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“GM Kalee”

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Holiday Inn Express Gainesville
Ranked #5 of 12 Hotels in Gainesville
Reviewed 2 February 2014

Kalee Lancaster did a spectacular job of treating us with respect. She was more than willing to accommodate us anyway she could. She went above and beyond to ensure the best vacation lodging possible. She also helped book a reservation for the next place we were headed. This saved us time. She is a very wonderful lady, and the hotel has greatly increased in customer service compared to our previous visits to this property.

Room Tip: For families with children, this hotel offers a "Family Suite" unlike anything we have eve...
  • Stayed: February 2014, travelled with family
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Thank Colt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (94)
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49 - 55 of 94 reviews

Reviewed 16 December 2013 via mobile

Perfect breakfast options, clean place and great staff. This place was perfect for our trip! They even helped us find our place we were going for supper. We really appreciate the people! We didn't use the exercise facility but it was nice to see they had one for the future.

Stayed: December 2013, travelled as a couple
Thank steveandsabrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Upon check in there were 3 people at the front desk. None wearing name tags. They were friendly anbd polite. While discusing the Inn a young woman who stated she was the manager told me that "We are a tatoo friendly property". Not a good image to me.

My room was fine except the bedding was old and worn out. The bed had a huge dip in it and the springs were falling down. The next morning at breakfast (opened late) the food was not cooked properly. The potatoes were cold and hard and the pancake syrup was VERY cold. Apparently they store it in a refrigrator. Cold syrup for hot pancakes???????????? Pastries tasted old.

Everything about this Inn was obviously about saving money for the owner. Low quality in everything from bedding to amanities and breakfast quality. Over all this was a very poor quality Inn! Would not stay here again.

Room Tip: Avoid the Quality Suites also. Same owner.
  • Stayed: November 2013, travelled on business
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2  Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this reviewResponded 27 November 2013

Dear Bob H,

Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. Let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences.

We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

I was staying in Gainesville to gamble in OK. Hotel was easy to access from I-35, clean, friendly and quick staff, acceptable morning breakfast, and the parking seemed pretty safe. Not a place to go if you are just looking to go somewhere, but if you are either passing through Gainesville or have other things to do during the day, it's a great option to stay at night.

Stayed: October 2013, travelled solo
Thank Evan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

I've begun to realize that many of these holiday inn express hotels are really older hotels, with updated lobbies.

I've stayed at several of these hotels that were beautiful, very nice rooms, very comfortable beds. I've also stayed at many that were similar to this one, old dated decor, and just an old feeling.

Overall, it was fine I suppose for a place to put your head. If you have another option however, I would look around to see what else is out there.

Stayed: October 2013, travelled on business
2  Thank LfeisGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this reviewResponded 11 November 2013

Dear LfeisGood,

We appreciate your feedback regarding our property. We work very hard to ensure our quality and services are superior. It sounds like we fell below your expectations. We are deeply sorry you found our hotel less than satisfactory. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, thank you for your review. We hope to have the chance to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

Stayed here one night while going to the casinos to have some fun. Our initial experience was somewhat ok. The check-in process was unprofessional to say the least. Both myself and my GF have worked in the industry and something that should never be done is exclaim the room number to a guest, one should point. On departure the front desk person was sitting down "TEXTING" in a corner not standing at the desk at all. Other, an item was left in the room. I called the hotel the next day, item was retrieved and the person stated that the item would be sent. After a week and a half no item. Have called the hotel to speak to the GM, twice, leaving name & number no return call. Called a third time to speak to the GM and the person asked "rudely" what my name was and why I was calling, person said the GM would be back in touch. Still waiting!!

  • Stayed: September 2013, travelled as a couple
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2  Thank p_skillet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this reviewResponded 21 October 2013

Dear p_skillet,

Thank you for writing a review about your stay. It was unfortunate to see this experience was not up to the standards you have come to expect as our guest. We take all reviews positive and negative very seriously, and your feedback will help us with periodic evaluations of the hotel. We would like to address this with you further and have sent you a Private Message.

Thank you again for the feedback. We are proud to serve you as our guest and hope to have the honor of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

This is a nice place to stay; always had good customer service, nice continental breakfast, convenient location (at least to WinStar!), clean and comfortable rooms the last time we stayed there. But the price got out of hand; used to stay for about $85 a night (that was for two couples)-now is much higher than that. This has forced us to relocate our stays to less-upscale hotels in the area, but easier on the budget.

Room Tip: Our comments are bit dated; haven't stayed there in a while so not sure how well the service is...
  • Stayed: October 2012, travelled as a couple
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Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Gainesville

Address: 320 N Interstate 35, Gainesville, TX 76240-6407
Phone Number:
Region: United States > Texas > Gainesville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Gainesville
Price Range: £75 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Gainesville 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Gainesville. We feature an elegant three-story interior corridor layout with easy access from Interstate 35 and Highway 82 in historic downtown Gainesville, Texas! With dozens of dining, shopping and entertainment choices just minutes away, our hotel is the perfect rest stop. Winstar Casino is less than seven miles away. Complimentary shuttle Fri-Sun. We are at the heart of antique shopping in the downtown Gainesville area. We are located just 2 miles from the Gainesville Outlet Mall and only 0.5 miles from the Frank Buck Zoo. North Central College is just 1 mile away. Whether you are relaxing in our indoor heated pool, enjoying the complimentary breakfast, whirlpool, dry sauna, fitness center or the free high-speed Internet access, you'll find our hotel is the perfect retreat away from the hustle and bustle of the business office. We're close to major local businesses like Weber Aircraft, Molded Fiber Glass, Spraylat, Polypipe, Complete Energy, Carol Rose Quarter Hoses and Babcock Ranch. We also can host your upcoming meetings in our spacious executive boardroom, our large meeting room or our breakfast area. Don't forget to check-out our free hot breakfast bar in the morning, featuring gourmet coffee, the best cinnamon rolls, omelets, bacon or maybe even a helping of good old country biscuits and sausage gravy! Join us on your next visit to Gainesville, Texas and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Gainesville Hotel Gainesville
Holiday Inn Gainesville
Gainesville Holiday Inn

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