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“Bad experience!”
Review of Full Moon Inn

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Full Moon Inn
Ranked #14 of 80 Fredericksburg B&B and Inns
Conroe, Texas
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bad experience!”
Reviewed 31 December 2012

The area was very pretty and quiet. I have never done a negative review, but, had too with this one. The Coral Room was in such disrepair, I was shocked they charged so much for it. We arrived in the main house to check in and were greeted with Matt and Ginny's kids and toys everywhere! Not a very welcome sight for the weary traveler! We were asked to go into a small area to pay for our stay, which was a mess as well with paper, toys and kids. We got to our room, which was 70's decor at best, not the typical B & B. Our bathroom door was broken and we were told to use two hands to move it back and forth.......What?? I told Matt the price of this room $175.00 was high for having to move our door in this manner so he removed the door and brought up a shower curtain to give us privacy..... The door under the sink was broken, no toilet seat cover, the shades were difficult to move up and down to get a view to the outside, the fireplace stopped working the second night, there was not enough hot water our first night, the coffee cups for our use were dirty. There were picture hooks in the walls where pictures should have been, eye hooks still in the ceiling for?? The room below us took up the whole bottom floor, had a full kitchen, table and chairs, full refrigerator, large bathroom and good sized bedroom all for 25$ more than what we paid?? How is that balanced pricing? Matt gave us a bottle of wine for the inconvenience with the door, which was a nice gesture. The breakfast was good and the directions to restaurants with good food was spot on, the grounds were quiet and well kept, otherwise, we will not be back. I would not recommend this B & B unless they lower their prices significantly and fix the items mentioned to allow for a comfortable stay.

  • Stayed December 2012, travelled as a couple
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Helpful?
4 Thank t p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
innkeeper2205, Owner at Full Moon Inn, responded to this review, 6 January 2013
The review posted is not accurate. First of all we had family here for the holidays and and all of our children were celebrating Christmas , so yes the toys were out. We have a office were this couple checked in and yes its a busy time and so it was not perfect.
The Bathroom Pocket door was destroyed by previous guests , However we could not get a carpenter to come and repair/replace the door during Christmas, so I was able to rehang the door , but you had to use two hands to close it, So that was unacceptable to this guest , So I removed the door for this guest and put up a curtain within 15 minutes of them checking in to their room. The door under the sink is not broken.The toilet seat is a commercial seat and does not have a cover. This unit has a 90 gallon water heater and in 16 years no one has ever run out of Hot water.The fire place works fine, they turned off the pilot light and could not restart it which is very simple to restart. However all they had to do was ask me to come and relight it But they did not. The pricing on that room is based on the fact that it has a Jacuzzi tub and fire place , The suite below does not have those amenities.
We regret this couple could not be satisfied , My wife and I work very hard to make sure everyone has a great experience. During the Holidays is especially hard there is alot of folks with no family or cannot be with family and emotions are tense.
The door has been fixed as of January 3rd , We have changed our check in area to just the office and will not allow anyone to come into Our front home door anymore. What ashame we always want to make folks feel like they are part of our extended family.
Regards,
Matt
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Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 December 2012

After reading the great reviews we were excited for our stay at The Full Moon Inn. It wasn't quite what we were expecting, however.
We walked in to a messy, chaotic kitchen/living room. Matt was at the kitchen island with his back to the door talking to other guests. He was giving them insight on the local restaraunts, etc. Very nice, but just left us standing there for over 5 minutes wtih no acknowledgement, etc. My husband finally had to interrupt to ask if we were in the right place. We didn't mind waiting until the others were finished, it would just have been nice to have some kind of welcoming nod for us to know we hadn't just walked into to someone's private home.
Ginny then hollered at us from behind a door to come back to the office. She was very nice and accomodating. We had booked one room and it was on the first floor. Another guest had booked another room and expected trouble with stairs so Ginny asked if we minded being upgraded to the better room. That was ok with us until we saw it. If this is the best room it made me very nervous. It was very old (and not in a good/charming way). It did have a fireplace and jacuzzi tub, but the side panels were falling off the tub. And it was in the middle of the bedroom. And there was no shower, just this tub. So if you want to take a shower you'd better be ready to do it in the middle of the room, no warmth, no curtain, and I can't imagine how someone can shower without soaking the bed since its only a foot of so from the tub.
We told Matt that this was not what we wanted and although they did put us back in the room we'd reserved he let us know he was really put out about it.
The worst part, however, was that after our initial meeting with Matt and family there was no way we were comfortable eating in their kitchen. And this was an expensive room for just a room with no breakfast. Matt told us that him and two of his kids were on the verge of pnuemonia. He was clearly not feeling well, but this didn't prevent him from shaking hands, touching surfaces in the room, etc. And while we were checkng in one of the children was sitting at the kitchen island licking the salt shaker. Not sure if this was one of the sick or well children but it was enough to scare us away from anything coming from that kitchen. There was also food left laying out and it just didn't look clean.
This would be an ok place if you have kids or want kids around. Matt and Ginny have several small children, and while they were very well behaved it just doesn't lend itselft to the "calm and tranquil" setting the website indicates.
On a positive note, this is the closest B&B or any accomodation to Luckenbach Dance Hall. So if you are wanting to party it up in Luckenbach, this is a very convenient location.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
1 Thank KimberleeEtcetera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
innkeeper2205, Owner at Full Moon Inn, responded to this review, 2 January 2013
In response to this review: On the day this lovely couple checked in, we were having Christmas with our extended family that flew in from all over the USA. Therefore the "messy, chaotic living room" was due to our children, nieces and nephews opening their Christmas presents. We live here, and our guests do come in our front door to check in. This couple did not have to wait 5 minutes for a welcoming nod. Sometimes, guests check in at the same time, but we would never leave someone standing in our living room awkwardly for 5 minutes.

