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Moody Gardens Hotel Spa & Convention Center
Ranked #3 of 52 Hotels in Galveston
Certificate of Excellence
1 review
“Fabulous”
5 of 5 bubbles Reviewed 26 January 2011

Wow.

To preface, I had some problems during my stay. However, the response that I received in regards to my concerns deserves high praise.

The General Manager truly cares about his guests' experiences, and it shows. He was very kind to my concerns and rectified the situation.

Certain staff members should be recognized. Lubos and Steve were incredibly gracious and helpful. (Our car had broken down on the Seawall- of all places) We had no idea that the cruises on Sunday's made a cab wait super long, and we needed to get to The Strand to see A Tuna Christmas. Lubos seemed genuinely concerned and caring. He arranged for us to ride the cruise shuttle with Steve (who was also super kind!). He went out of his way to drop us off where we needed to be. It saved us both time and money. I was thoroughly impressed with how these gentlemen helped their guests.

Mr. O'Neil is also an asset to the property, and am grateful for his help in resolving a problem.

I love Galveston and will definitely return- and I will stay at The Moody Gardens.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DallasTex44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,311 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
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English first
Alexandria, Louisiana
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 January 2011

My family and I drove approximately 6 hours to visit Moody Gardens. The hotel was beautiful and the rates were fabulous! We got a package deal that included 4 free tickets to Schlitterbaun Water Park and 4 free tickets to the Festival of Lights. Guest Services was very helpful in answering our questions and offering information about Galveston. The kids loved the heated outdoor pool and the ice skating rink. The Moody Gardens Aquarium was excellent! This was an excellent way to wrap up the holiday season! We will definitely return to Moody Gardens in the future!

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ilovevacations00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
League City, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 December 2010

It was AWESOME! Gorgeous grounds at Christmas time with all the lights. Inside and outside decorated. Staff was so kind. Rooms are spacious with mini-fridge, but no microwave. Tons of lighting in the room, A/C worked great! Swam in the outdoor heated pool! Tons of Hot water for the family showers. Whataburger, Jack and Taco Cabana about a mile away, for frugal families like us.

Most important! My son was sick the second day. He threw up 3 times all over the bed linens, completely down to the mattress in one case. They moved us to a new room! Then they kept coming back with clean linens for the poor little guy. All they were concerned about was how he was doing, not the washing mess that they had. Now that's amazing service and a wonderful famil environment!

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TravelChickHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardens1, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 29 December 2010
Moody Gardens always enjoys reading how AWESOME our guest experiences are. Thank you for sharing and we have to agree - the gounds were lit-up for the holidays inside and out. Moody Gardens has lots to offer families, so keep us in mind for spring break and remember our Rainforest Pyramid will be opening in May 2011. Come on down!!

We are happy to always be of service.
Moody Gardens Management
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Galveston Island, Texas
1 review
5 of 5 bubbles Reviewed 14 December 2010

My husband I have stayed several times before, once for a vacation and twice for business. This time it was for my 10 year anniversary of being Cancer Free. I called and spoke with one of the planning specialist (Jaime) and she helped me make decisions on the rooms I wanted based on my needs. It was awesome we got 3 rooms and a suite. They were able to put my teenage neice in a room next to my room and my grown son they were able to place down the hall. The suite between my room and my neices was awesome. Then my parents came to join us for dinner and the festival of lights. The decor was fabulous and the doors opening to the pool were perfect as I am a big water person. We had chilled champage and chocolate covered strawberries waiting for us with a rose. Everyone we dealt with was so helpful in letting us know about the different attactions and hours, directions etc. Everything was very clean and everyone was very helpful and professional. The festival of lights was awesome. The people of Galveston are great and there are so many wonderful things to see and do plus it is a perfect place for families. Our family beach home was destroyed in Bolivar by Hurricane Ike and this hotel is the next best thing. I loved staying there and plan to go back soon.

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jazgul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardens1, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 29 December 2010
Thank you for celebrating your 10 year anniversary at Moody Gardens. We rejoice with you!! It is always nice to read kind remarks about our employees and how they give customer service to our hotel guest. Moody Gardens has lots to offer our guests and we look forward to your return, hopefully in 2011. Happy New Year to your family!

