We first visited Moody Gardens Hotel many years ago, so my review is based on a comparison of what I remember. Our first visit was amazing, 12 years ago I returned home raving about this wonderful hotel.....things have since changed and unfortunately, not for the better.
The good stuff first, we arrived early and our room was ready - I thought we are off to a great start! Check-in was quick and easy. We had dinner our first night at the Cafe in the Park (i think that's what it's called) great food and service! Buffet breakfast on Saturday and Sunday was pretty good. Massage with Terry was amazing, she is well worth the splurge! I had a deep tissue massage, she is great at what she does. I don't give these type of reviews for a massage lightly. Palm Beach and Fireworks on Friday night were pretty good, it was a nice way to end our first night!
The not so good.....
We were on the 5th floor, we walked into the room to find that the bathroom floor was sticky and dirty. I called the front desk and immediately someone from housekeeping was at my door.....only to show me where she had checked off her list of rooms and she said the floor had been clean when she checked it.....implying that we must've dropped something. I explained to her we had just walked in.....minor stuff but was not happy. If we had spilled something why would I care and lie about it, seriously? But no biggie......unfortunately this was a preview of the service to come.... The wait staff at the breakfast buffet was okay.....but our waiter lacked any customer service skills - it bordered on being outright rude but not quite. The bartendar at the pool (she was an older lady) was upset to have to serve my 23 year old. She made a big deal and let it be known she wasn't too happy to do it. She literally eyeballed her ID for about 3 minutes and we (her parents) were with her! Service was slow and unpleasant - she ruined the experience that we were looking for....relaxing by the pool with a few drinks. Our last day, Monday we opted for the buffet again. Only to find out that they had removed the made to order omelet station, that would've been been good to know, we are big on omelets. All they had were scrambled eggs....seriously? My husband wanted to go to IHOP but I thought this was more convenient. They had 2 broken pieces of bread to make toast, for the entire 30 minutes we were there....no one bothered to refresh it. Server was polite but really slow. Young lady at the gift shop, won't go into detail but she was curt.
Bottom-line I expect good and friendly service when paying for any service/product. Not sure why these employees are allowed to treat customers this way, if they don't want to be there, they should leave - I'm sure there are people who would appreciate an opportunity.
I'll hang on to the memories.... of what use to be and hope that in the future I read reviews that give me hope but I don't plan on returning. I may try a couple of other hotels in the area, if we come back at all.
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- Also Known As:
- Moody Gardens Hotel Spa And Convention Center
- Moody Gardens Hotel Hotel Galveston
- Moody Gardens Motel
- Moody Gardens Galveston
- Moody Garden Hotel Galveston