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Reviewed 8 October 2016

Staff was not as friendly as in the past. Not a lot of dining options around this hotel. Treated me very transactional. Breakfast was subpar compared to most Hampton Inns. Not many night time dining options.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank mike t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nancy D, General Manager at Hampton Inn & Suites N. Ft. Worth-Alliance Airport, responded to this reviewResponded 31 October 2016

Dear Michael T,

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

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Reviewed 8 October 2016

The lobby, staff and complimentery breakfast were nice, however the rooms are not what you would expect from a Hampton Inn. There was dust in the corners and on the edge of the carpet. The desk and chair were marginal. The batch tub slanted inwards on a steep angle making taking a shower a unique experience. I would look elsewhere.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Al T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nancy D, General Manager at Hampton Inn & Suites N. Ft. Worth-Alliance Airport, responded to this reviewResponded 31 October 2016

Dear 542akbertt,

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

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Reviewed 4 October 2016

Wet carpet, smelly room/dusty room no toilet paper, staff nor helpful. Upon arrival called front desk for room dusting. Next found no toilet paper. Dirty hallway s. Poor breakfast typical but expected. Wet carpet never attended to.. Old air conditioner which I think leak s. Door allows light under.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank kennethbR9599CT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nancy D, General Manager at Hampton Inn & Suites N. Ft. Worth-Alliance Airport, responded to this reviewResponded 5 October 2016

Dear kennethbR9599CT,

Thank you for taking the time to fill out a survey and let us know about your concerns from your stay. Please accept my sincere apologies that you had any issues while staying with us. It is never our intention for our guests to leave not satisfied. Please know that we use your comments to further train our staff, so we can make improvements, so this does not occur again to you or any of our other valued guests.

Please call me at 817-439-0400 if you would like to discuss further.

Sincerely,

Nancy

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Reviewed 28 September 2016

Typical of a Hampton. Consistent and comfortable at a decent price. Hampton is my go-to hotel. This one was overall good. Location is convenient to the FAA office in Alliance and also the Alliance airport if you are doing business there.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Marcus V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nancy D, General Manager at Hampton Inn & Suites N. Ft. Worth-Alliance Airport, responded to this reviewResponded 5 October 2016

Dear Marcus,

Thank you for a great review. We hope we will see you again soon.

Nancy

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Reviewed 6 September 2016

I always choose Hamptons and this did not disappoint! Friendly staff, comfy beds, and clean! this was my 1st visit as a honors member and was welcomed as one with a note in room with cookies waiting! nice stay!

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Pandkhutch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nancy D, General Manager at Hampton Inn & Suites N. Ft. Worth-Alliance Airport, responded to this reviewResponded 5 October 2016

Dear Pandkhutch,

Thank you so much for such a great review!! We hope we will see you again soon.

Nancy

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