Management
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Houston, Texas
1 review
3 of 5 bubbles Reviewed 11 November 2010

We went as a quick get away, visiting Palm Beach in the morning, then leaving when it became crowded. It was great to come in from the "beach", clean up and change, have lunch, then hit the hotel pool. The hotel has many activities in the afternoon: music, crafts, pool contests, and small bounce houses.

  • Stayed June 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 3aggiemom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Texas
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 12 October 2010

A mother & teen daughter get away over Labor Day weekend. We enjoyed a nice king bed & stayed up late reading. We had a wonderful night's sleep-the best I've slept in a hotel bed lately! We had a view of the gulf (across the island). enjoyed the pool. They even allowed us a late check out & a swim in the pool after check out. The parking lot is free, & it is right next to Schliterbaun (we didn't use it). There is a mini fridge in the room & that was great to cool our bottled water for the beach!

  • Stayed September 2010
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank homeschool7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardens1, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 22 October 2010
Thank you for sharing a review of your stay with us. A mother & daughter get away is a special time and we appreciate you choosing Moody Gardens Hotel Spa & Convention Center to share that quality time. Your feedback is very helpful and we look forward to welcoming your family back in the near future.

Moody Gardens Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
1 review
5 of 5 bubbles Reviewed 7 September 2010

As a former Disney cast member myself, I have a very high standard for quality of service from a resort experience. As a result, when I take my family on a vacation, we typically stay on property at one of the Disney resort locations. This year, with limited time and resources, we decided to stay a bit closer to home and book a few days on the Gulf Coast. A friend mentioned the Moody Gardens resort in passing, and after reviewing the attractions and amenities online, we decided to give it a try. We are quite happy that we did.

After a short drive down from the Austin area, we arrived at the lobby of the impressively grand hotel, where we were greeted at the front desk by two very helpful gentlemen, Brandon and Michael. They took great care in checking us into our room, providing information on the packages for the area attractions, and generally welcoming us to the resort. Even our 5 and 7 year-old children commented on how “nice” and “friendly” the two were with us. It was a great first impression, and both Brandon and Michael remained friendly and helpful throughout our stay.

As for the amenities… Our room was immaculate. The beds were great. And, the view of the surrounding area from our room was quite nice, as well. We spent the whole first day at the Schlitterbahn park, and enjoyed dinner at the Terrace Restaurant. Tony and the staff at the restaurant did a great job, and we really appreciated the “kids eat free” program. Over our three day stay, we visited the restaurant several times and found Tony to be both personable and professional in the highest degree.

In our remaining two days, we spent time exploring the Moody Gardens attractions and the greater Galveston area. All of the attractions were very clean, well designed and expertly executed. Of particular appeal was the Moody Gardens Aquarium. The kids loved it! We spent more than two hours going up and down the different levels, exploring all of the views of the undersea life. We also enjoyed a visit to the 3D IMAX, the white sands of the Palm Beach area, and the expansive hotel pool with swim up snack bar. All were very clean and very enjoyable.

Since our return home, we have recommended the resort to several of our friends and colleagues. We had a truly World-Class experience, and we plan to return to Moody Gardens time and again for future family vacations.

  • Stayed August 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VacationingInTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoodyGardens1, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, 23 September 2010
We were pleased to read about your World-Class experience at Moody Gardens Hotel, Spa and Convention Center. We value your visit and your comments are greatly appreciated by all employees. In particular, we are proud of the professionalism of our staff, Brandon and Michael at the front desk, and Tony and staff at our Terrace Restaurant. It is our overriding goal here at Moody Gardens to provide the best in service, accommodations and attention to detail. We look forward to welcoming your family back in the not too distant future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Property: Moody Gardens Hotel Spa & Convention Center
Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554-8927
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Galveston
#2 Luxury Hotel in Galveston
#3 Business Hotel in Galveston
#5 Family Hotel in Galveston
#5 Romantic Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Hotel Hotel Galveston
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston

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