We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Super employees but services need work”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Fort Worth Downtown Hotel
Ranked #32 of 110 Hotels in Fort Worth
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super employees but services need work”
Reviewed 15 July 2014 via mobile

All the employees were super nice. The room did not have enough towels, wash cloths, or cups for coffee. I called guest services right away and this was never resolved. I picked up extra towels at the pool. You have to walk through the front lobby to get to the pool. The back door to the pool was locked. The water pressure was decent and there was plenty of hot water. The air conditioning struggles to keep the room cool in the heat of the day. The restaurant was mediocre at best. The wait staff really needs customer service training. The wait was horrible and the food was expensive for the product you receive. The pizza from
room service was reasonably priced and very good. The rest of the items on the menu were overpriced. For instance, a cranberry juice was $5. The next time I visit Ft Worth I will choose the Omni.

Stayed July 2014
Helpful?
2 Thank Cutemom347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank You so much for your feedback. Please accept my apologies where we failed to meet your expectations, especially with the services. We truly dropped the ball in this case. I will make sure these items are fixed. I hope you will give us an opporutnity to earn your business once again, please call me to discuss if there is anything I can do to make the difference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

675 reviews from our community

Traveller rating
    153
    212
    183
    85
    42
See reviews for
101
145
29
289
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
texas
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 July 2014

Starting in late July the hotel will be undergoing renovation. This is much needed.

Stayed for leisure without the kids. Love the Ft. Worth lifestyle.

Pros: Staff was efficient since hotel was packed full of convention people. Lobby and room appeared clean. Location was good because Molly the Trolley picks you up at the door every 15 minutes.

Cons: I was not recognized as an SPG holder, once again! $20 to park per day or $25 for valet per day. Hotel was crowded. Pool was crowded. Sheets were itchy. Soap dish was missing. The bar in our room did not have any amenities such as alcohol.

Club lounge:
The club lounge was open but the food was cold. We had cold appetizers and cold eggs in the morning. There was no free beer or wine served in the lounge which had been offered at other SPG hotels. Service was lacking and late!

I would stay again but only after they renovate the hotel. Everyone hates to pay to park Sheraton! Everyone! At least let us park our own car for free or let us get our parking validated so park for free. I would have ordered room service but I spent my extra cash on parking.

Room Tip: We had a corner suite that was more a flat than a suite.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank caramy5029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank you so much for your feedback. Please accept my apologies for the conditions you experienced. We are very excited about the full hotel renovations currently under way, and hope you will give us another chance to earn your business. Feel free to contact me either by phone or email to review your stay, and see if I can make the difference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carthage, Missouri, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 July 2014

Bill under the door in the morning had a charge for a bottle of water never left the room asked the front desk about this they took it off the bill . very next stay same thing not sure how many rooms they have but 5.00 per room per night for water that's a lot of money..

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank You so much for your feed back. Please accept my apologies for the water charges. I will review the procedures and make sure everything is back to standards on charges for convenience items. We are very excited about the full hotel renovations currently under way, and hope you will give us another chance. Please let me know how I can make the difference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 July 2014

We absolutely enjoyed staying at this facility while attending an event at the Convention Center. Every staff person we encountered were pleasant and welcoming. Even when we had an issue with housekeeping the hotel handled it perfectly.

Room Tip: High floor is better. We had a room on the south tower with windows on 2 sides.
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RTW_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank You so much for your kind words. we are very excited about the renovations and the comments have been fantastic. I look forward to your next visit to Fort Worth !!

Warmest Regards,
John Y.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 July 2014 via mobile

Housekeeping service was exceptional... Best I've seen in many years of business travels. Everyone on staff I ran into were very helpful and cordial. My 11th floor room was clean and nicely furnished to handle my business needs. Typical high prices in the on-site restaurant but food was fine (didn't have time for dinner elsewhere). Nice sized common area but not too many people were found there in the evenings. They have a reasonable sized gift shop open late each night. Only a $5 difference in self park and valet car fees. Nice location as it was maybe 7 or 8 blocks from the downtown activities. Across the street from FT Worth Water Park - don't miss walking over there for a few minutes or even hours as it's open until 1130pm ... Absolutely worth the time....

Stayed July 2014, travelled on business
Helpful?
Thank gmorken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank You for your kind words.....I look forward to taking care of you in our newly renovated rooms on your next visit to Fort Worth.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2014

The staff were welcoming and accommodating. The quality of the rooms (furniture, bedding, carpeting, etc.) was on the low end, but they are apparently beginning a remodel of the facilities. There were less options for television stations than I would have expected. The hotel felt like it was clean. I was on the club level and had access to a complimentary breakfast and evening drinks/snacks. I only went to one evening, but had breakfast every morning. It was a nice selection with a couple of hot items, fruit, and the typical pastries. The attendant was very helpful and friendly.

  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank You so much for your feedback. We are very excited about the full hotel revovations currently under way and scheduled for completion by year end. I hope you will let us take very good care of you in one of the renovated rooms when you are back in Fort Worth.

Warmest Regards,
John Y.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormond, Australia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 June 2014

Even a property that is (supposedly) being refurbished (which it sorely needs) should provide a hotel services directory in every room. Failure to replace cups for the Starbucks coffee machines and to replace tea bags (not to mention toiletries in the bathroom) is inexcusable.

Stayed June 2014, travelled on business
Helpful?
1 Thank Felix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john y, General Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, 1 November 2014
Thank You so much for your feed back. Please accept my apologies for the disappointments during your stay. I will review with our Housekeeping Manager to make sure everything is back to standards. We are very excited about the full hotel renovations currently under way, and hope you will give us another chance. Please feel free to contact me either by phone or email to review your stay, and see if I can make the difference.
Warmest Regards,
John Y.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Fort Worth hotels
Downtown Fort Worth
Holiday Inn Express Hotel & Suites Fort Worth Downtown
Downtown Fort Worth
Hilton Fort Worth
Hilton Fort Worth
#11 of 110 in Fort Worth
4.0 of 5 bubbles 1,252 reviews
Downtown Fort Worth
Embassy Suites by Hilton Fort Worth Downtown
Show Prices
Show Prices
Show Prices
Downtown Fort Worth
Omni Fort Worth Hotel
Omni Fort Worth Hotel
#6 of 110 in Fort Worth
4.5 of 5 bubbles 3,283 reviews
Downtown Fort Worth
The Worthington Renaissance Fort Worth Hotel
Show Prices
Show Prices
Show Prices

Been to Sheraton Fort Worth Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Fort Worth Downtown Hotel

Property: Sheraton Fort Worth Downtown Hotel
Address: 1701 Commerce St, Fort Worth, TX 76102-6511
Phone Number:
Region: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 110 Hotels in Fort Worth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Fort Worth Downtown Hotel 3.5*
Number of rooms: 429
Official Description (provided by the hotel):
The newly renovated Sheraton Fort Worth Downtown Hotel offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the Fort Worth Convention Center and a short walk to Sundance Square. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Priceline, Hotels.com, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, Cancelon and HotelQuickly so you can book your Sheraton Fort Worth Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Fort Worth Hotel Fort Worth
Fort Worth Sheraton
Sheraton Fort Worth Downtown Hotel Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing