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“Staff needs training” 4 of 5 bubbles
Review of Aloft Frisco

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Aloft Frisco
Ranked #13 of 14 Hotels in Frisco
Louisiana
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Staff needs training”
4 of 5 bubbles Reviewed 4 November 2013 via mobile

1. The check in staff was not helpful. 2. Nice location, newer facility. 3. Doors closing at night are VERY loud so much as to wake the dead! 4. Strange set up with a shower but no tub, small bath. 4. Room was clean, but the hall smelled of dog and I saw 2 giant almost horse size dogs.

Stayed November 2013, travelled solo
Helpful?
Thank LouisianaTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 13 November 2013
Thank you for reviwing our hotel. We take all feedback very seriosuly. Your checkin experience will be something that we evaluate as your experience indicates that we were lacking in this area. Thank you for letting us know about this key focus area.

As you said in your review we are a new hotel and our hip, modern, upbeat design is changing the industry.

Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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278 reviews from our community

Traveller rating
    89
    92
    52
    25
    20
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Fort Worth, Texas
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

Pros: Great location for shopping and restaurants. Nice lobby and bar area.
Cons: Very noisy...could hear conversations and doors opening/closing from the room next door. A/C unit vey loud; had to adjust TV volume based on when the A/C turned on. Furniture was dusty. Lumpy pillows.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jrub630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 25 October 2013
Thank you for the comments and feedback. We are attached to the Stonebriar Mall and all of its surrounding restaurants.

Thanks again for staying and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
578 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

Business hotels have a habit of being bland and dull. This was the first time I stayed at an Aloft and I was happy to find that this hotel was neither bland nor dull. There's lots to like about it. A good location that is convenient to many places (and with shops and restaurants close at hand should you need them), cheery decor, friendly staff, and Internet access that would put the vast majority of its competitors to shame. Add in a small but adequate gym and a small pool and you have a nice combination. It offers a bar but no restaurant (snacks are not good food). The only issue I had was the feeling that the cleaning of the rooms was hit or miss. Some dried drink stains on the work desk stayed visible for several days of my 6-day visit - a detail, sure, but indicative of quick and not-so-good cleans. Also, the lack of drawers in the room (hangers are available) is problematic if you want to put away clothes. But these are nitpicks that don't take very much away from the hotel. I would cheerfully stay at it again.

Room Tip: The rooms to the front have floodlights playing on them for part of the night and the blinds aren...
See more room tips
  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 12Knocksinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 21 October 2013
Thank for the honest feed back. We are definitely not the typical hotel and it sounds like we delivered on that experience. Thank you for letting us know about the near perfect cleanliness that we provided, we will make the housekeeping department aware of the small oversight.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, USA
1 review
5 of 5 bubbles Reviewed 9 October 2013

We staid here on out rip to Texas for 4 nights. Really nice and clean hotel, staff is friendly and they accommodate your needs. Love the pool in the back of the hotel and proximity to shops and mall. We will return!

Stayed August 2013, travelled as a couple
Helpful?
Thank Ady M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 18 October 2013
It is great to hear that your trip into Frisco was a success. We are glad that Aloft could make it happen for you.

Our onsite amenities coupled with the amenities at the Stonebriar mall (which we are attached to) make for a pleasant stay away from home.

Thank you for the kind words and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

I just spent a few days at Aloft frisco and I was very impressed. The service was excellent and the hotel was exceptionally clean. I was greeted in the morning by the general manager (i think his name was Patrick) which was a great personal touch. Very friendly efficient staff. Overall vibe and atmosphere was great too. I will definitely be back!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leanne1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 18 October 2013
Sounds like we met your needs and your trip was a success, glad to hear!

Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 3 October 2013

I came in to town for a short visit and felt so welcome! The front desk was very friendly and welcoming. We enjoyed a few drinks at the bar and had a great time. Bartender was nice and drinks were tasty! Our room was very clean and I loved the modern feel, a good change from the ordinary hotel. The location was perfect for our visit with lots of shops and things to do around us. We left with a warm goodbye and look forward to coming back!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jfarrell07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 18 October 2013
Thank you for the kind words. We are a new style hotel, definitely modern with modern amenities. Our Wxyz Bar and bartenders are great, i am glad that they took great care of you.

I am pleased to hear that your stay was excellent and that you will be heading back in the future.

Thank you again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

This was my second stay at Aloft and it was great just like last time. If you're expecting a five star hotel this is not it, but if you want a nice, clean hotel with courteous staff for a good price this is it. The bar on the first floor is great as well. I've stayed here twice now and will be staying again. I would recommend this hotel to anyone traveling through the area.

Room Tip: Don't do the green program.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftFriscoGenMgr, Manager at Aloft Frisco, responded to this review, 18 October 2013
Thank you for the repeat stay!

We appreciate your loyalty and look forward to greeting you during your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Frisco

Property: Aloft Frisco
Address: 3202 Parkwood Boulevard, Frisco, TX 75034
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Frisco
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aloft Frisco 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Aloft Frisco Hotel offers a stylish experience in the up-and-coming Dallas suburb, Frisco. It's just minutes from many corporate headquarters such as JCPenney, Pepsi/Frito Lay, Capital One & more. ... more   less 
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Also Known As:
Aloft Frisco Hotel Frisco

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