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“Clean but not memorable”

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Embassy Suites by Hilton Fort Worth Downtown
Ranked #10 of 110 Hotels in Fort Worth
Certificate of Excellence
Milwaukee, Wisconsin usa
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Clean but not memorable”
3 of 5 bubbles Reviewed 11 May 2014

Arrived early. Staff was efficient to the point of speaking so fast we could not understand them. On check in and check out we were left with just cold feelings about hotel and staff. No warm customer service feelings. Room was clean except leftover tape on the door frames in the room, maybe from a party. No waste baskets in the room. Shower head leaking. After check in we asked for a cab. The manager in charge helping the valet shuffled us into a limo which cost us twice as much as a cab. Being unfamiliar with the city we figured how much would a limo ride be going 2-3 miles. We took a cab back from the stockyards. That's when we learned it was half the price. Breakfast was average. So for the price we payed we believe we can try other locations before we return to this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizbeth123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, Front Office Manager at Embassy Suites by Hilton Fort Worth Downtown, responded to this review, 4 June 2014
We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations it is important for us to know. Thank you so much for notifying us of your complaint regarding our services. We apologize that you received such service that prompted you to contact us with this complaint, and we regret any inconvenience or frustrations that this experience has caused you. I have discussed your experience with our management team and we are working diligently to address these issues. Your patronage is important to us and we hope you will give us future opportunities to serve you again. Please let me know if there is any way I can make this right to you. If you choose to give us the pleasure of serving you in the near future, please contact me directly, tracey@embassysuitesfw.com, and I will ensure that your stay with us will be exceptional.
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1,309 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
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English first
MN
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

From our arrival to our departure, we were treated very well and the staff took very good care of us. We had a few issues with our room. After informing the front desk they were taken care of in a reasonable amount of time. The entire staff, from the front desk to housekeepers, to bartender to valet workers were extremely friendly and helpful.

The room was on the smaller size, but was very quiet and out of the main traffic area. The room was clean and the housekeepers were friendly and attentive to needs.

The fitness room is awesome!! It is very large with a lot of great equipment. The equipment was not only in great shape but clean, along with the room, itself.

The cook to order breakfast was very tasteful with a good selection of items each morning. The evening reception not so much. The appetizers were very limited and simple the night we went down for it. The area is not set up like a typical Embassy Suites, there is no atrium with flora and fauna, it's simply a large open room. They do have a nice patio that you can sit and enjoy your meals and drinks on.

The location of the hotel is ideal for visiting and taking in the sights of Fort Worth. Everything is within walking distance downtown and only a 10 minute taxi ride to the Stockyards. Downtown Fort Worth is a small town kind of feel and very safe any time of the day or evening.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnsonlnl29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, Front Office Manager at Embassy Suites by Hilton Fort Worth Downtown, responded to this review, 5 June 2014
Thank you for choosing to stay with us at the Embassy Suites Fort Worth Downtown! We appreciate your review and glad to hear you enjoyed your stay. We look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paducah, United States
1 review
5 of 5 bubbles Reviewed 9 May 2014

Friendly staff, nice rooms, reasonable rate, and convenient to entertainment in downtown Fort Worth. A good choice for business travelers as well. The staff is very attentive and helpful when setting up conference rooms for corporate meetings.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, Front Office Manager at Embassy Suites by Hilton Fort Worth Downtown, responded to this review, 5 June 2014
Thank you for your review. We appreciate you kind words and pleased to hear you enjoyed your stay. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

My husband and I really enjoy coming to this hotel on our little "stay-cations." The quality of the rooms is exquisite, we both slept wonderful. The location of the hotel is perfect, right next to Sundance Square and Bass Performance Hall. My husband and I walked about a block and found some open benches on a huge open-air patio- we were able to stop and visit a little before we continued our walk to Simply Fondue. Literally, we parked our car with valet and were able to walk to everywhere we needed (downtown fun related).
We always enjoy our stays at Embassy Suites with the evening reception and cooked-to-order breakfasts. I can never pass up a fresh cooked omelette, however the coffee at breakfast would be my only complaint. But, no worries, we just stopped for a cup at the in-house Starbucks on the way back up to our room.
We had a blast and cannot wait to return!!!! Booking Here you will not be disappointed - Only sad you can't stay longer...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gordonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, Front Office Manager at Embassy Suites by Hilton Fort Worth Downtown, responded to this review, 5 June 2014
Thank you for celebrating this special occasion with us at the Embassy Suites Fort Worth Downtown. I am happy to hear you all had a wonderful birthday and hope to celebrate many more with you all!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

My husband and I really enjoy coming to this hotel on our little "stay-cations." The quality of the rooms is exquisite, we both slept wonderful. The location of the hotel is perfect, right next to Sundance Square and Bass Performance Hall. My husband and I walked about a block and found some open benches on a huge open-air patio- we were able to stop and visit a little before we continued our walk to Simply Fondue. Literally, we parked our car with valet and were able to walk to everywhere we needed (downtown fun related). We always enjoy our stays at Embassy Suites with the evening reception and cooked-to-order breakfasts. I can never pass up a fresh cooked omelette, however the coffee at breakfast would be my only complaint. But, no worries, we just stopped for a cup at the in-house Starbucks on the way back up to our room. We had a blast and cannot wait to return!!!! Booking Here you will not be disappointed - Only sad you can't stay longer...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank gordonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericksburg, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

This hotel is the very best for enjoying the opera across the street and the downtown events. It is superior in quality for the price. Unbeatable. The staff could not be friendlier and the cleanliness of the hotel is wonderful.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Docndeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
1 review
5 of 5 bubbles Reviewed 6 May 2014

Enjoyed a wonderful evening celebrating our anniversary. Jesus Guiterrez received my call and was present when we checked in. He and his counterpart where wonderful and started our night with joy. Valet staff are very knowledgable about parking and current local events. Jeff [night manager] and staff very helpful and pleasant. Really enjoyed our stay. Breakfast was very nice.

Room Tip: Did not use the spa but we do plan on returning.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terrence T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Fort Worth Downtown

Property: Embassy Suites by Hilton Fort Worth Downtown
Address: 600 Commerce St, Fort Worth, TX 76102-5441
Phone Number:
Region: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Fort Worth
#3 Business Hotel in Fort Worth
#10 Family Hotel in Fort Worth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Fort Worth Downtown 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
The Embassy Suites Fort Worth - Downtown hotel, located in vibrant Sundance Square Plaza, is the only all-suite hotel in the area. Located in the heart of Fort Worth, this modern and comfortable hotel offers 156 stylish, two-room suites and a variety of business and leisure facilities. Start the day with a complimentary cooked-to-order breakfast and return home to the Manager's Reception*, serving cocktails and hors d'oeuvres each evening. Enjoy complimentary WiFi and high-speed wired internet access throughout this Fort Worth hotel. Business guests stay productive in the fully equipped BusinessLink™ business center, equipped with fax and photocopying services. Host a meeting or event in modern meeting rooms, with staff on hand to assist with coordination and planning. Enjoy an invigorating workout in the fitness room, or cool off with a swim in the pool. Multi-lingual staff, evening room service and a round-the-clock Concierge desk help ensure a smooth, effortless stay. Feel at home at Embassy Suites Fort Worth - we're committed to you. ... more   less 
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Also Known As:
Embassy Suites Fort Worth Downtown Hotel Fort Worth
Fort Worth Embassy Suites
Embassy Suites By Hilton Fort Worth Downtown Texas

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