As far as the switching of the rooms. This young couple agreed to stay in the Cypress Room over a month before the reservation, here is a copy of the e-mail:

From: Kimberlee -------- <kimberlee------@-------.com>
Subject: Our stay in December

Message Body:
Ginny,

I'm so sorry that I haven't gotten back to you regarding our stay at the end of December. If you need to move us to the Cypress room that's fine. We'll take either room.

Thanks. Kimberlee

When this guest saw the jacuzzi she stated "I can't bathe in front of my husband, I'm not comfortable with this set up" so we immediately placed the couple into the cottage that they originally had booked. Oh, and the "side panels" were not falling off the side of the tub. Every jacuzzi tub has an access panel.

And now let me talk about the "eating in the kitchen" part of this review. First of all, we don't serve food in the kitchen. Second of all, noone in our house "was on the verge of pneumonia", we had one 9 month old baby with a cold, and our guests do not hang out with our baby and our baby does not hang out in our guests dining room. A nine month old baby also cannot "sit at the kitchen island and lick the salt shaker". as far as "food laying out", there was a fresh plate of cookies in the island that were cooling.

In closing, we deeply apologize that this couple did not have the experience they wanted. However, this review is malicious and contains information that is not accurate. We have never had a review of this type.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
texas
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2012 via mobile

My husband and I came here when celebrating our 7th wedding anniversary. Ginny and Matt treated us better than family by suggesting places to go to see and best resturants and gave us a map of the area. Matt personally took us to our room. We stayed in The Grape Suite which was very relaxing. The rocking chairs on the front porch were comfortable and the breakfast in the morning was delicious. I recommend calling them personally to check on room availability as they had a room available when hotels.com said they didn't. This is relaxing oasis.

  • Stayed September 2012
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Helpful?
1 Thank texanspokenhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2012

Thank you Matt for being able to take my family in on such a short notice, being that we were on the road and were two hours away with no where to stay. I am so glad that we found the Full Moon Inn with such charming accommodation and it's also pet friendly. We were so happy that our dog Jake could roam around the property. We also enjoyed the delicious full breakfast and your wonderful hospitality. We were sad to have only stayed one night and wished we could have stayed longer. Hopefully, we can stay longer next time!

  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Irene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2012

Just spent our honeymoon at the Full Moon Inn and it was AMAZING! We stayed in the grape room and it has everything you could possibly need. Matt and Ginny are fabalous hosts and the breakfast each morning is the BEST! I will be recommneding this B&B to all my friends and we will be back!

  • Stayed June 2012, travelled as a couple
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Helpful?
2 Thank Suzette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas, United States
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2012

Thank you Matt for being able to take us on short notice! The B & B we were staying in has Scorpions and a bed so hard we thought sleeping ont he floor might have been more comfortable! Matt and Ginny welcomed us with open arms and made our honeymoon a success story we will not soon forget. We had a fantastic time! The Grape Suite was Exactly what we needed. We took a short walk into Lukenbach and enjoyed a little live "pickin" We even met some locals who also have chosen to stay with Matt when their homes were being built or repaired. The pets were well mannered yet so loveable. The breakfast was fantastic. There is not one negative thing we could possible dream up..... This was by far the best B & B it is obvious that Matt has been at this for 20 years because he has perfected it! THANK YOU MATT!

Room Tip: We walked the property and all the rooms looked great. Next time we want to stay in the log cabin a...
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  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dexter, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2012

We had 16 women at the inn for a bridal shower weekend, we booked all the rooms. What fun did we have. The rooms we great the breakfast was yummy. Thanks Matt and Jenny

  • Stayed June 2012, travelled with friends
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Helpful?
1 Thank 4Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Full Moon Inn

Property: Full Moon Inn
Address: 3234 Luckenbach Rd, Fredericksburg, TX 78624-7471
Region: United States > Texas > Fredericksburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #14 of 80 B&Bs / Inns in Fredericksburg
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Full Moon Inn 3*
Number of rooms: 6
Official Description (provided by the hotel):
For 24 years the Full Moon Inn is a Traditional Bed and Breakfast in Fredericksburg Texas.Our rooms are clean and super comfortable and when you check in, you are greeted by the owners and concierge to the best attractions and restaurants. Established in 1992 the Inn has served a full hot breakfast for all our guests. We are located just minutes away from the 290 wine corridor where the Texas Wine Trail offers 18 wineries and wine tastings. We are just 1/2 mile from Luckenbach Texas Dance Hall. Minutes away from Fredericksburg Trade Days,The Wildseed Farm and Main Street Fredericksburg Dining & Shopping. ... more   less 
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Also Known As:
Full Moon Hotel Fredericksburg

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