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“BEAUTIFUL HOTEL” 4 of 5 bubbles
Review of Moody Gardens Hotel Spa & Convention Center

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Moody Gardens Hotel Spa & Convention Center
Ranked #3 of 52 Hotels in Galveston
Certificate of Excellence
New Braunfels, Texas
Level Contributor
240 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“BEAUTIFUL HOTEL”
4 of 5 bubbles Reviewed 8 February 2014

We stayed at this hotel and had a dinner show package. This was our second time in 3 years to do this. It's a neat experience and you visit the trail of lights also. Rooms are very nice.

We arrived 1/2 hour before check-in and had to wait, long lines to check in, then room wasn't quite ready. That's OK..since we arrived early. But once we got paged that our room was ready, they gave us keys...we went to our room - but didn't have show tickets or the rest of our "package"....which meant another trip to the lobby and another wait. It seems like everyone should have been given to us at one time. It wouldn't have been so bad, but this was the Friday after Christmas and it was very crowde

The dinner show meal was excellent, the show was OK. We had a nice evening. Walked the Trail of Lights, had a nice view of the bay from our room.

The next morning we tried to go for breakfast at the lobby restaurant, there were quite a few empty tables, yet long lines of people waiting. It seems better planning to have more staff available would have been nice since they should have known how any guests were in the hotel. This problem could have been avoided.

I will probably return again, but next time I will check to be sure everything is provided when we check in.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank BJL83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 18 February 2014
Dear BJL83,

I am delighted you find our hotel beautiful, and happy to read you enjoyed The Magical Christmas Dinner & Show and the Festival of Lights.

I regret the inconveniences you experienced with receiving your show tickets and the wait for breakfast. I have personally addressed your concerns, and will work towards the areas needing further improvement. We appreciate your loyalty, and thank you for your review. We look forward to welcoming you back for another excellent stay.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,304 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

Very large hotel, filled with helpful pleasant staff.
Room service was fast and quite nice, although the menu was somewhat limited.
I visited in January, and the place was like a ghost town. kind of like "the shining".. so it was a bit freaky.
If you are planning of a visit, aim for a more tourist friendly time, or stay closer to houston

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dedkandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 18 February 2014
Dear dedkandi,

Thank you for leaving feedback on your recent stay at Moody Gardens. I am glad you had a great stay. I appreciate your kind comments about our staff. We look forward to welcoming you back soon.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

Moody gardens is well known for its attractions and closeness to a Schlitterbahn, but this is our repeat place for a Theological Conference during winter months. The hotel takes great care of its customers with excellent service. We were treated in an ADA room due to my wife's disability. The room was extra comfortable with special features to aid the disabled and convenient to the elevator and lobby. We loved our trip.

Room Tip: Bay view is good in summertime and looks on the pyramids and IMAX
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pathfinderdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 4 February 2014
Dear Pathfinderdon,

Thank you for leaving feedback on your recent stay at Moody Gardens. I am delighted you love our hotel, guest service and happy to read you and your wife found our ADA room to be comfortable and conveniently located. Thank you for your loyalty and we look forward to welcoming you back soon.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forney, Texas
Level Contributor
134 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 2 February 2014 via mobile

I was attending a conference at Moody Gardens and decided to extend my stay by two days for some R&R. I had never stayed at Moody prior to this stay but I was not disappointed. I found the room to be spotlessly clean. The room was very spacious. The bed was excellent. It was much better than I have had in name brand high end hotels. The mini fridge and the Keurig was a nice touch. I was in room 707 and had a great view of the pool area and part of the bay. If I had a complaint it was that the WI-FI is rather slow. I opted for the complimentary evening turndown. Each night the bed was turned down, complimentary chocolates and the linens/towels in the bathroom were refreshed. I would definitely stay here again.

Stayed January 2014, travelled on business
Helpful?
Thank Gaylan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 4 February 2014
Dear Gaylan M,

Thank you for leaving such a rewarding review. I am delighted to read how much you enjoyed your stay and the amenities. We look forward to welcoming you back soon.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coral Gables, Florida
Level Contributor
635 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

This is one of those places that exceeded my expectations . I was not expecting to see such a beautiful and Kelly kept placed Galveston,Texas.
The drive from the Houston Hobby airport was only 40 minutes and very easy to get there.
The hotel grounds were beautiful.
Gorgeous palms, flowers and "tropical plants" . It was like the "fantasy island" program.
The hospitality was great! The lobby was also very nice.
Stayed in the 6 th floor facing the bay. The view of the 3 pyramids with the bay right behind was just spectacular.
One if the pyramids is a rain forest and it was an amazing attraction.
Parking is free for the hotel guests.
The rooms were very comfortable.
I was there for a conference and we were very , very impressed with the hotel.
The food was also superb.
Galveston island was beautiful.

Room Tip: Please ask for the rooms facing the pyramids. The view is spectacular . They do have rooms with balc...
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joselito1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 4 February 2014
Dear joselito1959,

I am thrilled to read how much you enjoyed your stay, the guest room, the Moody Gardens attractions and our grounds.

Thank you for your review, and I look forward to welcoming you back soon.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
82 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

Stayed in this hotel for one night and had a very nice dinner on the 9th floor. The price is high, but worth it. The room is spacious and quite, with comfortable bed. The breakfast at the lobby level is very good with right price.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ahu98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 4 February 2014
Dear ahu98,

Thank you for your review. I am happy you enjoyed your room, dinner at Shearn’s Seafood and Prime Steaks and breakfast at The Terrace restaurant. We look forward to welcoming you back.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

this was a overnight trip for a work function, so we did not get to utilize the pool or spa. We did go look at the pool and it was nice. We had an island view but at night there was not much to see.

the rooms were clean, had everything we needed and the room was ready when we arrived.

  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scouter96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 5 February 2014
Dear scouter68,

Thank you for leaving a review on Tripadvisor. Your feedback is appreciated and we would love to welcome you back in the Spring or Summer so you can enjoy the pool and spa.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Property: Moody Gardens Hotel Spa & Convention Center
Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554-8927
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Galveston
#2 Luxury Hotel in Galveston
#3 Business Hotel in Galveston
#5 Romantic Hotel in Galveston
#5 Family Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Hotel Hotel Galveston
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston

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