I checked in and not even 5-10min after i got into my room i saw what looked like a roach crawling on the side of the bed as i lifted the comforter not to mention what looked like bed bug stains on the mattress. I quickly covered the bug with a cup to show management. She went first into the room without waiting for us to go with her and brings the cup out and says there is nothing in there. The male merchant then started badgering and yelling at my mom because she said she thought it was a roach. So I told him I no longer wanted to stay there and to please give me my refund. The merchant refused after i apologize and told him maybe it was a bug and not a roach and he still refuse to refund me. He then told me to go through my bank for the refund. This place was awful and customer service was horrible and very unprofessional. Not to mention that the merchant took my money even though i did not stay at this motel and he still refuses to refund me.
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