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“TRAVELERS NIGHTMARE / FRAUDULENT CHARGES ON CREDIT CARD /”

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Omni Fort Worth Hotel
Ranked #6 of 110 Hotels in Fort Worth
Certificate of Excellence
Laguna Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“TRAVELERS NIGHTMARE / FRAUDULENT CHARGES ON CREDIT CARD /”
2 of 5 bubbles Reviewed 6 July 2014

I stay at Hotel's on business 30 times per year, and have maintained this schedule for over 22 years. The Fort Worth Omni Hotel is of such low employee standard ... next time I will stay at the Hilton. I believed Omni had a certain standard of care and employees but that is not the case here. Not only did I have a bad experience but they fraudulently charged my personal credit card / not the corporate card. They charged both ...

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Omni Fort Worth Hotel, responded to this review, 7 July 2014
Thank you for taking the time to reveiw your experiences with us. We sincerely apologize for the incident that occurred with applying your guest room charges to another credit card than you intended to use for your stay. While this is certainly not the way that we intend for any of our guest transactions to take place, this was an honest mistake with regards to the number of cards provided, not fradulent activity taking place.

If you would like to discuss the incidents of your stay with us again, please feel free to contact us, and we will be happy to review your stay with you directly.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,206 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (221)
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English first
Odessa, United States
1 review
4 of 5 bubbles Reviewed 6 July 2014

Very nice but did not see difference in room upgrade. I felt like the money was wasted. Location was excellent and the buffet breakfast was very good. I was on 14th floor and did not like that as much as past visits on other floors. The lounge areas were very nice and the staff was excellent. I would give the entire experience a 9 out of 10.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Deloras O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

I went on an overnight trip with my two boys, ages 6 and 3, and I was a little nervous that they may not be child friendly or welcoming to guests with children, considering it's more of a high-end hotel...I could NOT have been more wrong!! Upon check-in they have each of my boys a little backpack with an activity book, stickers, a card game, a silly straw...all kinds of fun stuff that they loved! Then, that evening they dropped off milk and cookies for them as a bedtime snack. They thought that was pretty cool :). THEN, the next morning at the breakfast buffet they had a special kids buffet, that was perfect! They had organic milk boxes, cereals that they would like, tater tot hash browns, pancakes...all stuff especially for kids. It was so nice to stay at a hotel (not once specifically targeted for kids and families like Great Wolf Lodge) that was so accommodating and welcoming to children! We had a wonderful time and will definitely be staying at this hotel and other Omni hotels in the future!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank CourtneyEnglePhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
1 review
5 of 5 bubbles Reviewed 4 July 2014

Great location in Fort Worth, which is a perfect little city to visit as a tourist. Room was very nice, staff went out of their way to make our 25th Anniversary weekend fantastic including sending up Champagne and chocolate treats. Concierge helpful and hotel private shuttle allowed us to see even more of the city outside of walking distance. Great place to visit and perfect hotel to stay at!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We got the romance package that got us some romantic gestures, a late checkout, and $100 food and beverage credit.

It was great. I called up early and they let me check in at noon, which was great because we had an afternoon wedding. We used all of the F&B credit and the food was great. Also, every time they said the food would take 30 minutes, it was there in 15. Great service.

Room Tip: Ask for a Water Garden view.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FWTx_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014

I have stayed at this hotel once a year for the last four years for a conference. The service is always outstanding. This time, they outdid themselves. I developed a severe case of strep throat and could barely swallow. I called down to inroom dining and they were kind enough to bring me up salt so I could gargle. When I had to check out, I was going to have to store my luggage since I had to teach another session. My bellman offered to load my luggage into my car and repark my car. I travel for a living and stay in hotels all the time. I have NEVER been offered that luxury. Moreover, when I related my throat experience, my bellman offered to get me hot tea! I LOVE this place!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank KAY D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, United States
1 review
4 of 5 bubbles Reviewed 2 July 2014

The Omni was a good choice for our hotel stay. Its location is good and the hospitality and guest staff is very friendly. The price point was high and the size of the pool area was disappointing. The restaurants and bars in the hotel were excellent but expensive.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Forrest O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Fort Worth Hotel

Property: Omni Fort Worth Hotel
Address: 1300 Houston Street, Fort Worth, TX 78205
Phone Number:
Region: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fort Worth
#1 Luxury Hotel in Fort Worth
#2 Romantic Hotel in Fort Worth
#4 Family Hotel in Fort Worth
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Omni Fort Worth Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. Mokara Hotel & Spa has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara Hotel & Spa is the first choice for sophisticated travelers. ... more   less 
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Also Known As:
Omni Fort Worth Hotel Texas
Omni Hotel Fort Worth

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