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“Excellent experience!”

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Holiday Inn Express Hotel & Suites Dallas South-DeSoto
Ranked #3 of 7 Hotels in DeSoto
Reviewed 16 July 2014

Booked this hotel last-minute because of a power outage at our home. Cannot say enough good things about the experience! Received outstanding guest service from Raven, Tierra, and Dawn. Difficult situation was turned into a fun mid-week mini vacation for my husband and myself.

We stayed in a suite with two queen beds. Beds were super comfortable and we slept like a dream. Hotel was quiet and we did not hear any noise from other guests. Lighting in room was well-thought-out and we had lots of options, including a ceiling fan. Bathroom is small, but water in shower was very hot (loved it!) and there was plenty of room for what we needed. Only downside to the room is that several tv channels did not function ("tuning error"), which I blame on Time Warner Cable, not on the hotel itself.

Pool area is functional but not pretty, but is clean and well-maintained. Only complaint we had was that the water seemed to be heated, and on a 90+* day, it would have been nice for the water to be cooler.

Again, received amazing service from all the staff at this location and would definitely stay here again if we need a home away from home.

  • Stayed: July 2014, travelled as a couple
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Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 30 July 2014

Well - its not always the reason you are looking for that bring you to our hotel, but a great opportunity to allow us to make a bad situation better. Thank you for choosing our hotel to be your refuge. Our staff is highly skilled and passionate about loving our guests. Next time we have a bad storm and power is out, we will be looking for you.

Safe travels,
Bobby

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Reviews (155)
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65 - 71 of 155 reviews

Reviewed 1 July 2014

We had a family reunion at this property on
June 27, 2014. The ballroom was great, very large. Everything was great until I checked into my room. I had a two bedroom suite. The carpet was stained with spots all over the room. Carpet dirty. Also my family had problems checking out because they were over charged for their stay and had to get the fees corrected. It made them late for their departure to the airport. Front desk was very helpful in correcting the mistake. Food was great. Also the water in the spa was cold.

  • Stayed: June 2014, travelled with family
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Thank Deb601954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 16 July 2014

Dear Deb601954,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 23 June 2014 via mobile

Wow is all I can say! From the moment we walked in we felt nothing but welcome.Ms.Dawn greeted us with a warm smile,and was very friendly!! At night there was another young lady who was just as friendly.The hotel was nice and inviting,and our room was spotless.The bed was nice and cozy,and pillows are soft. We never had to call for towels,they kept us well stocked.Breakfast was a typical continental hotel breakfast,although we did enjoy hot cinnamon rolls and hot make it yourself pancakes! Ms.Dawn even helped me to figure out where to go on such a rainy day,and I wasn't disappointed! I would definitely go back to this hotel!!

Stayed: June 2014
Thank tboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 30 July 2014

Well - HELLO. Thank you for sharing your experience with Trip Advisor. Our staff and especially Dawn - are passionate about hospitality. They all love what they do and who they do it with. So grateful you took time to recognize her efforts.

Safe travels and come back soon,
Bobby

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Reviewed 18 May 2014 via mobile

We arrived to find an upset male at the Front Desk that had obviously not made his own reservation, since he could not provide the correct information for Jessica (Front Desk Agent), he took it out on her - she was incredibly nice & patient - When she was finally able to assist me, an EXTREMELY rude guest stepped in front of me as I was trying to pay for my room (his key stopped working) - ONCE AGAIN, Jessica handled the situation with great professionalism & tact - she apologized numerous times, kept a smile on her face & never missed a beat (asking what brought us into town) - I've been with the Holiday Inn for over 16yrs & I've seen it all! I know the limits that we get pushed to & was INCREDIBLY impressed with Ms. Jessicas work ethics! Great Job H.I.E.!!!

Stayed: May 2014, travelled with family
1  Thank Trish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 30 July 2014

Hi Trish,

Yes - this happens. Jessica is very new to the hotel but has proven herself time and time again with her ability to handle tough situations that are beyond our control. We have a great hiring practice and high level of service standards our staff is held to. They all love to serve and host our travelers to DeSoto. Thank you for taking a minute to acknowledge her efforts, she will certainly be recognized.

