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“Great locale and room”

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Four Points By Sheraton Galveston
Ranked #30 of 51 Hotels in Galveston
GreenLeadersSilver level
St Louis
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great locale and room”
Reviewed 3 August 2012

We throughly enjoyed our stay. The beds were super comfy. The A/C was fantastic. The location is ideal for beach access and fun. Pleasure Pier is just across the street and great fun. Coffee in the morning is free. We did not eat at the restaurant, didn't look very promising. I was very pleased that I chose this for our hotel and will gladly return.

Room Tip: Try to get a room with a ocean view
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 24 August 2012
Thank you for your review! We look forward to having you stay with us again.
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599 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Houston, Texas
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 July 2012

We stayed at the Sheraton last week during a trip to the beach with grandchildren. The hotel was fine. Good beds and pillows, rooms clean and ready when we arrived. Cold A/C which is a must have in south Texas. Hotel is right across from the pleasure pier which was one of our destinations. It is also on the trolley route. It is one the east side of the beach area if that matters. I recommend the hotel.

Breakfast was a different story. I have noticed this theme in some other reviews. We sat down and waited. Nothing. We finally were able to place our order, with much confusion about what was being ordered. Then no coffee or water, nothing for 20 minutes. I noticed another guest complain, first to the waiter, then the front desk. The manager soon appeared as well. Slow service seemed to be the issue. This place does not look like a restaurant. The workers were inexperienced and ineffective. I recommend to set up a self-serve breakfast like everyone else and get away from the current model. We left after we had ordered and went elsewhere to eat.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wtilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 26 August 2012
Thank you for your review. We are sorry about your breakfast experience and have shared your comments with our team members. We did have a large number of new staff training and that probably contributed to the confusion at your breakfast service. Again, we're sorry and are working diligently to prevent similar issues from occuring.
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Houston, Texas
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 July 2012

We stayed at the Four Points Galveston for one night for a wedding. Our only complaint is that one of our rooms was not ready when we arrived for check in, and we had to wait for about an hour. Luckily the lobby is comfortable and relaxing. Otherwise, we really could not have asked for much more. The price was decent compared to other properties for the same weekend. We all loved our rooms and the views of the Gulf and new Pleasure Pier. The beds were super comfortable, and overall the staff was helpful and accommodating. My family enjoyed the "help-yourself" convenience store in the lobby, where they could easily pick up sodas, beers, snacks, etc. We would definitely choose this hotel again.

Room Tip: Choose one above the first floor and toward the front of the property for great views of the Gulf.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vdeluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 24 August 2012
Dear Houstongv,

Thank you for your kind review! We look forward to having you stay with us again.
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Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2012

This was our second stay at Four Points. The room was clean and had what we needed. The beds are comfortable. Pool is small but adequate for a quick dip. Location is fantastic.
Check in was a long process and the front desk people seemed...what is the word....maybe overwhelmed or stressed or somethng. The exception was the manager, Rodrick (I think?). He was friendly and helpful. We only ate breakfast at the hotel, which took a long time to get but was very good and big portions once we got it.
The rates are overpriced but you are at the beach so it is typical.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dbfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 26 August 2012
Thank you for your review. Our rates are very seasonal and our non summer rates are great values!
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Friendswood
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2012

The Good.
Great room. The beds were comfortable and clean. The A/C was cold, a must for coming in off the beach on a hot day. Check in was fast and easy. Great fitness room with a great view of the beach while you work out on the treadmills. The on site restaurant food was good and resonable priced for breakfast (which we had) and was also open for dinner (we did not eat dinner here).

The not great.
Our room was right next to the working elevator which was noisy without the A/C motor running. One of the elevators was out so waiting for the only working elevator was a constant pain and also made the noise in our room worse. The pool needs some major maintenance as there were many missing tiles with dark green algae growing where the tiles should be.

Overall this is a good hotel right on the seawall with the beach and the Pleasure Pier in walking distance. There are many great restaurants to eat at close by as well.

Room Tip: Get a room on the upper floors for a better view of the beach from your room.
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  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 26 August 2012
Thank you for your review. The pool is scheduled to have the tile replaced after the summer season, as the water has to be drained to replace the missing tile.
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Level Contributor
131 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 July 2012

The location is great! It is right across the street from Pleasure Pier, which has restaurants and amusement park rides. The hotel was just OK. It is not very clean! The carpet in the hallways and the rooms were not clean. Also, the AC downstairs was not working correctly, because it was very, very hot. In the room, the AC unit was not the best and was very loud. The restaurant is way overpriced for what you get. We went to McDonald's across the street instead. I would probably try a different hotel next time if I visited Galveston.

Stayed July 2012, travelled with family
Helpful?
1 Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 26 August 2012
Thank you for your review. We're sorry that your experience at the hotel wasn't better. We have shared your comments with the rest of the team. If we can be of any assistance, please feel free to contact us directly at the hotel.
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Houston, TX
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 10 July 2012

Our family stayed here over the 4th of July. The location can't be beat. It's right across from pleasure pier. The staff was nice and rooms were clean even though my view was of a red wall. Make sure to ask for a room with a view of the outside. We knew the hotel was sold out so we didn't bother trying to change rooms.

This hotel should close down the joke of a restaurant and just make it a larger bar area. It has by far the worst food I've ever eaten. The ceaser salad was drowned in so much dressing that i could barely see lettuce. The pannini was a chicken breat sandwhich on wheat. It wasn't even pressed or toasted. My pasta dish had an alfredo sauce that tastes like they warmed up my ceaser dressing and poured it over my pasta. The last and worst thing I ordered were chicken strips for my son. He bit into them and they were still raw. I mean I really raw. Not just pink. They removed the chicken from my bill.

In all honesty, I would refer this place to a friend for location and cleanliness but stay away from the restaurant!

Room Tip: Ask for a room with a view of the outside so you don't get stuck with a view of a red wall.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiffny111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, 3 September 2012
Dear Tiffany,

Thank you for your review. We're sorry you didn't enjoy our restaurant. Our cooks are able to make a wide variety of foods that are even off the menu that may be better to your liking. I've shared your comments with our restaurant staff as well.
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Additional Information about Four Points By Sheraton Galveston

Property: Four Points By Sheraton Galveston
Address: 2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550-7940
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Galveston
#13 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points By Sheraton Galveston 3*
Number of rooms: 118
Official Description (provided by the hotel):
Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House Free parking only applies for guest. (none parking facility) If vehicle is left for cruise parking the charge is $40.00 for 5 days. ... more   less 
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Also Known As:
Four Points By Sheraton Galveston Hotel Galveston
4 Points By Sheraton Galveston

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