The staff customer service skills are very poor to unresponsive to minimal requests such as towels and cleaning and receiving packages. Not a good place to stay to conduct business as the staff are very inconsiderate and intrusive. The staff constantly calls with unsubstantiated demands and issues about billing even asking how to process their own books. For example, one of the front desk persons contacted me to ask why they did not charge my credit card for the week. I told them I did not know why. Also, they tried to charge a how month upfront when the reservation policy stated that charges were done weekly. When I pointed this out, they told me that this policy could not be honored. I will be checking out in the first week of a planned stay of 1 month.
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- Also Known As:
- Studio Plus Farmers Branch