We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay on the first floor”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Four Points By Sheraton Galveston
Ranked #29 of 51 Hotels in Galveston
GreenLeadersSilver level
Reviewed 22 May 2013

We stayed here on a weekend for a wedding in May. Because we arrived around 6pm and the hotel was completely booked, we were the last to check in for our room type and were stuck with the very first room by the reception. Absolutely terrible. Every time a person would walk by, you could hear. To get to the elevators of the hotel you have to pass the first few rooms. It was loud all night, and then around 6am when breakfast started, it got even louder. Luckily we called the morning after our first night and requested a new room. We were moved up to the fourth floor, and it was much better. The walls still seemed pretty thin, but it definitely wasn't as bad as the first floor room. Something good worth mentioning - the beds are amazing! Super comfortable with great linens and pillows. I was even looking into the Sheraton Home website to see what it would cost to get one of my own :)

Room Tip: Request a room on a higher floor.
See more room tips
  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alirom27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 6 June 2013

We thank you for your business. I do understand the first floor situation and from time to time we do get a lively crowd in the bar. I will make sure the staff understands to have the hallway door close at 10pm to help with the noise.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (633)
Traveller rating
Traveller type
Time of year
Language

460 - 466 of 633 reviews

Reviewed 19 May 2013

Sheraton Four Points in Galveston, Texas, charged me for a reservation that I cancelled WEEKS before the intended stay date. I will never stay at a Sheraton property again after my experience with the Four Points in Galveston, Texas. I made a reservation for May 17-19, then changed plans. I cancelled the reservation online a day or so after making it (a month before the intended stay) and received a confirmation number. Four days before the cancelled reservation I received an email from the hotel about "my upcoming stay"! I called immediately to make sure the reservation was cancelled. I gave the clerk the cancellation number I had received online and she said, "How did you make the reservation?" I told her it was done through the Galveston.com website, to which she replied, "Oh, that's the Galveston.com cancellation number not OUR cancellation number." So I cancelled it over the phone with her for the SECOND time and got another cancellation number. I called again before the reservation dates to be completely certain it was cancelled. I talked to a customer service rep, who double checked everything and assured me it was cancelled. That rep emailed me a cancellation number. So on May 18--tonight--I checked my bank account and found that Four Points in Galveston had charged me for a reservation I no longer had. I called to have the money returned to my account. The clerk who answered the phone said she couldn't find the cancellation--but then determined that I had actually cancelled the reservation three days before the dates. Then she said I had THREE reservations--nope, I said, I had to cancel ONE reservation three times. I asked to speak to a manager. She said the manager was gone for the day but would be in tomorrow morning. She said the money couldn't be returned to my account until Monday because the banks are closed. "We'll have to call the bank and have the money put back in your account."

  • Stayed: May 2013, travelled with family
    • Value
    • Service
Thank Melody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 6 June 2013

Thank you so much for the feedback. We do appreciate the good with the bad. In fact I have spoken to you on this matter and come to realize that it was a simple mistake on our part by not verifing reservations from another source that is not interfaced with our system. Something like that can sownball into something larger. This information has prompted us to update our daily checklist to ensure it does not happen again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2013

Only real negative is the in room in-wall air conditioner that makes enough noise to wake you up. A slight issue is the additional charge for breakfast that is ala carte! Rooms are clean and staff are professional and pleasant.

Not sure I would stay there again with so many offering the free breakfast and central air conditioning.

Room Tip: All rooms seem to be okay for noise - other than the air conditioner
See more room tips
  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JohnM602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 6 June 2013

I am very pleased that that you enjoyed your stay with us. Having guest take the time to write reviews really means alot to us. I read them to the staff so that they understand what our guest are saying. This salt air really does a number on these a/c units. We are constantly cleaning and replacing motors. We apologize and do hope to see you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2013 via mobile

I feel that the cleanliness could have been a little better (I have high standards) but for the money, the location is great! The parking is kind of tight but not unbearable. The staff was friendly and accommodating. I would not have a problem staying there again especially if I was interested in Pleasure Pier (very close).

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank brock4x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 6 June 2013

Thank you so much for your business. We do have a great location, however I want our product and service to be just as important. I am working closely with our housekeeping staff to ensure a consistant clean product. Once again thanks and hope you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2013

We stayed at this hotel overnight prior to embarking on a cruise. The hotel was nice enough. Rooms clean. Hotel breakfast in restaurant was not very good. The real problem came when we wanted to get transportation to the port. It was a Sunday and the wait for a taxi was over one and a half hours! There were probably 40-50 people trying to get transportation and the desk clerk says this happens every Sunday!! As the hotel is convenient to the port, I believe it is the responsibility of the hotel to inform patrons of accessibility and lack of that to reach the port! Think twice before you book here.

  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dianawrdh23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 9 May 2013

Thank you for the feedback. We are seeing an increase of business for the outgoing cruises out of the Port of Galveston. We are in the process of gathering information on either leasing/buying a large van or contracted out with a shuttle service. We will find the right solution so that guest do not have to wait for a taxi. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2013

Amazing location in the heart of Galveston. Close to Pleasure Pier. The hotel is clean and the best part was bed. Sheraton has the most comfortable bed. I don't know how much it costs per night because I used my SPG points. I wish we stayed a few nights to enjoy Galveston.

  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RoseB9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 9 May 2013

Thank you very much. We look forrward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2013 via mobile

We (wife and young daughter) really enjoyed our stay at 4 points. The location can't be beat as you can walk everywhere you need. Customer service was excellent as was the suite we stayed in. Pool was cold, which is probably good in the summer but was unusable in the spring. They have cribs available. Our room was clean, and had a great view of the ocean. It also had a microwave, fridge and two separate rooms so we could put the kiddo to sleep and hangout in the other room. The ac was loud, but it never woke up the kid.

Overall, the best part was the excellent customer service that I have come to expect from a Starwood Hotel. I will look this place up next time we are in Galveston for sure.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Josh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded 9 May 2013

We appreciate the great comments. We are delighted you had a great time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Galveston hotels
0.5 mi away
DoubleTree by Hilton Hotel Galveston Beach
2.0 mi away
Holiday Inn Resort Galveston-On The Beach
3.0 mi away
Hampton Inn & Suites Galveston
Show Prices
Show Prices
Show Prices
5.2 mi away
Courtyard by Marriott Galveston Island
1.9 mi away
Best Western Plus Seawall Inn & Suites By The Beach
0.4 mi away
Country Inn & Suites By Carlson, Galveston Beach
Show Prices
Show Prices
Show Prices

Been to Four Points By Sheraton Galveston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points By Sheraton Galveston

Address: 2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550-7940
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Galveston
#12 On the Beach Hotel in Galveston
Price Range: £74 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points By Sheraton Galveston 3*
Number of rooms: 118
Official Description (provided by the hotel):
Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House Free parking only applies for guest. (none parking facility) If vehicle is left for cruise parking the charge is $40.00 for 5 days. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com, Ebookers, getaroom.com, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Four Points By Sheraton Galveston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Galveston Hotel Galveston
4 Points By Sheraton Galveston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing