I tried to resolve a problem with this hotel back on 10/05/13 & 10/06/13, no resolution. I sent email to manager on 10/07/13, I never received a response. I am very unhappy about the way this situation was handled. On 10/05/13 I spoke with Victoria @ the Hill Country Hotel, she told me she would call me back, she did not return my call. I called 2nd time, different number, 830-715-0088, there was no answer & went to voicemail box. I called for the 4th time because I did not hear back from Victoria, she told me there was a room available, I confirmed the price of $115.99 total & reserved the room, Victoria confirmed this amount to me over the phone. When I checked in late that night, the rate had been changed $116.99 plus tax, not the amount I confirmed @ $ 115.99 total when I booked this room. I spoke with the lady who checked us in on 10/05/13 & then with Victoria the next morning, I told them both this was not the rate I had confirmed when I booked the hotel. I am very upset because this is not the way to do business, I confirmed with Victoria the total amount of $115.99, they booked the room, then changed the rate. Until this day I have not had a response from management.
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- Also Known As:
- Holiday Inn Fredericksburg