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“Worst Customer Service”

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La Quinta Inn & Suites Ft. Worth - Forest Hill
Ranked #35 of 114 Hotels in Fort Worth
Reviewed 5 October 2010

We made reservations for Monday through Wednesday at this hotel, then used our La Quinta points for Thursday night. The hotel cancelled our points reservation and charged us for the Thursday night. We didn't know they did this, so they showed we owed $85 for the night. They blocked us from using our points (70,000 points is what we have accumulated) and have been completely unreasonable about the issue. I cannot believe they can cancel our points and charge us for the reservation. Beware of them cancelling your points and charging you for the room instead. This is a complete nightmare to resolve. I cannot believe I have this many points with a hotel chain and now I have this kind of service to look forward to. I would never give an establishment of this kind any additional business.

Stayed: September 2010, travelled on business
6  Thank pnutsdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, responded to this reviewResponded 16 December 2011

Dear La Quinta Inns & Suites Forest Hill Guest,

As new General Manager, I, on behalf of this hotel and staff, would like to apologize for the terrible experience you had with us during your stay. I am aware that there may have been some unnecessary miscommunication during the entire ordeal. I would just like to assure you that the proper changes have been made and we do our best to maintain the quality customer service that we have now. I do hope that you stay with us again and see that the hotel staff and policies have changed since your last stay with us. Thank You.

Sincere Apology,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas

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274 - 279 of 279 reviews

Reviewed 4 January 2010

This hotel was by far the best La Quinta we have ever visited. We stayed for one night and were not expecting what we found. Everything seemed new and extremely clean, 32 inch lcd tv, super comfy beds, dark room, excellent bathroom. Seemed more like the newer remodeled Sheraton's than a typical La Quinta. Right off I-20. Will stay again on trips through the Ft. Worth area. Allows pets at no charge. Hotel was great, staff was ok, overall great stay.

  • Stayed: December 2009, travelled as a couple
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4  Thank jentastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQMkting, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, responded to this reviewResponded 14 December 2011

Dear La Quinta Inns & Suites Forest Hill Guest,

Thank you for staying with us. I assure you our beds will always be comfortable. We know our guests need that ambience to be in peace in your room. We hope that you stay and enjoy our dark room and comfy beds again soon.

Warm Regards,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2009

this is one of the best la quinta i stayed inn ..........clean ....modern ... the beds were so good .....it did help my back ...............great pool and spa and work out room is also big ...............overall this is best place the bug can buy..............

thanks .......and keeep it up so we can enjoy the place again .............
thanks to all staff and ppl who work there ...........they try to make my stay plesent

  • Stayed: October 2009, travelled as a couple
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3  Thank harry31mcali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQMkting, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, responded to this reviewResponded 14 December 2011

Dear La Quinta Inns & Suites Forest Hill Guest,

Thank you for staying with us. We're so happy that you enjoyed your stay with us. We will definitely keep up with the high standards of our hotel and we will always strive to keep our guests happy and enjoyable here at La Quinta in Forest Hill. Thank you so much and we know you next stay with us will be just as pleasant.

Sincerely,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas

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Reviewed 29 September 2009

This was a terrific La Quinta. I stayed for three days and it was a wonderful experience, starting with the friendly helpful staff. The rooms are all very nicely done and the beds are great. I have had back surgery and rarely am comfortable on hotel beds. These were wonderful and I believe that the manager said they do have the memory foam. Even though we were close to the interstate, it was very quiet. there is an elevator if you need one and my non-handicapped room had a safety bar in the shower, very nice. I usually stay in either La Quinta, Comfort Inn or Hampton Inn and I was very pleased with this one.

  • Stayed: September 2009, travelled solo
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3  Thank wrinklepupsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQMkting, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, responded to this reviewResponded 14 December 2011

Dear La Quinta Inns & Suites Forest Hill Guest,

Here at La Quinta in Forest Hill, we are glad to know are guests are having terrific stays with us. Yes, our beds are Memory Foam beds with the formula that was hand -picked by the owner of this hotel himself. At this hotel, we understand that the need of a bed is not just for comfort and rest but also as a relief from aches and pains from possible injuries, those who may be recovering from surgery, such as yourself and sometimes just from the entirety of busy day. I do hope that you choose us again for your next time in town. I guarantee the quality of our beds and the high standards of our employees will always be preserved to be here for you, our guest.

Sincerely,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill

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Reviewed 29 December 2015 via mobile
Google Translation

Stayed: December 2015, travelled as a couple
Thank trentaelode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2014
Google Translation

  • Stayed: September 2014, travelled on business
    • Sleep Quality
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Thank AlJarreau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Ft. Worth - Forest Hill

Address: 3346 Forest Hill Circle, Fort Worth, TX 76140-1105
Phone Number:
Region: United States > Texas > Fort Worth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Fort Worth
#25 Family Hotel in Fort Worth
Price Range: £64 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Ft. Worth - Forest Hill 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Convenient access to I-20 and Loop 820, the brand new La Quinta Inn & Suites Forest Hill is just minutes from downtown Ft. Worth TX, home to the famous Ft. Worth Stockyards. Texas Rangers Ball Park in Arlington and the Dallas Cowboys Stadium are just a short distance away. DFW International Airport and Dallas, TX are within 30 miles of the hotel.The La Quinta Inn & Suites Forest Hill features a year-round indoor pool w/spa, a...see more full business center the features copy/fax service, meeting facilities that will accommodate up to 40, a guest laundry facility, and fitness center, ensures you experience all the comforts of home right here with a courteous and friendly staff waiting just for you. We even have parking for your bus or RV; after all, this is Texas! Your spacious room offers standard amenities like free high-speed Internet access, plush pillow-top mattress w/upgraded linens, huge 32-inch flat panel TVs w/premium cable channels, comfy recliners, microwave, refrigerator, hair dryer, iron w/ironing board, speaker phones, and so much more. Start your day with a Free Bright Side BreakfastTM, served each morning near the lobby area while you catch up on the happenings with our free newspaper. ... more   less 
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La Quinta Inn & Suites Ft. Worth - Forest Hill Fort Worth, Texas

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