To preface, I had some problems during my stay. However, the response that I received in regards to my concerns deserves high praise.
The General Manager truly cares about his guests' experiences, and it shows. He was very kind to my concerns and rectified the situation.
Certain staff members should be recognized. Lubos and Steve were incredibly gracious and helpful. (Our car had broken down on the Seawall- of all places) We had no idea that the cruises on Sunday's made a cab wait super long, and we needed to get to The Strand to see A Tuna Christmas. Lubos seemed genuinely concerned and caring. He arranged for us to ride the cruise shuttle with Steve (who was also super kind!). He went out of his way to drop us off where we needed to be. It saved us both time and money. I was thoroughly impressed with how these gentlemen helped their guests.
Mr. O'Neil is also an asset to the property, and am grateful for his help in resolving a problem.
I love Galveston and will definitely return- and I will stay at The Moody Gardens.
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- Also Known As:
- Moody Gardens Hotel Spa And Convention Center
- Moody Gardens Hotel Hotel Galveston
- Moody Gardens Motel
- Moody Gardens Galveston
- Moody Garden Hotel Galveston