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Overall great stay, rooms were wonderful, locatation was great...staff was exceptional. Would stay again!
I started coughing and having an allergic reaction so turned on all the lights and couldn't believe how dirty the room was. I ran my finger about 1" on the headboard of the bed and it looked like a catapillar it was so full of dust, the alarm clock turned my finger black and dusty, hair in the corners of the bathroom, greasy fingerprints on the desk and other surfaces. I made them come up and clean. At breakfast the tables were a gooey mess and when I asked for a rag they didn't say we will clean a table for you they just pointed across the room on top the trash can to a rag that was, God Knows, how filthy for me to use. The next night I got back late from a meeting and my room looked like there had been a party in there. The lamp shades were all crooked and turned, towels hadn't been replaced, bathroom trashcan was in the middle of the floor and something brown and sticky was dumped all over in the bathroom sink. No dirty towels were replaced. The next day a found a kleenex (not mine) on the floor at the end of the bed that had two holes where someones eyes would be with gooey black and brown makeup all over it. I took pictures of the room and notified the front desk of these things and they were just rude. Never apologized, offered any kind of credit nothing. I called back and asked for the manager after getting home and told him what a horrible experience it was and that I was going to put it out on social media to warn people and again no apology he just said don't you threaten me. I said it isn't a threat it is a fact and letting people know is a public service. No one should stay in this filth. I also notified the corporate office. I do have pictures for proof I have to find out how to get them from my phone onto the computer.