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“Very nice stay” 4 of 5 bubbles
Review of The Westin Stonebriar Hotel & Golf Club

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The Westin Stonebriar Hotel & Golf Club
Ranked #9 of 14 Hotels in Frisco
Certificate of Excellence
Long Island, NY
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very nice stay”
4 of 5 bubbles Reviewed 9 August 2011

Stayed here for a family trip. The standard room with 2 queens was very spacious and clean. The hotel was very nice. The complimentary waters from the front desk staff and apples was wonderful. The pool was really nice too with great wait staff. Unfortunately, the heat made the pool not so refreshing but the staff tried their best by throwing ice in the pool! My only complaint was that I have stayed at Westin's before and thought the shower and toiletries at this hotel were not as upscale. I can't comment on the price as we were part of a block of rooms and the rate was very low $109/night.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank careerdagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, 16 August 2011
Dear careerdagger, Thank you very much for staying with us with your family and for sharing your experience with us and especially for your recognizing the efforts of our Aqua bar Team. They work very hard to maintain a cool and refreshing temperature of the pool water during the weekends with outside temperatures that sometimes exceeded 110 degrees. I am also glad that you enjoyed our complimentary bottled water and apples at the front desk. We look forward to your return. Stay well, Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 reviews from our community

Traveller rating
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    48
    17
    9
See reviews for
114
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Malibu, CA
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 1 August 2011

Wonderful resort. The perfect mix for business and pleasure. The staff is top notch, food wonderful and rooms made for efficency & comfort.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 4kona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, 16 August 2011
Hello 4kona, Thank you for your wonderful comments. I am happy to hear you that we were able to fulfill all your expectations and that you found your perfect place for both business and pleasure. We look forward to your next visit. Be well, Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 29 July 2011

I was here on business (I work for a very large company with many staying at this location). When I first arrived at the hotel, it seemed like a very nice hotel...nice lobby, great front desk personnel, nice decor, etc. Never occurred to me to check the bed out until my morning of departure when I lifted up the sheets (that had not been changed during my 3 day stay) only to discover a horrific site of blood stains, yellowish stains, pubic hairs and other hairs ALL OVER the thin mattress protector pad. There are not fitted sheets so only one thin flat sheet was between me and this disgusting mess! I called front desk (Service Express) and he said I should have called on first day if it was unacceptable. Had I noticed, believe me I would not have slept on it! No wonder bed bugs are rampant...sloppy precautions and unclean practices like this are surely to spread something!
I received a call from "Director of Housekeeping" who apoligized and said she would share with the team. As I checked out, there were no notations about it at all and the lady at front deck was unaware. So I am wondering if the complaint stopped there. Hmmmm.
Anyway, I have some pictures to follow as well. Please check your beds if you plan to stay here!

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank BusinessMomTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Texas
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 27 July 2011

Nothing more than a high priced chain hotel room. Beds were hard and I left at 7am. Seems to be more of a business class hotel and not a "staycation" type place.

  • Stayed July 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bossyEastTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, 16 August 2011
Hello bossyEastTexas, Thank your very much for your feedback and for your high scores on our service and cleanliness. I am sorry to hear that our "heavenly beds" fell short of your expectations. I hope you will reconsider giving us another chance as we consistently receive raving reviews on their softness and comfort. Sincerely, Jean de Vogue
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Norwich, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 22 July 2011

Stayed at this resort hotel on business. The staff were very efficient and friendly. Some rooms could be a long walk from the lift (elevator) so check when you book in. Good value for money if you are on a deal rate. You will need a car to travel around, hotel about 25 mins from DFW airport. Rooms are on the large size for business hotel.

  • Stayed July 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter186342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, 16 August 2011
Dear Peter186342, Thank you very much for sharing your experience with the TripAdvisor community. I am pleased to see that you had a great stay and that you enjoyed our spacious rooms and our staff that is well known for it's friendliness and genuine care. We look forward to your return. Be well, Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
1 review
5 of 5 bubbles Reviewed 10 July 2011

It was a present to our daughter for graduating from college and it was a mother daughter's weekend together when we arrived was greated right away and Amy the front desk clerk
was so wonderful and had all the special information in the computer that was great and felt like i was someone very special Room was outstanding and view would have love to stay longer and when checking out was treated great also john the manger talk to us he did an outstanding job and everyone that worked there treated us wonderful I will tell all my freinds and family this is the place to stay and a very special thanks to Bob Bergstrom for taking care of us in making the reservation and making sure all was taken care of and the service we got there the Hotel was clean,very friendly, and pool side was great the lounge's where the best i have ever seen, beds the best, room service wonderful overall the best Hotel by far

Room Tip: Great location, very friendly great for kids, if you want a Hotel that your will be very happy with...
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank callisgrls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, 16 August 2011
Hello Callisgrls, Congratulations on your daughter's graduation! Thank you for choosing to stay with us for her graduation celebration and also for your great review of our hotel. I am delighted that you and your daughter truly enjoyed your stay here and I will make sure to share your great comments with Amy and Bob. We look forward to your return. Stay well, Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 6 July 2011

I've stayed here 3 times during the weekend and have enjoyed it so much. So has my family! So much so that my most recent stay was with my cousins family (3 children) and they loved the hotel!! Loved the pool too b/c so relaxing and serene. Hotel is quiet during the weekends which is how we like it. Rooms are clean, beds so soft and always treated respectfully by the staff. Will stay here again when visiting Dallas and thanks Westin Stonebriar for making our stay so great every time!

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kjohnson131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, 16 July 2011
Dear Kjohnson131,

Thank you for your renewed stay with us and for sharing your experience with the TripAdvisor community. I am delighted to hear that we remain your favorite hotel in the Dallas area and that were able to exceed your expectations once again. Thank you for recognizing our Team's dedication and consistency in providing great service to your family. I know they appreciate it. We look forward to the pleasure in welcoming your family again.

Stay well,

Jean de Vogue - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Stonebriar Hotel & Golf Club

Property: The Westin Stonebriar Hotel & Golf Club
Address: 1549 Legacy Drive, Frisco, TX 75034
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Frisco
#5 Business Hotel in Frisco
#7 Family Hotel in Frisco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Stonebriar Hotel & Golf Club 4*
Number of rooms: 301
Official Description (provided by the hotel):
Located in the North Dallas suburb of Frisco, The Westin Stonebriar offers a rejuvenating haven away from the rigors of travel. ... more   less 
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Also Known As:
The Westin Stonebriar Hotel Frisco
Westin Stonebriar Hotel
Westin Frisco
Westin Stonebriar Frisco Texas
The Westin Hotel In Frisco Tx
The Westin Stonebriar Resort
Frisco Westin

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