We stayed on the property on the 4th of July weekend. I returned to MG because we received such great service 2 years ago. Well they must be under new leadership because we did not get the 5 star service as we did 2 yrs ago. It started out great as we were greeted by the valet parking guys, checked in, each of my kids were welcomed with a nice drawstring pool bag. Our room was very clean, spacious, and up to date furniture and decor. My problem was the customer service in the restaraunt and in the gift shop. The hostes was chewing food as she seated us and told her coworker "um those people want their drinks" in a condescending tone. $15 per person for the brkfst buffet, not bad, kids ate free. Food was'nt all great. Everyone in the gift shop seemed like they did not want to be there. As we walked in, we were never greeted each time we visited. My wife needed baby wipes for our baby, she asked the girl and she just pointed behind here without looking up. She then asked if she could hold the package to see if the baby would be allergic to it. Frustrated, the girl gave it to her. I returned later that day and the girl was still there, I walked in to look around while she was painting her nails, never said hello to me, is there anything I can help you find- nothing. We ended up driving to CVS down the road instead of spending money there. The firework show was only 2-4 min. Would I return? Nah, I'm looking elsewhere for my next stay in Galveston. Moody Gardens is overpriced with poor guest services.
Hotel manager, if you're reading this, please train your staff to better serve your guests, especially on a holiday weekend. A genuine smile and a "Can I help you find anything sir?" -goes a long way.
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- Also Known As:
- Moody Gardens Hotel Spa And Convention Center
- Moody Gardens Hotel Hotel Galveston
- Moody Gardens Motel
- Moody Gardens Galveston
- Moody Garden Hotel Galveston