My boyfriend is home from boot camp and we want some peaceful alone time away from roommates. We checked in after 3pm and the front desk clerk seemed uninterested and wouldn't even make eye contact. No big deal, we go up to the room slide the key in the door and it won't open, after 3 attempts it finally opens and we put our bags down and go to get the rest of our things from the car, only the door has a hard time opening from the inside too!! The problem of opening the door from either side only got worse and worse and when we brought it to the front desk "assistant night manager" he said that management was aware of the problem and he would call them and see what he wanted him to do about it. Their solution was to send him up with a hammer, bang in the latch on the frame and declar it fixed. He did offer us a different room but since he said it was fixed we declined. The next morning it was even harder to open the door so we let the front desk know and asked that he comp the room or do something, at this point he became rude and disrespectful to me and my boyfriend. When the "maintenance man" came up we explained it to him and he said the door is always like that, but I'll go up and fix it right now. A movie and lunch later, we're back at the hotel and "knock knock knock" at the door it's the general manager hammer and large channel locks in hand to "finally fix" the door. So banging ensues and 30 min later it's finally fixed. WRONG AGAIN. Needless to say I will never EVER be staying at this hotel or any other wyndham hotel. The fire Hazzard door is one thing, the rude, disrespectful and inconsiderate front desk staff are just another nail in the coffin of this awful stay.
- Official Description (provided by the hotel):
- Located within a mile from where Frisco, Allen, Plano, & McKinney meet and minutes from amazing shopping, events, attractions, and sports. All-inclusive of breakfast, WiFi, safes, Microwave, Fridge, fitness gym, indoor pool, etc... ... more less
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- Also Known As:
- Wingate By Wyndham - Frisco Hotel Frisco