We checked in on a Friday evening for a wedding we were attending the next morning. We noticed walking by the pool that there was constant screaming and looked to be wall to wall people but didn't think much of it except that I wouldn't be swimming that night. After getting to the floor the halls were full on screaming kids unattended by adults. We got in the room and I plugged by cell phone in the lamp with an outlet to charge it and make a call. A few seconds into my call a spark flew and ran up my cell phone and all power was lost. I threw the cell phone down and called the front desk. After a few minutes someone came and said they would have to find the power box and they would be back. After about 45 minutes with no air or lights the power comes on. The person came back and looked at the outlet. It had been taped with electrical tape before so they knew it was broken. He said sorry I will fix your rate upon check out. I told him about the screaming kids and he said they could ask them to be quiet but an adult does not have to be with children.Screaming went on till midnight.Upon check out they refunded me $20.00. I was shocked and given a fire hazard room and treated like it was no big deal and they said they felt that was fair. No one ever ask if I was OK. I stayed here because of the trip advisor rating and am so sorry we did. It wasn't the refund that was upsetting it was the rude customer service. Will never stay at a Comfort Suites again.
- Official Description (provided by the hotel):
- Ideally located in the heart of Frisco just north of Dallas, the newly built Comfort Suites(R) in Frisco is one of the closest hotels to and within walking distance from Toyota Soccer stadium, Frisco Sports Complex and Frisco Square. The Frisco Conference Center, Dr Pepper Ballpark , Dr Pepper StarCenter - Frisco multipurpose venue and Stonebriar Centre mall are all minutes away from this Frisco, TX hotel. ... more less
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- Also Known As:
- Comfort Suites Frisco Square Hotel Frisco