really a worry here. Maybe away from elevators for a light sleeper.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_crudeoil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDenton, General Manager at SpringHill Suites Denton, responded to this review, 22 November 2013
Thank you for your comments regarding your most recent stay at this hotel. We truly strive to make every guest experience memorable and we hope to see you again soon. We are making improvements in service and quality in order to make you next review a 5. We truly appreciate your business and the efforts you have made to let us know how we are doing.
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Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 November 2013

Stayed here over the weekend for an assembly. Wonderful hotel, staff, rooms!!! The rooms were clean and well maintained. The staff was superb and very helpful. Fresh coffee was available everyday. Will definitely stay here again and will recommend to friends and family. Thanks Holiday Inn for living up to your reputation!

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank useraa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Angelo, Texas
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2013

Stayed here while meeting friends for dinner. This was an excellen stay experience due to the great staff. Property was exceptionally clean. Rooms very comfortable. Yo will not go wrong by stayig at this location.

  • Stayed October 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano, Texas
Level 6 Contributor
607 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 9 October 2013

We stayed overnight as part of the Komen Race for the Cure. The hotel staff was both welcoming and professional. I had forgotten toothpaste but by going to the front desk at 4:30AM I was able to solve that problem. The hotel was on a side street and, initially, hard to find but, once there, was easy to return to that evening. The room was comfortable and served our needs beautifully. The hotel is near the University of North Texas campus and I would recommend this property for anyone staying overnight in the Denton area.

Room Tip: The hotel is in a residencial area with mostly college students so there is not much of a view from...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank nat1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith55732, General Manager at SpringHill Suites Denton, responded to this review, 18 October 2013
Thank you for your kind remarks. We sincerely appreciate the time you take from your schedule to let us know how we are doing. We continually strive to provide the best service and only through guest feedback can we know how we are doing and then improve in those areas most affecting the guests.
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Colorado Springs, Colorado
1 review
Reviewed 15 September 2013

I have been in many hotels and of all types, from the fanciests ( business trips) to more modest ones. I had also previous stays at other Holiday Inns that were satisfactory.
This one has been such a bad experience that I don't know where to start from, and will try to keep factual; I will however stress that the staff was very nice, and all the issues we had seem more due to very poor management than anything.
- DAY 1 ( arrival day) room appeared nice and clean. There was a coffee pot, but when my husband tried to make coffee he noticed there was no cup. He called the desk to ask for cups but was told there was not enough staff and that he had to come down and get some. He proceeded to use the plastic glasses, by doubling them.
- DAY 2: my husband goes down to get a coffee cup before breakfast. Breakfast OK, but not much choice. Anyway, before leaving for the day we let the staff know that we were missing coffee cups in the room.
When we return, in the evening: the coffee pot had not been clean, not Turned off, and still no cups, but also no coffee packets. We call again only to be told, again, that the desk person was by herself ( she was wiling to help), and therefore nobody could come. So my husband goes for a cup and a coffee packet.
Room service: one of the dishes I wanted to order, they were out of, and I had to order another one. The same thing happened to one of our friends who travelled with us, in another room, and for another dish. We were told to leave the tray in front of the door, as per common usage, which we did.
- DAY 3: I almost tripped on the tray that had not been picked up. This time, for breakfast, they were out of grapefruit juice. The breakfast selection was the same as the day before. This time also, the plates were already greasy and my friend's glass had dried OJ pulp on it. We mention again before leaving, that there had been no cups, and no coffee packets. This time, our contact was the manager himself who was on duty at the desk.
When we return, in the evening, the room had cups but still no coffee packets. Coffee pot from the eve had not been cleaned once again.
We also notice that the half-full glass of CocaCola from the eve's room service had not been picked up ( we had forgotten to put it back in the tray), nor were the salt and pepper.
The tissue box in the bathroom was now empty. Learning from experience, I chose to take it out its case, and display it on top of it to be sure it will be noticed by the housekeepers the next day.
- DAY 4: This time, there is grapefruit juice, but the breakfast selection otherwise has not changed. Before we leave we request again for packets of coffee.
When we return, in the evening, we have 8 packets of ... decaf' and cups, and I notice right away that the tissue box has been replaced...since it layed right there, on top of its case ( and not inside ). The glass of coca-cola was still there, where it had been left, and so was the salt and pepper.
- DAY 5: out of grapefruit juice again. Breakfast selection the same again. Silverware unclean.
This day we came back earlier as usual, so when we met the housekeeping manager, we took the opportunity to mention the glass of coke, that had stayed for three days now, only to be told that it was because they had assumed we wanted to finish it !!
At this time, we also noticed that the sheet did not cover completely the mattress, or at least that its size made it uncover the mattress almost as soon as somebody was in bed.
- LAST DAY. a picture is more than a thousand words: see picture of the glass I was handed for Breakfast.

  • Stayed September 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank sylviegnyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith55732, General Manager at SpringHill Suites Denton, responded to this review, 22 September 2013
It is always with deepest regrets when we have a guest who experiences unsatisfactory service at the hotel. We offer our sincerest apology. Your on-going issues reflect poorly on management and staff with management, as you note, having full responsibility for the activities within the hotel. Although your experience is not the norm for this hotel, we take what occurred seriously and have used it as a training tool for the staff. Each step of our procedures has been reviewed and changes have been implemented to ensure this never happens again. In regards to the lack of variety in the breakfast menu, as a full service restaurant we do provide a very inexpensive breakfast buffet for $5.95 which includes breakfast meats, freshly cooked eggs, biscuits and gravy, breakfast potatoes, make it yourself waffles, oatmeal, fresh fruit, pastries, yogurt, and cereals. However, if that variety is not sufficient, we do offer the breakfast menu which has a variety of other breakfast items including healthy choices. We continually review our breakfast menu/buffet and solicit guest recommendations for additional items. Again, we have reviewed and conducted training for the restaurant staff in regards to the cleanliness issue you noted.
Thank you for your constructive criticisms and taking the time to help us be better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swanton, Ohio
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2013

I recently stayed in this hotel for a week of business meetings. When I had a hard time finding the hotel I was a little leary, but was it ever a great spot! Rooms felt high end, very comfortable. Food in the restaurant and meeting rooms was terrific!! The meeting rooms were state of the art and the staff so accomodating. I have stayed at a lot of Holiday Inns but none that I enjoyed better.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Denton

Property: SpringHill Suites Denton
Address: 1434 Centre Place Dr, Denton, TX 76205 (Formerly Holiday Inn Hotel & Suites Denton University Area)
Region: United States > Texas > Denton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Denton
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — SpringHill Suites Denton 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to the Springhill Suites in Denton, Texas. Everything is bigger in Texas including our all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused. The hotel features: Free hot breakfast buffet, vibrant spacious lobby exploring the world of digital art, flexible spaces perfect for working, meeting and relaxing. Visitors to Denton enjoy historic museums, shopping at the Golden Triangle Mall and over 25 restaurants and entertainment venues in our famous downtown square. The Texas Motor Speedway, home to NASCAR racing, is only 20 minutes from the hotel. The hotel is centrally located and only minutes from Peterbilt, Tetra Pak, Sally Beauty, Winco, University of North Texas, Texas Woman's University and Denton Regional Hospital. Take the stress out of travel with free Wi-Fi, indoor pool, sun deck and fitness center. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Denton University Area
Holiday Inn Denton
Denton Holiday Inn

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