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“Best Service!” 5 of 5 bubbles
Review of Holiday Inn Express & Suites Fredericksburg

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Holiday Inn Express & Suites Fredericksburg
Ranked #5 of 25 Hotels in Fredericksburg
Certificate of Excellence
McKinney, Texas
2 reviews
“Best Service!”
5 of 5 bubbles Reviewed 10 March 2014

Checked in Saturday with hubby and two kids...room was booked as a king. Bianca quickly found us a lovely room in the 99% full hotel to accommodate our needs. Breakfast was great, kids loved the pool, and the staff was courteous, friendly and carrying every step of the way. Thanks for making our stay perfect!!! We will stay here every time we come to Fredericksburg!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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279 reviews from our community

Traveller rating
    166
    74
    27
    7
    5
See reviews for
87
117
2
13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Redmond, Oregon
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 10 March 2014 via mobile

We rolled into town LATE and had made a last minute reservation hours before and weren't sure what to expect. We found cleanliness, friendliness, hospitality, and a great breakfast. Kids and adults loved the pool and we can't wait to go back!

Stayed August 2013
Helpful?
Thank nailstrails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
12 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 10 March 2014

We had a really nice stay at this Holiday Inn Express. The pool was gorgeous and even though it was too cold to swim, we had a balcony suite room that looked over the pool and we could hear the waterfalls. All the staff were so friendly and accommodating and the eating area was really nice. This is a great place to stay in a great town.

Room Tip: If you can, get a balcony suite; they will either over look the pool or towards the hills.
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allen, Texas
2 reviews
5 of 5 bubbles Reviewed 3 March 2014

We had a suite so that while in town we were able to have our daughter and family come and watch the Super Bowl with us. There was plenty of room for everyone's comfort and with 2 TVs the children had their own "Super Bowl Party" with "Toy Story 2!"

The room was immaculate. The breakfast was fantastic. The staff was friendly and accommodating.

Room Tip: The pool looks like it will be SO much fun when the weather warms up. Rooms on the back may be quie...
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas
Level Contributor
155 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 20 February 2014

We stayed here because our friends were staying here. I would have rather stayed closer to Main Street (about .5 miles away), but it wasn’t too big of a deal. This looks like a new three story hotel. For the money, this place should have been on Main Street.
First impression is everything. When we arrived, we asked if we could check in. We were promptly told “no” that we would have to wait… That check-in is not until 3pm. It was 2:38pm. They lady was rude. No “Hi”, “Hello” or anything you would expect from the face of your hotel. I’m not sure if this person worked the Front Desk, but if she’s going to be behind the counter representing you, then she needs to have better Customer Service. We went to get a snack and returned at 4pm. There were two different women working the desk. They were much nicer and a lot more professional than the other lady. Checking in no problem, gave us a first floor room (no balcony) facing the pool. We were close to the ice machine and the back door to the parking lot.
Nice overall large room, very clean with very high ceilings. Only thing… The person above us must have had heavy feet, because we felt every step (boom, boom, boom)… And they stepped a lot! At least it wasn’t all night. There were also some people out in the halls talking. You could hear every word as if you were standing there next to them. So I guess the walls are a little thin? This is my only complaint…
The pool was very nice, just too cold to use. They did have two fire pits and we used it every night we were there.
The free breakfast had a good assortment. Each morning was a little different, so a nice change. They had juices, milk and coffee. Toast, pastries, bagels, pancakes (made fresh), waffles, cereals, bananas, etc… The hot stuff, they had scrambled eggs (I think they were powdered), sausage, biscuits and gravy. The next morning they had pre-made omelettes, ham, biscuits and gravy.
Overall a good stay. I would rather be next to Main Street, but this works as a nice place to stay.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wmld3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Fredericksburg, responded to this review, 9 March 2014
Dear wmld3,

Thank you for taking the time to write a review about your recent stay with us. I am happy to read you enjoyed the breakfast selection that was served. However, I am sorry to see you received service that was less than satisfactory during your stay. Kindly be assured that your review will be looked into and actions will be taken accordingly. We take all comments into consideration and welcome any opportunity to improve.

Once again, thank you for alerting us and bringing these unsatisfactory circumstances to our attention. We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HCMC
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 28 December 2013

Let me start by saying, we love holiday inn express. It is our go to hotel when we are traveling and this is the 4th one we have stayed in in the last 5 months. However, I would not stay at this one again. While the hotel is nicely appointed, brand new, and has an amazing pool, it is one of the noisiest hotels I have stayed at in a long time. The doors to the rooms slam loudly, you can hear every word people are saying in the hall, and if someone is in the room above, you can hear every step they take. It was very disruptive to our sleep and general relaxation on the trip. Very disappointing since we have come to expect much more from this brand.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Houston2HCMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday E, General Manager at Holiday Inn Express & Suites Fredericksburg, responded to this review, 1 January 2014
I want to apologize for the noise issue during your stay . Anything that means our guests do not
enjoy their stay is a big issue for us. I hope you will come and stay with us again and allow us the opportunity to make sure that your next stay is perfect.

thanks you for your comments
Linda Gutierrez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hockley tx.
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 16 December 2013 via mobile

We went to Fredricksburg Tx. for a sisters get a way, we normally stay at a B&B but they were booked, so we stayed at the Holiday Inn Express, I can't say enough good things about it, the rooms were so clean they looked and smelled new, the staff was great, the manager Linda made it a point to visit with everyone that was in the dinning area eating breakfast! Which by the way was free and I don't mean coffee and Danish it was a full breakfast! Which was great the ladies that worked keeping the breakfast filled so it would be hot for everyone did a great job! Like I said I can't say enough good about it! We will stay there from now on!!!!!

Stayed December 2013
Helpful?
1 Thank bulldpog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday E, General Manager at Holiday Inn Express & Suites Fredericksburg, responded to this review, 17 December 2013
Thanks so much for your wonderful comments , we really enjoy hearing them . We want all our guests to feel this way and look forward to hosting you and your parents again soon.

Linda Gutierrez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Fredericksburg

Property: Holiday Inn Express & Suites Fredericksburg
Address: 500 S Washington St, Fredericksburg, TX 78624
Phone Number:
Region: United States > Texas > Fredericksburg
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 25 Hotels in Fredericksburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Fredericksburg 2.5*
Number of rooms: 78
Reservation Options:
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