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Holiday Inn Express Hotel & Suites Dallas South-DeSoto
Ranked #3 of 7 Hotels in DeSoto
Reviewed 1 January 2014

We liked it so well we signed up for their card and looked for IHC hotels along the way. It was clean, friendly, and they locate them in easy to get to places along major routes. Parking was good too as we were pulling a car/trailer.

Room Tip: I think anyone would be happy to stay here.
  • Stayed: December 2013, travelled with family
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Thank cadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 10 January 2014

You seem like a road warrior taking on the US by hwy. Thank you for making our hotel one of you destinations in your journey. My staff takes great pride in our product, service delivery and hospitality. In Texas we have southern hospitality you just can't find anywhere else.

Come back soon and safe travels.
Bobby F.

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Reviews (155)
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77 - 83 of 155 reviews

Reviewed 28 December 2013

I have stayed at this hotel several times over the past two years. Each time check in has been very quick while accommodating my specific request for room location in advance. I was upgraded to a king suite as a priority member without even being told it was happening. My room was much bigger than I paid for and very comfortable. The towels were new and soft. The toiletries were name brand and very nice. Maria kept my room very clean and left me 2 lotions when I left a note that I was running out. She also left a hand-written reply with a holiday greeting consistent with the sweater in my room and a little hand-drawn picture. Sweet. Breakfast is the typical HIE buffet food, which I have seen kept stocked, even during the rushes. The breakfast area is bigger than most HIE with two areas that I have seen kept clean. Checkout was even faster than check-in with the zero balance bill required by my employer already printed at the desk. I was able to get a very reasonable state government rate.

Room Tip: If going North into Dallas, consider driving south and getting on I35N one exit before Wintergreen i...
  • Stayed: December 2013, travelled on business
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Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 10 January 2014

Hi Guest!

We are so thankful for you giving us the opportunity to welcome you to our home. Serving you on your travel is what we love to do. My staff was so excited to see your review go public on Trip Advisor. They think they deliver service excellence to everyone who graces our door, it makes them proud to have it acknowledged.

Many thanks and safe travels.

Come back soon,
Bobby F.

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Reviewed 20 December 2013

Clean, new enough. Our check in was uneventful, quick. Room, suite king, was excellent. Breakfast was typical - which is ok. Location is good. We have family in the area and use this facility occasionally.

  • Stayed: December 2013, travelled as a couple
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Thank guvnerwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 10 January 2014

As we mentioned in a previous guests review on Trip Advisor, we don't cover up a bad hotel with smoke and mirrors. We have a service excellence training program on mastering the basics on hospitality. What you will get is a friendly face, welcoming hotel, eager staff to serve your needs with a clean room. We look forward to welcoming you back soon.

Safe travels,
Bobby F.

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Reviewed 28 November 2013

This hotel is exceptional in demonstrating quality customer service. The hotel is CLEAN and the rooms provided a comfortable away from home environment. We received warm greetings by two employees, Daniel and Joseph. I solicited Joseph's assistance with directions to local attractions and he presented me with a detailed print out. Later in the day, we were greeted by the manager Dawn, she asked if there was anything she could do to further assist in making our hotel stay more pleasurable. This spoke volumes to us, because you rarely meet managers when you stay at a hotel unless you want to express dissatisfaction.

Room Tip: The suites provide an away from home environment.
  • Stayed: October 2013, travelled on business
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Thank Juanita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 10 January 2014

Hello my friend,

Daniel and Joseph are both super stars for the hospitality industry. We are so lucky to have them hosting our guests in DeSoto. We are thankful for your time in providing feed back on your stay.

Many thanks and safe travels.

Bobby F.

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Reviewed 8 November 2013

Made quick reservation while driving from Chicago to San Antonio around 10 pm. Room was clean, quiet, with comfortable beds, a fridge, microwave, great tv, etc. I'm a fan of the brand, and truly believe that this hotel stood out from others I've slept in. The staff was great, breakfast was typical Holiday Inn Express, but still very good. The grounds and public areas were well taken care of. I'll stay here next time I'm in the area, and strongly recommend this as a place to stay.

  • Stayed: November 2013, travelled on business
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Thank patg00-00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 10 January 2014

Balancing the basics are one of our strong points at the hotel. We are so glad to hear you enjoyed your stay and had a nice, clean stay. We focus on what our guests feel are important.

Many thanks for your business. Safe Travels.

Bobby F.

