We had reservations to stay at this hotel but needed to cancel because of illness. Reservation confirmation e-mails said cancellation had to be made by 4pm the day before the reservation. I called at 3:36 pm and was told that the management of this hotel set a cancellation time of 3pm and would not honor what our confirmation said. I had tried to cancel online before calling the hotel but could not locate reservation. I then called corporate customer service but by then it was a few minutes after 4pm so I was told they couldn't help but would look into it. If I had called after the cancellation time I had in a written confirmation then it's my fault but to pay for a hotel room (unless they can rebook it-no way to know if they would be that honest) when I followed their written rules seems deceitful on the part of the hotel management and chain. Had my account removed from the privileges program and was never even asked why.
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- Also Known As:
- Comfort Inn And Suites Fredericksburg
- Comfort Inn & Suites Fredericksburg Hotel Fredericksburg
- Comfort Inn Fredericksburg
- Fredericksburg Comfort Inn
- Comfort Inn Hotel Fredericksburg