I left the water park to check-in. It was minutes before 4PM and she informed me check in wasn't until 4PM. I said I could wait two mintues - and she said she would see if anything was available - like 2 minutes was a big sacrifice.
So I get the room keys and head back to the water park. A few hours later we head right to our room - and it was disgusting. Clumps of hair in the shower, globs of shower cream gel all over the floor and the entire counter is spotted and dirty. The carpet was covered in grass - and the culpret - grass covered hiking boots still in the closet. Obviously no cleaning had been done - they just changed out the toiletries and "hopefully!!" the sheets and moved on. I called and got moved to a new room - but still, if that is the staff they hire then they need to rethink things. So far check-in was rude and housekeeping non-existing.
All in all it was not a very welcoming place to stay and seems to lack the management to control what goes on. We only stayed there because it was next to the water park. Next time I'd pick something better. When I called I asked to talk to a manager - instead the gave me housekeeping. I was calling to complain about housekeeping - not talk to them! Never did hear from managment. I guess disgusting rooms are low on their list of concerns.
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- Also Known As:
- Moody Gardens Hotel Spa And Convention Center
- Moody Gardens Hotel Hotel Galveston
- Moody Gardens Motel
- Moody Gardens Galveston
- Moody Garden Hotel Galveston