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“Customer Service is NOT dead”

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Residence Inn Fort Worth Fossil Creek
Ranked #30 of 113 Hotels in Fort Worth
Certificate of Excellence
Reviewed 4 November 2013

In moving my family to the Fort Worth area we found ourselves in the unfortunate situation of being homeless for about two weeks. Nothing has been more stressful in my life than finding myself and family (10 month old & 2 year old) without a home and having to stay in a hotel for an extended period of time. We were fortunate enough in finding the Residence Inn at Fort Worth Fossil Creek. Not only have the rooms been the closest home away from home with the ammenities, but the staff is like an extended family. They have been so accomadating and truly understand the meaning of customer service. Beryl and Ana treated me like a VIP and have made a life long customer out of my family for the Residence Inn Fort Worth Fossil Creek and Marriott as a whole. If you are looking to stay anywhere near the Fort Worth area I highly recommend this location. I promise you will not be dissatisfied.

  • Stayed: September 2013, travelled with family
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Thank 80tracymm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 10 November 2013

You made my day by saying you felt like you were with family during a difficult time. i am dohappy that we were able to relieve some of the stress while being in the area. we hope you are back with us back soon.

Terri Robinson
General Manager

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Reviews (136)
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70 - 76 of 136 reviews

Reviewed 3 November 2013

We stay at this hotel three times a year during race weekend at TMS. One thing that really makes the stay extra special is a very special person, Her name is Berel Alexander. She has made out trips very special. We first met Berel three years ago during one of her special bingo sessions for the guest and have enjoyed her special helpfulness ever since.

  • Stayed: November 2013, travelled as a couple
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Thank mlosurdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 10 November 2013

We are so glad you enjolyed your stay and that you had the chance to dpend time with Beryl. She can realy make you feel at home. Thank you again.

TERRI ROBINSON
gENERAL MANAGER

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Reviewed 3 November 2013

We stay at the Residence inn Fort Worth Fossil Creek a few times each year. It's always been clean, well maintained and a great value. They've remodeled and it's even better now!

The breakfasts and manager's get togethers are terrific. The food is good and the get togethers are fun with games & a nice offering of beverages and food.

One thing you notice -- the people who work here -- LIKE IT and EACH OTHER.

The new furniture and accessories are really lovely and it's comfortable, functional and pretty.

That translates to a really exceptional stay and a great value. Their managers care about the guests and the employees. All around great

Room Tip: You can't go wrong here. Marriott constructs and solid room where you really don't hear ANYO...
  • Stayed: November 2013, travelled as a couple
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Thank ChristyTX250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 15 November 2013

I had to smile whrn I read your comment. You said the staff likes each other there. I am o glad you noticed that. We do, we are family to each other and it is how we want our guest to feel is like family and not just another paying guest. Refreshing to me as GM that what we try and teach them everyday is showing. I have been doing this for 16 years and you were so right. We all like each other. like working with each other.

I look forward to your next trip back to Fort Worth.

Terri Robinson
General Manager

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Reviewed 31 October 2013

We have stayed at the Marriott Residence Inn Fossil Creek Fort Worth TX twice. Both times we have had an excellent experience! The staff is friendly, helpful, and there to serve YOU. It feels like coming home as soon as you enter the property. When we checked in, Anna was so helpful in getting our accommodations changed so that we had exactly what we needed. The free breakfast each morning was a welcome bonus. The kitchen staff made sure that the buffet was well stocked and the food was hot. Thanks Sandra and staff! Would we stay here again? Most definitely!

Room Tip: I think all the rooms would be great!
  • Stayed: October 2013, travelled with family
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Thank Colleen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 15 November 2013

Thank you for th e kinds words regarding your stay. We hope you come back soon and some of us have the chance to meet you.

Thanks again.


Terri Robinson
General Manager

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Reviewed 29 October 2013

Good location to work. Not more than 10 minutes to Meachum Airport in the morning. Traffic can be slower in the evening due to construction. Several restaurants in the area, several within walking distance. The gym consists only of two treadmills and an elliptical, along with a complete set of dumbbells; not extravagent, but suffice. The room is good. Very quiet and always clean. The hotel has breakfast every morning at 6:30 and for the early birds, bagels, cereal, muffins, etc are always out around 5. The staff at the hotel are amazing and very accomodating. The hotel offers excellent amenities, including free grocery service daily; just write down what you'd like, and its in your fridge in the afternoon. Haven't used the pool or hottub, but they look nice and clean. Laundry service is available, but I have used the washer amand dryers available on site ($1.00 per cycle) which are extremely efficient. Overall an excellent hotel that I would recommened to those working in the area for extended periods.

  • Stayed: October 2013, travelled on business
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Thank Calvin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 15 November 2013

We are so happy that you felt like family while staying with us.That is what we strife for with every guest.

We look forward to seeing you again soon.

Terri Robinson
General manage

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Reviewed 27 October 2013

I have stayed in every hotel in this area and it is one of the best, but just can't give 5 stars. It is and older building and can have a bit of an odor, but is it well maintained. If you like chain restaurants and highway access, the location is good.

Staff is outstanding. If you get the right rate ($67 with my company), the value can't be beat with free breakfast and dinner a few nights a week.

Washer and Dryer are only $1 per load and work well. Fitness center is small but adequate. People that stay seem to be regulars and are nice.

If you have a little extra cash and want to stay closer to downtown, stay at another Marriott property, Townplace Suites - I love it. Same concept, but brand new and better location.

  • Stayed: October 2013, travelled on business
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Thank LP1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 29 October 2013

Our goal now is to get you to rate us a 5. We are glad you enjoy your stays and our staff. We want every guest to experience a 5 so we will keep trying harder. Thank you for staying with us while in the area. ask about some of our restaurants that are other than chains. Every city has hidden away secret restaurants that only locals know. So next time you are in, ask what the GM's recommendation is for Chicken, best hamburgers in town, and best Mexican, even have a local place that has the best salad bar too!

Thanks again!

Terri Robinson
General Manager

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Reviewed 13 October 2013

I love the location, cost and friendly staff of this hotel! I stay here often, due to my company corporate office located near by. Each time I come in for breakfast I am greeted by a cheerful staffer by the name of Beryl. She is always helpful, bright and cheerful, no matter what time of the morning.

  • Stayed: October 2013, travelled on business
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Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this reviewResponded 15 October 2013

Thank you for continuing to stay with us while traveling to the Fort Worth area. Our staff loves when we have repeat guest. We look forward to seeing you on your next visit.

Terri Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Fort Worth Fossil Creek

Address: 5801 Sandshell Dr, Fort Worth, TX 76137-2907
Region: United States > Texas > Fort Worth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Fort Worth
Price Range: £100 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Fort Worth Fossil Creek 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Residence Inn Fort Worth Fossil Creek Texas
Fort Worth Residence Inn

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