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“Lack of Compassion or concern” 1 of 5 bubbles
Review of Full Moon Inn

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Full Moon Inn
Ranked #16 of 81 Fredericksburg B&B and Inns
Certificate of Excellence
LUBBOCK
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lack of Compassion or concern”
1 of 5 bubbles Reviewed 6 May 2012

Had reservations for 3 nights March 29, through April l. Instead my husband was rushed to emergency room at UMC, Lubbock, at 4 a.m. on March 29. I called to cancel the reservation at 7:30 a.m. on March 29, fully expecting to pay the first nights rent or maybe a percentage of the total.They told me that they had a 10 day advance notice on cancellations and that I would be responsible for the entire amount. My non-trip cost approximately $600.00. They said that if they rented the room, they would give me credit, but, of course, I never heard another word. I cannot comment on the facilities as I never ws there and never will be.

Room Tip: Unless you know that you will not have to cancel, do not make reservations at the Full Moon Inn, Fre...
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  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Shirley946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
innkeeper2205, Owner at Full Moon Inn, responded to this review, 11 May 2012
The Full Moon Inn has policies regarding cancellations, as do all B&B's, Hotels, and Motels. We strive to re-book rooms that are canceled on such short notice, but sometimes are unable to do so. However, this customer booked her room through a booking site such as Expedia, or Hotels.com, and because the customer booked with a site other than us personally, we were unable to do any type of refund. Those sites do not provide us with any credit card information. The customer was told to contact the other site and explain their situation. The Full Moon Inn DOES have compassion, concern and deals honestly with all customers, but we do have to have a cancellation policy in place. If every customer canceled their reservation on the day of arrival, then we would have no income to keep the business running. So, it's unfortunate when things happen that prevent all of us from attending our vacations, and we are so sorry that this customer was unable to fulfill their reservation due to the circumstances. When you book rooms with large sites, such as Expedia, you must work directly with THAT company, and not the B&B, hotel, or motel. This is why you should always make reservations with the actual place you will be staying at, it's much easier to make cancellations and changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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129 reviews from our community

Traveller rating
    103
    10
    7
    3
    6
See reviews for
16
81
Solo
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2
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 1 May 2012 via mobile

Lovely rooms, gracious hosts. Breakfast is excellent, and the peace and quiet is priceless...

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sudihoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

My husband was planning a 46th Anniversary weekend trip to Fredricksburg. We love staying in B&B's versus cold impersonal hotels. He had a difficult time finding a B&B that serves a proper breakfast. Most are now offering only coffee, juice and muffins delivered to your room. He came across the Full Moon In B&B it had everything he was looking for.

This place is amazing, it is located away from the city in a serene area. The grounds are meticulously maintained. Breakfast was outstanding, the room was wonderful. We stayed in the Peach room and we did have a TV with Direct TV service.

Willie's Restaurant is no longer open.

Honestly, meeting and chatting with Matt felt like you were visiting family. He a very engaging person and can answer any question you have about the area.

Will we stay there again, YES WE WILL, we go up to Fredricksburg often and when we stay the night it will be with Matt at the Full Moon Inn. We have stayed at several B&B up there but Full Moon is by far the best!!!

The dogs Butterball and Audie are fantastic hosts also. They also have many cats that like to greet you and chat. It just felt so homey.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 December 2011

If I could live here I would. We keep coming back more frequently because we love the country setting. We can bring our dog along with no problem. The breakfast has been amazing each time. You don't have to lift a finger, everything is served to you in a gorgeous dining room. I sleep at the Full Moon Inn better than I do at home. We just love it! it is very close to all the shops and food in Fredericksburg, without being on busy Main Street. You won't regret your stay at this lovely B&B.

Room Tip: I have stayed in the Grape Suite and I love the full size kitchen. The cottage is so cozy. The Cor...
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank acrossxcountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 November 2011

I was married at the Full Moon Inn on November 19th. Matt was amazing and planned the perfect wedding for us! We wanted a low key, relaxed wedding and that is exactly what we had. The cake was spectacular, the flowers, the setting. Everything was just perfect!
The biggest compliment came from my friends whom attended the wedding "that was the coolest wedding we have ever been to!" They got informtion so they could plan a company retreat there. If you are looking for a laid back, country atmosphere....this is the place!

Room Tip: there are only 2 rooms that dont have showers, they have the jacuzzi tubs. They are awesome rooms b...
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  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JCarmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas,TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 August 2011

My husband booked a weekend get-a-way for our 3rd anniversary at the Full Moon Inn B&B. Upon arrival, Matt (the host) pulled out a map of the area and proceeded to ask questions about our interests. He made recommendations based upon our input and labeled the map with phone numbers to RSVP at specific restaurants. Matt's customer service skills are impeccable! Minutes away from Luckenbach Loop, if you plan to go to the dancehall...this charming B&B is the place to stay! Breakfast was served at 9am - and it was phenomenal. I love Eggs Luckenbach! If you are looking for a quiet, relaxing, laid-back place to stay...The Full Moon Inn B&B is definitely my recommendation! We will be returning :)

Room Tip: Stayed in the Cypress Room - the bed is comfy!
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JoannaGuzman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hillcountrytexas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 July 2011

We searched for a great b & b for our friends that were coming to the Hill Country for
4th of July weekend and needed a place they could stay with their little dog. Matt and
Full Moon Inn was the wonderful solution! Matt answered all my questions when I made the reservation and took good care of our friends during their stay. Thanks again Matt for making US look good!

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pearls13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Full Moon Inn

Property: Full Moon Inn
Address: 3234 Luckenbach Rd, Fredericksburg, TX 78624-7471
Region: United States > Texas > Fredericksburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #16 of 81 B&Bs / Inns in Fredericksburg
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Full Moon Inn 3*
Number of rooms: 6
Official Description (provided by the hotel):
For 24 years the Full Moon Inn is a Traditional Bed and Breakfast in Fredericksburg Texas.Our rooms are clean and super comfortable and when you check in, you are greeted by the owners and concierge to the best attractions and restaurants. Established in 1992 the Inn has served a full hot breakfast for all our guests. We are located just minutes away from the 290 wine corridor where the Texas Wine Trail offers 18 wineries and wine tastings. We are just 1/2 mile from Luckenbach Texas Dance Hall. Minutes away from Fredericksburg Trade Days,The Wildseed Farm and Main Street Fredericksburg Dining & Shopping. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Odigeo and Agoda so you can book your Full Moon Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Full Moon Hotel Fredericksburg

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