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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Ranked #4 of 14 Hotels in Frisco
Certificate of Excellence
St. Louis, United States
1 review
“Awesome Customer Service”
4 of 5 bubbles Reviewed 7 July 2014

I was overwhelmingly pleased with the kind and informative staff at this location. I was however dismayed by the rust on the shower curtain brackets. Replacement needed but otherwise very clean and conveniently located. Large mall with various eateries within close proximity.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Meredith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 15 July 2014
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your Shower curtain brackets and I have addressed that with my Executive Housekeeper. Thank you again and we hope to see you soon!

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,047 reviews from our community

Traveller rating
    573
    268
    112
    56
    38
See reviews for
286
112
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548
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 July 2014

Our toliet ran all through the night keeping us awake. When we checked out the next morning, the manager discounted our room for the inconvenience. It would have been a bad experience but I appreciate the manager going above and beyond to take care of the situation. Great job Embassy Suites :)
My only other concern was that the breakfast items were cold after 30 minutes of being available to guests.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawnyale H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 10 July 2014
Thank you for your feedback and taking the time to post your comments regarding our hotel. I apologize for the issue you encountered due to the toilet, I am glad my team was able to make it right. Thanks for sharing your experience with us and we hope to see you soon!

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpine, United States
1 review
5 of 5 bubbles Reviewed 3 July 2014

It's a great hotel, great restaurant, great employees, just plain great! Conference Rooms were awesome! Very Clean and very spacious. Overall, the Embassy Suites in Frisco is awesome, and I would definitely recommend it to my family and friends!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Berta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 7 July 2014
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Our team takes pride in caring for our guests and appreciates your comments. Thank you again for your review and we hope to see you again!

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerrville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2014

Our stay there was wonderful and our convention was a success. All the staff were respectful, helpful, courteous. The food was delicious and the rooms were always clean. I would visit this hotel if in the area again. m

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Gaye K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 7 July 2014
Thank you for your kind words and we are glad that you enjoyed your stay with us. We appreciate you taking the time to write a review. We look forward to see you again the next time you are visiting the Frisco, TX area.

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harbor Springs, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Very happy with the suite, complimentary cooked breakfast, complimentary evening reception and conference center. Hotel staff were very attentive and polite. Location is excellent - near Frisco Mall and Dr Pepper Park.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Dorreen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 7 July 2014
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. We are so glad that you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Our team takes pride in caring for our guests and appreciates your comments. We hope to see you again soon!

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

Stayed here on business June 17-19, 2014. The common areas were beautiful and very clean. The suite was large and accommdating, if a bit dark. The staff, when cleaning the room, unfortunately left the minifridge ajar, resulting in a large wet spot from melted frost in front of the fridge, but that's a one-timer rather than an indicator of a major issue with cleaning staff. The hot breakfast was very good -- made-to-order omelettes and Texas-shaped belgian waffles (the waffles were delicious), scrambled eggs, biscuits and gravy (the gravy was rather bland), fresh fruit, hot oat meal, etc. The front desk staff was very pleasant and accommodating. All in all a very nice hotel.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IndySmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 26 June 2014
Thank you for your feedback and taking the time to post your comments regarding our hotel. I was gratified to see the wonderful comments regarding our guest rooms and breakfast. I do apologize for the inconvenience caused by the refrigerator, due to being left ajar. We have addressed the issue with our housekeeping staff. Thank you again for staying with us and we hope to see you soon!

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
4 of 5 bubbles Reviewed 25 June 2014

My overall experience at Embassy Suites was very good and I would recommend staying there. My experience was due to being a member of a church convention and it appeared that the staff was overwhelmed with us but they did their best and reacted beautifully.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marilyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, 7 July 2014
Thank you so much for your wonderful comments! Our team always does a great job making each guest feel special! Thank you again for staying with us and we hope to see you soon!

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

Property: Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Address: 7600 John Q Hammons Dr, Frisco, TX 75034-1916
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Frisco
#3 Romantic Hotel in Frisco
#5 Family Hotel in Frisco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more   less 
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites

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