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Best Western Fort Worth Inn & Suites
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Reviews (728)
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All reviewswaffle housewhite settlementthe general managercontinental breakfastroom was cleanmeeting roomgreat place to staybiscuits and gravyoff the highwayhotel stayfront desk staffhome away from homegreat roomconvenient locationmilliebwft
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285 - 290 of 728 reviews
Reviewed 23 June 2014

Our stay went very well - we were part of a large group and they were more than ready for us. Pros: The room was clean, the staff was friendly, the pool well kept. Cons: My tub faucet leaked, the breakfast food was mediocre (the gravy was runny, the biscuits hard, and the breakfast area small), the pool area had a kiddie splash spot that was all rocks - not at all kiddie friendly!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Amy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HemantPandya, Owner at Best Western Fort Worth Inn & Suites, responded to this reviewResponded 24 June 2014

Dear guest Amy O from Phoenix, United States

Thanks for your time to evaluate us on this great website.

I do apologize for not meeting your expectations. The breakfast area is small for large group.

The " kiddie splash spot" is not meant for kids-splash at all. It is the decoration water flow part of the pool. That is the very reason, it has the rocks design. I am sorry it did not serve your purpose.

The breakfast weakness will be corrected. It is our oversight and I am sorry for that as well.

Please, give us one more try and you will find out that this is an isolated event. We are always good.

Thanks and regards

Hemant Pandya and all staff members

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

It would be nice if we were able to have more control over the amount of air the air conditioner puts out. We were well pleased with all the amenities. The people we encountered were very nice and helped us with a couple of things. They did not hesitate to help and actually went out of there way to do it right away as if they had nothing else to do.

Room Tip: Remember to ask for a downstairs room if you want one in advance.
  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Russell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HemantPandya, Owner at Best Western Fort Worth Inn & Suites, responded to this reviewResponded 26 June 2014

Dear and respected guest Russell S from Missouri

Thanks for your very nice, encouraging words for our staff. All of them are very proud of their service. and thet always try to provide the superior customer services to all the guests at all the time.

We do fail some time to satisfy all the guest. but we try to manage the situation to our best.

Thanks one more time for your generous compliments. Call us at 817-246-8777 for all your future stay and tell your friends to stay with us, please.

Regards

Hemant Pandya and our staff.

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Reviewed 19 June 2014

After reading some of the feedback as well as this hotel's own write-ups we were quite surprised by several issues. Upon checking into the room there was an odor (masked somewhat by strong air freshener) that became much worse after we turned the frigid air conditioning down to a comfortable level. The odor was of stale cigarette smoke. We asked for and were given another room which also had an odor. There were several maintenance issues--the refrigerator had stopped working and upon opening the door, water from the freezer which had defrosted spilled out; the toilet did not flush; and the a/c did not work properly. The maintenance man was very nice, however. He, too, acknowledged cigarette odor in some rooms and we discussed that not all smokers honor non-smoking designations and how property is damaged by it, leaving the odor in fabrics, rugs, etc.
The worst and most ridiculous--the afternoon desk employee argued with me about the cigarette odor in the first rm! He stated he'd gone in the rm before we checked in and "smelled nothing" and that he "has a good nose!" Really? Perhaps he's not learned that attitude truly is everything and that customer service is as big a reflection on the property as the accommodations themselves.

  • Stayed: June 2014, travelled on business
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1  Thank 1Blessed1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HemantPandya, Owner at Best Western Fort Worth Inn & Suites, responded to this reviewResponded 20 June 2014

Dear Disapponted guest but Respected guest 1Blessed1 from Southlake, Texas

I am very very sorry for your experience in our hotel. I personally take FULL respocibility of not providing proper training to our staff.

I also apologize for not extending your free stay after 12.00 noon (= after one hour grace time of 11.00 AM check-out Time).

We try our best to provide the best, superior costomer service to all the guests. and we failed. I apologise for not meeting your expextation.

May I request one more stay at our hoyel, please, to show that this was an isolted incident?

Regards and love, May god bless you and us all.

Hemant and my sorry staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

My husband and I were on our way to visit our daughter in Texas. We looked online for a place to stay and this hotel had good reviews. They were definitely warranted as our experience was very good. We had a clean, comfortable room and it was very evident that the staff takes pride in helping guests to have a good experience. We would stay there any time we were in the area. Great motel!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Barb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HemantPandya, Owner at Best Western Fort Worth Inn & Suites, responded to this reviewResponded 19 June 2014

Dear guest Barb M Amana, Iowa

Thanks for choosing us. Thanks for all the good words.

We do try to provide superior customer care to each guest and our staff tale pride in thier wotk,

Please, come again. Just call us at 817-246-8777 and we will have red carpet for you.

Hemant Pandya and Team

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Reviewed 18 June 2014

People were pleasant and it is very clean. There are quite a few food places around the hotel. very pleasant stay. Easy access to the highways and to the airport. We ate at the Waffle House always a favorite for us.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HemantPandya, Owner at Best Western Fort Worth Inn & Suites, responded to this reviewResponded 19 June 2014

Dear Guest Mark R San from Antonio, Texas

Thanks for choosing to stay with us when you had many choices. Thanks for short but sweet review.

Our staff will be happy to have you here again as our guest. Just give us a call at 817-246-8777.

Regards and Love
Hemant and all my team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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