My assistand and I were on the return part of a trip to El Paso and had to stop at Ft. Stockton because neither of us could drive any further. It was 2 a.m. and I was happy that we were able to find two rooms at a decent rate (119.99) That was the last of the pleasantness. The desk clerk was a young man (wearing a black knit cap, not very professional) who struggled to complete our transaction. As a school employee, I presented him our state tax exempt form and let him know I would be paying cash. Again, he seemed to not know what to do. He told me he would need a credit card to hold for incidentals, which I provided. After about 15 minutes he finally gave us our room keys. The room itself was okay, if not a little worn.
The next morning at 7:30 (a mere 5 hours after I had checked in) I went to check out. A quick check out bill had been placed under my door. When I looked at it I noticed that he had charged me state tax (from which we are exempt, for which I had given him the form). After much confusion he refunded me $14.40. When I asked for an itemized bill he said they did not do that. That was my mistake. Two hours down the road I get a call from my husband that our checking out had $542.36 deducted from it by Holiday Inn Express in Ft. Stockton. I immediately called the hotel to see what was going on. Not only had the clerk failed to note that I had paid cash the night before, he proceeded to charge me TWICE for the two rooms. Yes, that five hour nap was costing me $800. I spoke to a young woman who assured me they were working on it. My cash payment was found in the safe, yet I have still not be refunded my $542.36!! It has now been a week!!! Frustrated, disappointed, angry, defrauded all describe my experience. Stay away, stay away, stay away!!!
- Official Description (provided by the hotel):
- Welcome to the new Holiday Inn Express & Suites Fort Stockton, Texas, home of Paisano Pete, the Worlds Largest Roadrunner . This is the perfect location for business or pleasure, offering our 'Hot Breakfast Buffet' to start your day! If you're here for pleasure you are just minutes away from Annie Rigs Museum, Historic Fort Stockton & Museum, and the Historic Downtown District, and don t forget to cool down at the Grey Mule Saloon. Less than 2 hours from the hotel you can explore Big Bend National Park, Marathon Basin, and Emory Peak at the Chisos Mountains.Located only a mile from the Pecos County Airport and the Pecos County Golf Course, the Holiday Inn Express Fort Stockton is the perfect place for you. RTTC, Firestone/Brigestone, Chapparal, Larrat Corporation, Pecos County Memorial Hospital, and Mesa Vineyards are just a few of the companies that do business in the Fort Stockton area.Relax in your own elegant room featuring stylish dÃ©cor and amenities, free wired and wireless high-speed Internet access, and the best night s sleep you ve had in weeks. Enjoy a swim in our crystal-clear outdoor pool or energize in our Fitness Center. Polish that presentation in the business center and we even have the right space for your professional meeting. We re here, ready with all you need to make your trip to Fort Stockton a success. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Priceline, Travel Republic (UK), Booking.com, Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly, getaroom.com, Evoline ltd and Cancelon so you can book your Holiday Inn Express Hotel & Suites Fort Stockton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Fort Stockton