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“$20 off on your next visit!”

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Holiday Inn Express Eagle Pass
Ranked #6 of 15 Hotels in Eagle Pass
Reviewed 5 November 2011

We had not returned to HIE since the summer of our no AC experience. But we're gluttons for punishment, so we came back. Guess what? The mini-fridge didn't work. Reported it ASAP after check-in. No go. When we checked out, I reminded the same clerk who checked us in. She seemed surprised and credited us with $20 on our bill -- same as when the AC didn't work. So I'm just saying--you want $20 off? Stay at the HIE, but be sure to report your problem right away. Claim it the next day at checkout.

Room Tip: The rooms with something missing are a bargain!
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  • Stayed: October 2011, travelled as a couple
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3  Thank AyLulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 77 reviews

Reviewed 16 September 2011

I enjoyed my stay at this hotel it is one of the best hotels in Eagle Pass. Very nice clean rooms.The people that are at the front desk are very helpful and very nice.The check in and check out is very efficient. I will be going back in October.

  • Stayed: September 2011, travelled as a couple
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1  Thank Gina525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2011

Staying in the 'new' section. Walls are so thin you hear the people next door very clearly. Might as well not even have a door into the room either, as there is no noise blockage!
And one might as well stay in the car out in the parking lot to get to sleep. There is 'one' wall switch to control the lamp and ceiling lights the room. If you turn off the bedside lamp the ceiling stay's 'on'. To turn off the ceiling light you will then have no lighting in the room. Someone really messed up there.
We have styed here every year for the past five years and never experienced what we have tonight. I can't recommend staying in the 'new' section! It is worse than horrible..., so far. Maybe after everyone settles down for the night it will improve?
Oh, the temperature will be in the mid 90's tomorrow and the pool isn't ready for swimming.

  • Stayed: March 2011
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2  Thank botanicalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2011

The check-in was not the best experience. The lady was rude and abrupt, almost like she was too tired to care if she gave good service or not. Maybe she was ill or had a bad day, but when you are in customer service you have to at least try and fake it.

Everything else was wonderful. The room was large and very clean. Breakfast was good (your typical hotel breakfast fare). I could always take a cheaper price, but it was average for the type of room. I slept better than most places I usually stay, probably the best nights sleep I have had in a while.

It was a very quick trip for me, I spent most of my time with family - so I can't comment on all of the services that may be provided.

  • Stayed: February 2011, travelled with family
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2  Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2010

Me and my wife have stayed here about 3 times over the last 6 months. The rooms are clean, spacious, and the black out curtains really help after a night at the Casino. The beds are really nice! They have LCD TV's. The breakfast has been good and plentiful the times we've stayed. They'll usually have omelets, sausage, biscuits, cereals. Yes there is construction but it's never interfered with our stay. The staff has always been great. The only slight minus for us was the walls are pretty thin and you could hear everything in the hall and adjoining rooms...honeymooners beware!

  • Stayed: July 2010, travelled as a couple
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4  Thank LazyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2010

We've stayed here before, and for a year now they seem to be remodeling. Isn't that an awfully long time? It's well located and all, but this one visit was pretty pathetic. What we liked about the room was that it was in the corner and rather roomy. It also had two windows on different walls. The TV was digital; always a plus. What we hated was that it smelled somewhere between lilacs and bleach or a combination thereof. Desk personnel told me that the smell would "wear off", and that it was caused by the cleansing done to the bathroom. She said it would do no good to change since all the rooms smelled that way. What probably made matters much worse was that our AC wasn't cooling (It was 94 degrees outside at night, folks). We had gone to the casino for the earlier part of the night and hoped that by the time we returned the AC would have kicked in. No such luck. Then Norma Carrillo, the day manager, told us that she wouldn't be able to move us to another room as she had promised earlier because the last room had been let to someone staying seven nights which trumped our one night. However, she did give us $20 off our bill and called for maintenance. Unfortunately, our maintenance guy was stuck in traffic at the border trying to cross over. He finally made it right after midnight (good thing we're night owls). He switched out AC units, and the second one worked beautifully, and the lilacs/bleach did improve. I don't know if this was a sad little example of Murphy's Law or if it's happening more frequently at this HI Express. Just be aware of this. We had never had a bad night previously, but it will be the last time we stay here. There's just too much competition to have to suffer at all.

  • Stayed: June 2010, travelled as a couple
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2  Thank AyLulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2010

I forgot my name tag hold for a local business event and happen to ask the manager if she had one and she gave me one of hers. Thank you Norma very much for helping me out. The staff was very friendly and quick to get you checked in to your room. The food was fresh and has a good choice of items for a complimentary breakfast.

  • Stayed: May 2010, travelled on business
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1  Thank 50000miles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Eagle Pass

Address: 2007 N Veterans Blvd, Eagle Pass, TX 78852-4477
Phone Number:
Region: United States > Texas > Eagle Pass
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Eagle Pass
Price Range: £64 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Eagle Pass 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites in Eagle Pass, Texas where Yee-hah meets Ole ! Our hotel is conveniently located just minutes from Piedras Negras, Mexico-a great shopping and tourist attraction. While in Eagle Pass, test your luck and experience the magic at the Kickapoo Lucky Eagle Casino located just 7 miles from our hotel. The fun doesn t stop there! Eagle Pass also has an excellent 9-hole county golf course with a spectacular view of the Rio Grande as its backdrop. We re also minutes away from the Mall De Las Aguilas, Ft. Duncan Museum, Ft. Duncan Medical Center and the finest restaurants and shops Eagle Pass has to offer.Experience the world renowned Stay Smart experience! All of our guestrooms feature our Simply Smart Bedding Program along with our guest rated #1 Stay Smart shower head. Every guestroom includes a refrigerator & microwave, complimentary in-room Smart Roast coffee, complimentary wireless Internet, and expanded business center. And don t forget our exclusive Smart Start complimentary hot breakfast, home of the Express Start cinnamon roll along with a variety of delicious breakfast selections to satisfy every one s taste. Staying at the Holiday Inn Express Hotel & Suites Eagle Pass is the Smart choice. We look forward to seeing you soon! ... more   less 
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Also Known As:
Holiday Inn Express Eagle Pass Hotel Eagle Pass
Holiday Inn Eagle Pass
Eagle Pass Holiday Inn
Holiday Inn Express Eagle Pass Texas

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