Denton is my hometown, I come back to visit family and take care of business about 4-6 times a year. In the past two years we have stayed in a regular double room atleast 4 times at this location. We have never ever had a problem, ever. They have always had the nicest staff, clean rooms, and a simple but well stocked breakfast. I have no idea what has happened. I called to reserve and inquired about a suite with a kitchenette, and another room as we would have 2 adults and 6 kids this time. The gave me a suite with a full kitchen and three beds. I walked to the room and tried the key and it didn't work. I went to the office and they said it works and sent the maintence guy around to open it. He showed me the "trick". Later that evening we came back from the store and could not open the door trick or no trick. The maintence guy came and tried 13 times the door finally opened. I asked about them fixing it the next day was told "if it still opens it isn't broken". Then I was called by the office and told that the maid reported my room as a total mess and they could not clean it. There was one stuffed animal on the bed, a shirt on the bed and a pair of kid's shoes in the floor.I was told if we left anything on any beds they could not touch it. If we left shampoo in the shower they could not clean it. I had a few people stop by for less than 20 mins in the afternoon and was called by the office to be told that I could not have visitors. REally?? Nope, no visitors. I was not able to get a refund as I had paid a "special" weekly rate. So, we stayed, but we cleaned our own room before the maid came in, we still had visitors (no one said anything to us after the initial warning) and we tried on average 15 times to get into the room each time (the kids found it fun to count the tries). We checked out on the day our week was over. I will never be back. I used to like the place don't know what has happened in the past year. I suspect new owners. Really sad as they used to have a parking lot full and now it seemed empty.
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