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“Moody Gardens will put you in a great mood!” 4 of 5 bubbles
Review of Moody Gardens Hotel Spa & Convention Center

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Moody Gardens Hotel Spa & Convention Center
Ranked #3 of 52 Hotels in Galveston
Certificate of Excellence
Fredericksburg, Texas, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Moody Gardens will put you in a great mood!”
4 of 5 bubbles Reviewed 20 August 2012

My husband and I took our son, his wife, and their 7 children (a baby included) to the hotel in July. We all had a fabulous time. It was not only really fun but it was an incredible learning experience for the adults as well as the children, touring the "pyramids." We really enjoyed the hotel's water park as well. The staff is very friendly and wanting to please the guests, the rooms were very clean and quiet, beds very comfortable, and I understand they are soon to be refurbished but are certainly adequate as is. The daily brunch is very good, alot of selection at a reasonable price. You could have a great vacation without ever leaving the grounds. Our whole stay was incredible. We loved it and will definitely stay there every time we go to Galveston.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 27 August 2012
We appreciate your very thorough and honest review of Moody Gardens Hotel. We take particular pride in making guests feel welcome and relaxed. Thank you for taking the time to enjoy all the amenities that we have to offer. We hope to see you again soon!
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1,306 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
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English first
Allen, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 August 2012

Very slow service for valet every time I used it there was only one person working and was always backed up. Call at least 15-20 minutes ahead if you want your car and don't be in a hurry when you get there. Waited in line for at least 20 minutes to check in. Long line with 3 intake people in the early afternoon on a Monday.

Wanted a coke from a vending machine and had to try 5 different floors before I found on that worked. Hot water faucet for the sink in my room leaked and the drain didn't work.

Exercise room had empty water cups all over the place and they don't provide any exercise towels to wipe off the equipment.

Not much of a view frommy 6th floor window unless you like to scenery of oild refineries billowing the sky with steam and smoke. The air is filled with the smell of the gas and refinery operations too. The water parks looked like fun for the kids but you have to drive to the seawall for an ocean access.

Conference rooms were nice, but the staff was disruptive on several occasions. If I hadn't had a good discount rate for the conference I attended, the value would have been terrible. Food at the restuarant was average and over priced for the quality so plan on eating out.

  • Stayed August 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 27 August 2012
We appreciate your feedback from your stay with us. It is our overriding goal at Moody Gardens Hotel to provide the finest in service and accommodations in Galveston, so it was unsettling to read your comments. We have contacted our Coke Cola representative to service the machines on all floors. Please know that we have reviewed these incidents with the front desk services to see that situations like this are not repeated again. We appreciate you taking the time to bring this to our attention ~ we hope you will give us another change in the near future.
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Dallas, Texas
Level Contributor
176 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

I stayed here for business. The hotel looks like a family-oriendted resort hotel. The staffs are really nice, wonderful and kind. I wish I were here with my family.
The room and bed were clean and comfortable even though they are dated. The amenities are great.
The pool looks great even though I did not try the pool.
There are ample complimentary parking spaces. There are Moody Gardens, and Schillitterbahn water park next to the hotel. So, I could feel the atmosphere of entertainment park.
Overall, it is a great resort hotel.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 17 August 2012
I am glad we provided an atmosphere that made you wish your family was with you. It's unfortunate that you did not have the opportunity to enjoy all that Moody Gardens has to offer. Remember you are welcome to bring your family the next time. We look foward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericksburg, Texas
Level Contributor
258 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

We just completed our third stay at Moody Gardens with our granddaughter. She loves all the activities with the Rainforest ,Aquarium, exhibits and movies. In December we stayed for the Festival of Lights and this trip for her 10th birthday included a day spent at Schlitterbahn Water Park. It is next to Moody Gardens and the hotel provides bus service back and forth. We also enjoyed the beautiful pool at the hotel. Hotel service was excellent and the staff went out of their way to please. "Ask and you shall receive" seems to be their motto. So many activities for kids, including the outdoor movie on the breezy patio with popcorn and stars overhead. We are already making plans to return for the Festival of Lights in December.

Room Tip: Higher floors afford beautiful views.
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  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 17 August 2012
Thank you for your complimentary post. Moody Gardens just couldn't ask for a better compliment than your granddaughter requesting to return for her 10th birthday. We appreciate your feedback and look forward to seeing you all again real soon. Keep in mind we are going into the fall season and have lots in store for entertainment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 August 2012

This is a big convention-type property, but it is great for families too. They have lots of things to do onsite. The water park was nice, but my kids (6, 7) were too small for most rides (but they were big enough for almost everything at Schlitterbahn across the street--odd!). But it was nice to have that included. The pool is great too--no lines and right there. The other attraction costs money, so we didn't try that, but it is right there too. Schlitterbahn is across the street, which we also went to. All in all, a great place in Galveston for families and a good, reasonable get away for Texas or other near-by families!

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 17 August 2012
Thank you for commenting on our property. We are a hotel/convention center/ and spa. But keep in mind what Moody Gardens is all about ~ children having fun ~ no matter what age!! Schlitterbahn is a great destination also. Thank you for taking the time to enjoy our amenities and we hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nederland, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 August 2012

While it is not the absolute greatest hotel we are aware of, the staff is by far the most customer oriented and helpful of most other hotels. The amenities are a great added bonus, the pools as well as Palm Beach were absolutely wonderful. The only fault I could find was the restaurant was quite pricey considering all the options available in the area the upside is kids do eat free as opposed to the other options.

Room Tip: Choose the Pyramid view, much more attractive than overlooking Schliterbaun.
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  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank teddyadms5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 17 August 2012
We are very happy to see that you particularly enjoyed the service rendered by our team. We believe they are by far our most valuable asset. Thank you for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 9 August 2012

We stayed for a long weekend and had a great time. The decor is a very dated, but it was clean and comfortable. We enjoyed the pool area, but does not have waitstaff for drinks or food. We were out there for several hours and no one ever approached us to offer us service. I'm not sure if there was supposed to be someone out there, or not.

The fireworks were fun to watch.

Nice touch to give the kiddos a little bag with activities.

Breakfast buffet was great for my 8 year old...I believe it was $.99! Not sure if this was a special, or if it is always this cheap. The service was a little slow, but the staff was friendly.

We also went to Palm Beach, which was free with the hotel stay. We had a great time there. My advice, go EARLY as it gets very crowded. The lazy river was a lot of fun and my son had a great time pushing the buttons to squirt everyone. By mid-morning the place is packed.

I would definitely go again.

  • Stayed August 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dk1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 17 August 2012
Thank you for your comments. I'm pleased that you enjoyed several of the amenities offered. Exciting changes are coming to Moody Gardens ~ kickoff of a major hotel renovation. We have full bedding upgrade with Sealy plush Euro-Top mattresses and fluffy pillows. And that is just the beginning. . . . .
Thank you for letting us know about the lack of service at the pool area. We do have waitstaff serving that area and we will address that right away. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Property: Moody Gardens Hotel Spa & Convention Center
Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554-8927
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Galveston
#2 Luxury Hotel in Galveston
#3 Business Hotel in Galveston
#5 Family Hotel in Galveston
#5 Romantic Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Hotel Hotel Galveston
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston

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