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“Excellent Service”

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Omni Fort Worth Hotel
Ranked #6 of 110 Hotels in Fort Worth
Certificate of Excellence
Fort Worth, United States
1 review
“Excellent Service”
Reviewed 25 July 2014

Arriving at the conference during peak check-in time I was greeted by helpful staff that expressed gratitude for patience. Considering the unbelievable LONG line moved very fast as the Omni staff were diligent to check-in guest with speed and grace. When it was my turn to check in there were several issues (not Omni) and they worked the kinks out efficiently and effectly! Thanks Omni for a great stay! Sincerely, Sandy K. Hybner P.s. my room was well kept by the housekeeping services-they are GREAT!!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Texas
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014 via mobile

I stayed here for a birthday celebration. The group of us went out most of the night and we did go to whiskey and rye. Pricey drinks, great atmosphere. The room was clean and on par with the price. This is not my first stay with Omni nor my last. Omni's can be costly but they are worth their value. It is on the south side of downtown and a bit of a walk to Sundance or other bars. Taxi ride would not be out if the question. The hotel itself is impressive and I would stay here again if I see a sale.

Stayed June 2014
Helpful?
Thank QuietObserver71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

Everything from how the staff treated us to food to the room was excellent!!! Beds very comfortable! The pillows are heavenly!!! The daily maid service was awesome and they did a excellent job! Would recommend this to all couples and families!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 652kathleenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
5 reviews
Reviewed 23 July 2014

Had a celebration at their Sunday Brunch and the service and food were top notch. The staff worked with us so that we could pull off a surprise and they went above and beyond to ensure all had a great time. Room was great Food was great and Service was great. They helped us make a memory.

Stayed July 2014, travelled with friends
Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2014 via mobile

This is a beautiful hotel. A great addition to Fort Worth.
The staff is helpful and friendly for the most part.
I was a little surprised that for the cost of a room, the size was on the smaller side. Decorated nicely, just smaller than I expected.
Bar is very nice and usually pretty busy.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southlake, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

Terrible customer service. They charged our credit card almost $300 over night, before we had even checked out. "On accident" - and told us we could call our bank but that they made a mistake and released the charges and we would have to wait 3-5 business days to get our money back.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Dylan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Omni Fort Worth Hotel, responded to this review, 23 July 2014
Thank you for sharing your experiences during your recent stay with us. We apologize for the confusion that took place regarding the multiple methods of payment on your account. This is not the type of experience that we intend for any of our guests to have with us, especially someone celebrating an occassion as special as you were.

We are glad to hear that the billing issues have been corrected, and that we were able to make it right with both of you. We are looking forward to having the opportunity to have you with us again soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killeen, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 22 July 2014

We were told there were only 2 rooms available over the phone so we took them. Turned out there seemed to be more available the next day. At the rate we were charged I thought it was an upgraded room. No - they simply add 75% to the cost if you make a reservation on the phone. Accommodations were nice, but they wouldn't budge on the rate.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Andrew Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Fort Worth Hotel

Property: Omni Fort Worth Hotel
Address: 1300 Houston St., Fort Worth, TX 76102
Phone Number:
Region: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fort Worth
#1 Luxury Hotel in Fort Worth
#2 Romantic Hotel in Fort Worth
#4 Family Hotel in Fort Worth
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Omni Fort Worth Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
A stunning blend of native building materials and ultra-modern glass, Omni Fort Worth Hotel represents progressive luxury and offers amenities illustrating the Western spirit embodied by the city that surrounds it. Whether you visit for business or leisure, and whether you seek an exciting nightlife or spend your days in the city’s world-class museums, Omni Fort Worth Hotel provides the ideal retreat in one of America’s most exciting cities. As breathtaking as any West Texas sunset, Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. Retreat to your luxurious guest room accommodations for a restful night's sleep after you explore Fort Worth. Meeting and event planners will remember the luxury hotel for its open and inviting spaces, its casual yet sophisticated style and a personality that’s as gracious and dynamic as Fort Worth itself. ... more   less 
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Also Known As:
Omni Fort Worth Hotel Texas
Omni Hotel Fort Worth

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