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“Great Stay” 4 of 5 bubbles
Review of Hilton Garden Inn Frisco

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Hilton Garden Inn Frisco
Ranked #5 of 14 Hotels in Frisco
Certificate of Excellence
Level Contributor
5 reviews
“Great Stay”
4 of 5 bubbles Reviewed 22 February 2014

Very nice hotel with all the amenities needed. Only one negative item to mention - shower head in bathroom does not have any settings and cannot be moved to any different position. Staff wonderful - and room/suite very nice

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

Traveller rating
    222
    101
    44
    17
    12
See reviews for
105
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

I stayed here on a hilton rewards stay. The room (King Single) was good sized--room for two. The shower was strong and hot! The tub was small. Checking was easy and fast with friendly staff (we were checked-in by a trainee who needed some help from the senior employee on duty, but the that is to be expected and it wasn't see as a delay). The elevators are located near the rear of the building much make for a easy express checkout.

My only complaint is the bed, many Hilton Garden Inns have these adjustable firmness beds and I have not found one that gets firm enough.

Room Tip: Try the bed before you unpack. The adjustable firmness setting that many Hilton Garden Inn beds hav...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MikeW82834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGrapevine, General Manager at Hilton Garden Inn Frisco, responded to this review, 10 March 2014
Hello and thank you for taking the time to submit a review! I am happy to see that you enjoyed your stay for the most part, but was disappointed to see your comments regarding our Garden Sleep System beds. Please rest assured that our engineering team will inspect the bed to ensure that it is functioning properly and make any necessary repairs. I will also share your comments with our executive team as well. Thank you for your patronage and we hope you will give us another opportunity to serve you in the future

At Your Service,
Kellie Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
1 review
5 of 5 bubbles Reviewed 17 February 2014

This hotel is a great hotel, I never thought a Hilton Garden Inn would be this nice. It was worth the stay, and I would certainly stay here again! The staff is friendly, the hotel is clean, and the location is great. They even provide a free shuttle service!

Room Tip: The king room is roomy
See more room tips
  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alysia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELLICOTT CITY, United States
1 review
4 of 5 bubbles Reviewed 10 February 2014

Had a stay at the Hilton Garden Inn while visiting in Frisco Texas for business. The stay at the Hilton was enjoyable, great staff quite accommodating. I will definitely stay at a Hilton Garden Inn again in the future.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve B D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prosper, Texas
Level Contributor
120 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 6 February 2014 via mobile

I booked this at a discounted rate last minute. Good place to stay for price. Internet worked well. Shower is great! Not crazy about adjustable bed, could never get comfortable. Room was very clean, everything worked well. Quiet in room. Friendly staff.

Stayed January 2014, travelled with family
Helpful?
Thank WDWfan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 February 2014

The hotel was okay, but the taste of the water was awful, and this Hilton does not give you free bottled water in your room. The cost from their downstairs pantry was $2.71 for a 16 oz. bottle ... unacceptable. Also had a loud heater.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dineen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGrapevine, General Manager at Hilton Garden Inn Frisco, responded to this review, 4 February 2014
Hello and thank you for taking the time to submit a review! We truly appreciate your feedback. Please accept my sincerest apologies for any inconvenience you experienced, and rest assured that we have taken your suggestions and comments to heart. Thank you for your patronage and we hope to have an opportunity to serve you on your next visit to Frisco!

At Your Service,

Kellie Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, United States
1 review
5 of 5 bubbles Reviewed 30 January 2014

Just a great experience! After spending many nights at the Embassy Suites, thankfully they were sold out which lead me to staying at the Hilton Garden Inn. I will now check to see if they have accommodations first!

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGrapevine, General Manager at Hilton Garden Inn Frisco, responded to this review, 4 February 2014
Wow, thank you so much for the outstanding review! I am so happy to hear that you had such a great experience. I will be sure to share your comments with entire team. We look forward to seeing you again soon!

At Your Service,

Kellie Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Frisco

Property: Hilton Garden Inn Frisco
Address: 7550 Gaylord Parkway, Frisco, TX 75034
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Frisco
#5 Romantic Hotel in Frisco
#6 Family Hotel in Frisco
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Frisco 3*
Number of rooms: 102
Official Description (provided by the hotel):
Steps from the Frisco Convention Center, Stonebriar Centre, Pizza Hut Park & Dr. Pepper Arena, Hilton Garden Inn Frisco offers superior service and amenities. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. Hotel near SH 121 & Dallas North Tollway. ... more   less 
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Also Known As:
Hilton Garden Inn Frisco Hotel Frisco

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