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“Amazing Staff!”

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Holiday Inn Express Hotel & Suites Eastland
Ranked #2 of 5 Hotels in Eastland
Odessa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Staff!”
Reviewed 5 September 2013

I was literally stranded on the side of the road in my new vehicle, it was towed to the car dealership next door and we were deposited at the Holiday Inn! We were travelling for a family emergency and that was stressful enough when the car died... the Manager at the hotel was amazing. She found a room that would work for the size of my family and took very good care of us! She personally got us extra linens and made sure we knew about breakfast (which was delicious) I cannot say enough good things! The room was clean and very comfortable! We left a happy family! Thank you Margaret Steinmetz!!!! Excellent customer service!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

Traveller rating
    31
    19
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Nanticoke, Pennsylvania, United States
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 August 2013 via mobile

The only complaint I have is breakfast is 630-930. I was disapointed bc we missed breakfast bc we are not early birds.Overall the staff and rooms were great. The place also looked as it were new or renovated.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Micheale A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grapevine
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 July 2013

This Best Western is very well kept up and I always enjoy staying. The rooms I've gotten have always been lush & comfortable with a large flat screen Tv. The rooms are very clean and quiet. The breakfast is outstanding, with biscuits, gravy, scrambled eggs, ceral & warm, soft cinnamon rolls every morning. The locals have decided not to give Corprate Lodging guests points in the Best Western Rewards program, which is unfortunate for me.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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Helpful?
3 Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marion, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2013

After a long drive, we stopped here to get a room for the night. A younger man sauntered to the desk to ask what we wanted. We asked for and got a room. Then I asked him if there was a decent place to get a steak nearby. He said there was a Circle M steakhouse 2 exits away. We went but could not find it. We started to turn around when we noticed a tiny yard sign that read 'Circle M', in front of a huge restaurant with cowpens behind it. We went to park and a sign in the window said they were closed for vacation.
I saw the guy later that night and told him the steakhouse was closed until July 9. He didn't even stop walking and gave me a "hmmmm". What a jerk. Needs to find a field rather than the hospitality industry. The hotel was okay, but this guy needs to go.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 May 2013 via mobile

I had to attend a funeral and needed someplace to stay in the Cisco/Eastland area. This was a clean, comfortable and quiet hotel. The staff was very friendly and accommodating. The only thing I found lacking was that they do not recycle! Otherwise, I would stay here again.

Stayed May 2013, travelled solo
Helpful?
1 Thank Dalronalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midland, Texas
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2013

The hotel was good but, when we checked in the staff was unfriendly and made us feel like we were bothering him while we were checking in. The good part the room was very spacious and clean and Walmart is within walking distant and so are a couple of restaurants

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NZXG02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas, United States
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 October 2012

This has to be one of the dirtiest HI Express locations we have ever visited, and we stay at these properties often, like 1-2 times/month.
Upon arrival the front mat was filthy with mud. The interior was not much better, with dirt, dead crickets, etc. all over the lobby floor, fingerprints on the door, front desk needed wiping down, etc. We even had to wait for someone to appear to check us in.
By early evening, NONE of these had been cleaned!
Our room, same story. Granola on the carpet from the previous guest, seemed as if no one had vacuumed since the last guest, yuck. Glass in outside window was broken. The room was a nice size, but we had been upgraded to a suite, as no other rooms were clean yet when we checked in.
Lastly, the pancake machine was indeed broken, as mentioned by another visitor in 2011.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thescottfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Eastland, responded to this review, 15 October 2012
Dear thescottfam,

Thank you for taking the time to write our hotel a review. We strive to provide the best possible service and experiences and it is always great to hear from our guests on how we are doing. I am pleased to know that our hotel was suitable enough for your needs. I'm sorry your stay was negatively affected by the cleanliness levels at the hotel. We will address these matters and I thank you for bringing them to our attention as this is our best means of improving guest satisfaction.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Eastland

Property: Holiday Inn Express Hotel & Suites Eastland
Address: 1460 E Main St, Eastland, TX 76448-3023
Phone Number:
Region: United States > Texas > Eastland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Eastland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Eastland 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Kick your heels up at the new Holiday inn Express & Suites Eastland, located just off I-20 and within walking distance to numerous restaurants & shopping. Whether interested in birding, fishing, hunting, ATV riding, boating, golfing, shopping, historic museums, enjoying great food or simply relaxing, you have found the right place. Enjoy a walk through our beautiful downtown square and historical buildings or marvel at the big sky sunsets that are so breathtaking.Either here on business or pleasure, the Holiday Inn Express & Suites Eastland is the perfect place for you. Stroll through historic downtown & visit Eastland County Museum, Law Enforcement Museum, or the beautiful theatrical Majestic Theater. Take in some of the best bass fishing on Lake Leon & visit Lone Star Country Club. Fun in the sun awaits you and your family at the Park Hill Water Park.Eastland is where the new frontier for business begins. Eastland Memorial Hospital, EBAA Iron, Vulcan Material, Eagle Construction and VC Menus are just a few companies that call Eastland home. Birdsong Corporation, Ranger Junior College, and Cisco Junior College are only a short drive away.Unwind in a contemporary decorated guest room or spacious suite & receive the Express Smart Start Breakfast. Free high-speed wired & wireless Internet access is available throughout the hotel. So take time to explore and enjoy Eastland and our Texas Hospitality! ... more   less 
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Also Known As:
Holiday Inn Express Hotel & Suites Eastland Texas

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