Here's the good news -- the location is superb (very near the Nimitz Museum) and the outdoor pool area is very nice. The pool has a neat slide, and there is a large grassy area where children can play. Outside table seating is quite nice.
Now for the bad news. Service at this hotel is lousy. For starters, when I checked in to this "pet-friendly" hotel, they almost wouldn't accomodate us. Apparently they only allow pets in a few rooms, and we weren't booked in one. Fortunately, they were able to switch things around, but it was clear that they were not prepared to make any exceptions to their policy. My 89-year-old parents were with us, and their room ended up being quite a distance from ours -- AND their room was upstairs. When I asked where the elevator was, I was informed there was not one, and there were no rooms available on the lower floor. We couldn't switch our room with theirs because we had the dog! So, they struggled up and down stairs for our stay. (The staff didn't seem too concerned.) Around 9:00pm my parents' toilet stopped up, and they called the front desk. They were told to come down to the front desk to pick up a plunger! My teenage niece was with them, so she got the plunger and my father spent the next hour trying to fix the plumbing. (We didn't know anything about this until the following morning!) Breakfast was a huge disappointment; supposedly served from 6am - 9am, when we got there at 8:30 there was practically no food left, no trays, juice machine was broken, no fruit, and a surly one-woman staff. They were even out of hot water for the instant oatmeal. The seating area was way too small for the number of guests, as well.
The Inn was sold out during our visit, so it is possible that service is better and friendlier with a smaller crowd. In my opinion, however, the way to distinguish a good establishment from a mediocre one is how well they cope during busy times; the Inn did not perform well.
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- Also Known As:
- Fredericksburg Inn And Suites
- Fredericksburg Hotel Fredericksburg