Safe travels and come back soon,
Bobby

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Reviewed 17 May 2014

First time staying at a holiday inn and I loved it. Customer service is amazing, location is very convenient, their food is good. The lady at the front desk is very sweet and informative and ready to help with anything you need. Their rooms are very cosy and clean. This place appears to be really busy and packed but the service is still exceptional. It was overall a great experience and I would most definitely spend a night here again.

  • Stayed: May 2014
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Thank Shekyllah1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 30 July 2014

Hello and thank you for your AMAZING comments. We are continually looking for opportunities to serve our guests. We have learned it's not about coming up with fancy new ways to wow our guests, rather just deliver the basics constantly. So happy you had a great experience - that is our goal.

Safe travels and come back soon.

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Reviewed 4 April 2014

My family and I were in a bind with all the hotels booked up for the weekend. Linda and Dawn at the front counter, went above and beyond for us. We were able to get a room. They always had a smile and used eye contact, and made us feel welcome. Their customer service was exceptional. Thank you so much for the quality service.

  • Stayed: April 2014
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1  Thank Aud8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Front Office Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 26 April 2014

Thank you so much for choosing to stay with us. Our front desk staff will all go above and beyond to ensure that your stay is as smooth and pleasant as possible. Safe travels to you and we to see you again soon.
-Bobby

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Reviewed 25 March 2014

The room we stayed in was very clean. I didn't have any complaints (which surprised my husband). We will stay at this hotel again when we go back to the area in May and June.

Great customer service Dawn!

  • Stayed: March 2014, travelled with family
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1  Thank MrsGalbreath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DallasSouth-DeSoto, Front Office Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this reviewResponded 26 April 2014

Mrs.Galbreath

Thank you for allowing us to be your hotel of choice. Our housekeeping staff works hard to keep our property in top shape. We love to hear that our guests can relax in comfort without any issues. Safe travels to you and your husband.

See you both in May.
-Bobby

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Additional Information about Holiday Inn Express Hotel & Suites Dallas South-DeSoto

Address: 1310 E Wintergreen Rd, DeSoto, TX 75115-2608
Phone Number:
Region: United States > Texas > DeSoto
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in DeSoto
Price Range: £87 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas South-DeSoto 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
New DeSoto hotel offers modern luxury & impeccable service. Welcome to the 100% smoke-free Holiday Inn Express Hotel & Suites, DeSoto, TX. This new hotel is the standard for a premiere setting and service. DeSoto is in an ideal location for all travelers, with downtown Dallas 12 miles away, and Duncanville, Lancaster, Cedar Hill, and Waxahachie, TX, are all nearby.Families will love staying at our DeSoto hotel with easy access to the Dallas Zoo, UNT, Six Flags, Hurricane Harbor, shopping at the new Uptown Village. Sports fans can visit the American Airline Center, the new Cowboy Stadium, Cotton Bowl Ameriquest Field, Texas Motorplex or take a short walk to Grimes Park, home of indoor BMX racing. Business travelers lodging at our DeSoto hotel are just 5 minutes from AAFES, Brenntag, McGraw & Hill, Solar Turbines, Zep Manuf., DIAB Aircraft, Masco, Brascraft and Texas Air Manuf. Our DeSoto hotel offers the convenience of on-site meetings with our 2,900 square feet of meeting space and free Wired/wireless Internet access with the fasted speed in South Dallas. Our 24-hour business center will meet all your business needs.Your DeSoto vacation begins when you hear the gentle sounds of jazz music in our lobby. We want you to enjoy choice amenities like a free hot buffet breakfast and well-equipped fitness center or the courtyard with an outdoor pool and whirlpool and grill. Check our great hotel deals and rates and make your DeSoto hotel reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas South-Desoto
Holiday Inn Desoto
Desoto Holiday Inn
Holiday Inn Express Hotel & Suites Dallas South-DeSoto Texas

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