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Reviewed 16 October 2013

On the plus side, the hotel was very quiet, the beds and pillows were very comfy and we never heard any other guests in the halls. We stayed 5 nights - for a couple of the nights we could hear walking above us. But other than that it was quiet.
On the negative, the a/c was quite noisy and hard to adjust. It seemed old and out-dated. The room smelled kind of musty and stuffy when we would come in after being out all day (even though we left the a/c running).
There is no fan in the bathroom so after a shower it is very humid and stuffy.
The breakfast was your typical continental breakfast with the pancake machine and the typical powdered eggs, sausage patties and biscuits. We only ate the breakfast there once as we are considered "healthy" eaters and nothing there was very healthy except for the yogurts in the cooler (the only fresh fruit they offered were bananas and twice they ran out). We've had MUCH better breakfasts in other hotel chains.
All in all, you get what you pay for. If we had only been staying for a night or two it would have been ok. But 5 nights was a bit too much to stay here. We'll try somewhere else next time.

  • Stayed: October 2013, travelled with family
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Thank jaggsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Public Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 22 October 2013

Thank you for choosing to visit our location while in Dallas. Being centrally located to the DFW metroplex, getting around to any location is easy. I appreciate your candid post about breakfast and understand your review. Education is always key when it comes to knowledge and it looks like we have failed in this category. We look forward to welcoming you back to DeSoto and want to share some nutritional information about our breakfast that we have just rolled out in signage for breakfast to help guests choose healthier options.

We offer: 2 options of low calorie heart healthy cereals with low fat and skim milk. wheat bread, low calorie English muffins. light and fit yogurt, low calorie cream cheese and butter substitute, plain oatmeal as well as hard boiled eggs. If your dietary needs are more specific than this, we have build a private walking bridge from our parking lot to the Cracker Barrel - a national restaurant who offers a wide variety of healthy options.

I am confident out staff service delivery was impeccable, we are waiting with open arms for your next visit.

Safe travels and come back soon.
Bobby F.

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Reviewed 13 October 2013 via mobile

We were pleasantly surprised with this Holiday Inn Express. The look & feel is very retro sheek & comfortable! The room was nice everything was new & in great condition. The suite was a very good rate & perfect with our 2 boys. Breakfast was actually very good the best hefty continental breakfast I've ever had. The Cinnamon Rolls were seriously comparable to Cinnabon! Great stay. We were just there to sleep & eat breakfast but I bet the pool was nice since it's so new.

  • Stayed: October 2013
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Thank hthurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Public Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 22 October 2013

The pool is fantastic. We have 3 individual waterfalls, even if you don't get wet the surreal sound is the perfect way to relax any time of day.

The breakfast host was excited to hear you enjoyed her breakfast to start your day. We just upgraded your sleep experience by purchasing all new pillows for the hotel. They are bigger and better than ever. Holiday Inn Express has always given you the choice between soft and firm, but now you have pillows that are twice the size of the old ones. Come try them on your next visit to Dallas.

Safe travels and come back soon.
Bobby F.

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Additional Information about Holiday Inn Express Hotel & Suites Dallas South-DeSoto

Address: 1310 E Wintergreen Rd, DeSoto, TX 75115-2608
Phone Number:
Region: United States > Texas > DeSoto
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in DeSoto
Price Range: £85 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas South-DeSoto 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
New DeSoto hotel offers modern luxury & impeccable service. Welcome to the 100% smoke-free Holiday Inn Express Hotel & Suites, DeSoto, TX. This new hotel is the standard for a premiere setting and service. DeSoto is in an ideal location for all travelers, with downtown Dallas 12 miles away, and Duncanville, Lancaster, Cedar Hill, and Waxahachie, TX, are all nearby.Families will love staying at our DeSoto hotel with easy access to the Dallas Zoo, UNT, Six Flags, Hurricane Harbor, shopping at the new Uptown Village. Sports fans can visit the American Airline Center, the new Cowboy Stadium, Cotton Bowl Ameriquest Field, Texas Motorplex or take a short walk to Grimes Park, home of indoor BMX racing. Business travelers lodging at our DeSoto hotel are just 5 minutes from AAFES, Brenntag, McGraw & Hill, Solar Turbines, Zep Manuf., DIAB Aircraft, Masco, Brascraft and Texas Air Manuf. Our DeSoto hotel offers the convenience of on-site meetings with our 2,900 square feet of meeting space and free Wired/wireless Internet access with the fasted speed in South Dallas. Our 24-hour business center will meet all your business needs.Your DeSoto vacation begins when you hear the gentle sounds of jazz music in our lobby. We want you to enjoy choice amenities like a free hot buffet breakfast and well-equipped fitness center or the courtyard with an outdoor pool and whirlpool and grill. Check our great hotel deals and rates and make your DeSoto hotel reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas South-Desoto
Holiday Inn Desoto
Desoto Holiday Inn
Holiday Inn Express Hotel & Suites Dallas South-DeSoto Texas

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