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“Two night stay, what is the problem ”

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Fredericksburg Inn & Suites
Ranked #3 of 25 Hotels in Fredericksburg
Certificate of Excellence
Brighton
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Two night stay, what is the problem ”
Reviewed 7 April 2014 via mobile

We checked in about 3hrs ago, the receptionist was loverly, the room large and spacious, with a huge bed modern tv and very clean.

Good bathroom. We where worried reading the reviews but once we arrived we felt reassured. It's brilliantly located and was very cheap via booking.com

Can't wait to try out the hottub and pool tomorrow which also looks clean.

Not sure if we are in a better room than others but it's great and can't complain.

Stayed April 2014, travelled as a couple
Helpful?
Thank ScottBN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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810 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
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  • French first
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English first
Abilene, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014

The staff was hateful and unhappy people. Even when we requested to talk to a manger he was hateful and aggressive towards us, and laughed in our face. All we asked was to get into our room at 3pm when check in was supposed to be! They told us we where out of luck, and to try back in 30min? What? Why wouldn't they just apologize for the inconvenience, and tell us it would be a short wait? The manager laughed in our face, and have us a rude and aggressive tone, while an over weight woman that seemed to be a cleaning lady, gave us attitude about how it takes a long time to clean the rooms. We understand that, and would have been fine waiting if they wouldn't have been so angry and disrespectful! Just don't expect to check in on time, and don't expect kind or friendly service, not even from the manager!!! The room wasn't even clean! We had to go back through and dust our sheets off! Like they had never even been changed! Ugh horrible experience and rude service! Don't go! I'm telling you! Think again! Anywhere else!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tripskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fbggm, General Manager at Fredericksburg Inn & Suites, responded to this review, 7 April 2014
Dear Valued Guest,

Thank you for taking the time to complete the survey. I am sorry to hear that you were unhappy with your stay. We do take every evaluation very seriously, learn from our mistakes and try to correct the problem going forward.
I apologize and hope you will give us another chance in the future.

Regards,

Donna Herrera, General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seabrook, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

Not impressed at all with this property... and my family and I travel a lot.
The positives: location, 24 hour coffee/sodas
The negatives: older property, really rough sheets and towels, flat pillows, tiny parking lot, noisy, non-working phone, some (but not all) rude staff.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Regina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2014 via mobile

Stayed two nights. Has a great pool area. The rooms are old but decent. Our daughter let the toilet overflow and got dirty water all over the bathroom. They sent maint to fix the toilet very quickly. Soon a maid arrived and just left towels. Didn't mop or even pickup the wet towels on the dirty floor. I called and asked for housecleaning to mop. She carried out the dripping towels across the carpet and left without cleaning. Pretty gross.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maypearltx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014 via mobile

Given some of the reviews, had higher expectations. This was a last minute trip to get away so just wanted a comfy bed near downtown. Location was great for getting to main street shops. Hotel was very noisy (lots of banging doors, plumbing noises, Windows seemed open the sounds from outside were so loud) and room was adequate but nothing very comfy about it. Uncomfortable bed, mildew caked shower head, used laundry bag. Overpriced.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Dogdoc2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grandview, Texas
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 March 2014

We stayed here for 2 nights the weekend of February 23rd. The hotel was clean and very adequate for the price. Great location, we walked into town twice to eat and shop. Good breakfast with kolaches and waffles plus many other choices. Coffee and soda available free all day. Very nice pool with slide and waterfall and hot tub. Nicely landscaped. Good service at the front desk. They do need to replace the beds. Our mattress was very hard, could not get comfortable. And since sleep is a big part of your stay, you might ask if they have updated any of their rooms with new beds when you make a reservation.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gypsysoul58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2014

I was pleasantly surprised by my stay here after reading the reviews. This isn't a 4 star hotel, but it is a very good value for the money. I will always stay here when I visit Fredericksburg. The room was adequate, the innkeepers very friendly and they had free 24 hour coffee and soft drinks, The Inn was also very convenient to the historic downtown area, If you are one of those people that nit pick about every little thing...move on down the road.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bubbapie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fredericksburg Inn & Suites

Property: Fredericksburg Inn & Suites
Address: 201 S Washington St, Fredericksburg, TX 78624-4632
Phone Number:
Region: United States > Texas > Fredericksburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Fredericksburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fredericksburg Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Fredericksburg Hotel Fredericksburg
Fredericksburg Inn And Suites

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