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“Very Disappointed” 2 of 5 bubbles
Review of Comfort Suites at Lake Worth

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Comfort Suites at Lake Worth
Ranked #56 of 110 Hotels in Fort Worth
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very Disappointed”
2 of 5 bubbles Reviewed 22 May 2014

I booked my reservation for a group of senior I was bring to Ft. Worth. the person I talk to I thought had everything down correctly, but when I got up to the Hotel late afternoon the day I had reserved they claimed that my rooms had been reserved for the night before. They were able to find a few rooms to accommodate everyone in my party ( although we did have to double up on the rooms because the didn't have enough rooms). The clerk that was on duty was very nice and helpful. But then they went and charge me for the previous night as a no show. I did manage to get credit for the 5 of the rooms we had stayed in but they still charged me for the 6 no show rooms. Well I will never stay in this hotel again and I will think twice about staying in any other Comfort Suite. I book 11 rooms at hotels once a month for my group so that is a lot of business they will miss out on.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Pcstamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, General Manager at Comfort Suites at Lake Worth, responded to this review, 30 May 2014
Dear Pcstamper, I sincerely apologies for your booking reservation date mix-up behalf of my staff if this mistake had caused by us. However, this experience would have been the best experience your group ever had if: 1. someone would have returned our booking contract on time 2. Would have returned our multiple phone calls on the day of your no-show and on the day of arrival 3. Would have checked emails that we sent out confirming your reservation. Our hotel has booked hundreds of groups and my staff always strive to provide the best hotel expectance of their lifetime to every group members. Here are some facts you should also consider: You booked group of 10 rooms minimum and got the group rate based on that. When you called and canceled 3 rooms, instead of going up on the rate during busy week, we honor the rate we agreed on because of the seniors. When your group showed up the next day, we only had family suites available which we usually rent at triple the price of our regular suites and we gave you 3 family suites which have 2 queen beds, 1 king bed and a sleeper sofa at our agreed low group rate so no one had to double up. Now if you consider the situation carefully you will realize that we lost a lot because of this mistake that most likely not caused by us. We lost 7 room’s revenue that we held for your group and could not rent and we lost revenue of family suites that we could have rented at triple the price during busy week.
I understand that you have many choices when it comes to group booking. Please try out any hotels you want in this area and I know you will be booking with us again.
I would really like to thank you for your business and hope to welcome you again if you consider us for next booking.
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62 reviews from our community

Traveller rating
    35
    16
    4
    5
    2
See reviews for
25
8
3
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Fort Worth, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

room seemed to be OK. got there late at night and went right to sleep. The next morning, when we woke up, I noticed the pillow I slept on had mold on the pillow case and was through to the pillow. After telling the Manager, the only response I got was, It must have been from the cleaning supplies on the headboard. I wonder how come it wasn't on the other 2 pillows that was against the headboard. No apology, only a " we will get you another pillow to your room." A lot of good that did us since we were checking out. The breakfast was also disappointing. bacon seemed imitation. Appearance of the hotel was nice, but doubt I would ever stay there again.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, General Manager at Comfort Suites at Lake Worth, responded to this review, 30 May 2014
Dear Guest,
Thank you very much for your feedback. We are so sorry that you found a small foot mark on one pillow out of 8 pillows that we place in our suites. I will share your comment with our housekeeping staff to make sure that doesn't happened again. Thank you very much for staying with us. Y Bhakta
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Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 February 2014 via mobile

Excellent staff! Very friendly and helpful. Large pool, hot tub area and workout facility. Clean rooms. A little noisy since we were across the hall from the ice machine. Overall great visit and very convenient for our visit to the stock show. Stayed 4 nights and will stay again when we are in the area.

Stayed February 2014
Helpful?
Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, General Manager at Comfort Suites at Lake Worth, responded to this review, 30 May 2014
Dear Guest,
Thank you very much for your positive feedback. We are so happy that we earned your trust and your business. Your positive comments means so much to our management and staff. We are looking forward to providing you the same pleasant accommodations, service and value the next time you are in town. Kind Regards, Y Bhakta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Have stayed here on 2 different occasions last year, the latest being on Christmas Eve. The hotel is very clean and also smells clean.Rooms are a good size with a couch in them. There is a little shopping center very close by which includes an Albertsons grocery store.If we are ever in the area again, this will be the place we stay.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sarge007-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, Director of Sales at Comfort Suites at Lake Worth, responded to this review, 3 February 2014
Dear sarge007-11,

Thank You very much for staying with us. We really appreciate your business.

Our hotel offers many extra services that our guests enjoy like Happy Hours during weekdays, Security service at night time, Largest Indoor Heated Pool and Spa in the Area and the most important: Friendly Service and clean and comfortable Suites at about price for a ordinary room.

We believe Happy and satisfied guests are the best asset of our business than brand and marketing.

Please see us when you visit Fort Worth again.

Y. Bhakta
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irving, Texas
Level Contributor
100 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

This hotel made our visit with family in Ft Worth a real pleasure, would recommend it to anyone, great value for your bucks! It's new and well kept, plus the staff was friendly and always ready to assist you, plus it has a great breakfast, better than most hotels.

Room Tip: Hotel is new, so all rooms are great.
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Agatag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, Director of Sales at Comfort Suites at Lake Worth, responded to this review, 3 February 2014
Dear martefoster,

Thank You very much for staying with us. We really appreciate your business.

Our hotel offers many extra services that our guests enjoy like Happy Hours during weekdays, Security service at night time, Largest Indoor Heated Pool and Spa in the Area and the most important: Friendly Service and clean and comfortable Suites at about price for a ordinary room.

We believe Happy and satisfied guests are the best asset of our business than brand and marketing.

Please see us when you visit Fort Worth again.

Y. Bhakta
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 18 December 2013

i chose this hotel because it was close to family while i was on vacation with my family, new hotel, very clean and neat, good breakfast, we stayed 7 days , good price, we were very happy with the staff, thanks.

Room Tip: they all good
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank martefoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, Director of Sales at Comfort Suites at Lake Worth, responded to this review, 3 February 2014
Dear guest,

Thank You very much for staying with us. We really appreciate your business.

Our hotel offers many extra services that our guests enjoy like Happy Hours during weekdays, Security service at night time, Largest Indoor Heated Pool and Spa in the Area and the most important: Friendly Service and clean and comfortable Suites at about price for a ordinary room.

We believe Happy and satisfied guests are the best asset of our business than brand and marketing.

Please see us when you visit Fort Worth again.

Y. Bhakta
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa Park, Texas, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

I had a small group of students staying at this hotel. The indoor pool and breakfast area were A+. The hotel is located near the highway and easy to access. Restaurants and shopping were nearby. The rooms were comfortable, large and very nice.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nthompsonip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin B, Director of Sales at Comfort Suites at Lake Worth, responded to this review, 3 February 2014
Dear guest,

Thank You very much for staying with us. We really appreciate your business.

Our hotel offers many extra services that our guests enjoy like Happy Hours during weekdays, Security service at night time, Largest Indoor Heated Pool and Spa in the Area and the most important: Friendly Service and clean and comfortable Suites at about price for a ordinary room.

We believe Happy and satisfied guests are the best asset of our business than brand and marketing.

Please see us when you visit Fort Worth again.

Y. Bhakta
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites at Lake Worth

Property: Comfort Suites at Lake Worth
Address: 5825 Quebec St, Fort Worth, TX 76135-4523
Phone Number:
Region: United States > Texas > Fort Worth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Fort Worth
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites at Lake Worth 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Comfort Suites At Lake Worth Fort Worth, Texas

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