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“Wonderful but too expensive.” 4 of 5 bubbles
Review of Harbor House

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Harbor House
Ranked #4 of 52 Hotels in Galveston
Certificate of Excellence
MORENO VALLEY
Level Contributor
561 reviews
264 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“Wonderful but too expensive.”
4 of 5 bubbles Reviewed 12 May 2014

Keep in mind the stated price will have three other charges added to it that totals around $40, Including a $10 a day parking fee!

This hotel has always been one of my favorites in the country. As someone who's traveled full-time for the past six years I have lots of memories here. Since the last year this hotel has been renovated and I don't like it.

They appeared to be trying to get a certain quantity of the boutique hotel crowd. I liked the furniture that was in there before: big overstuffed couch and chairs, extremely comfortable.

The worse thing about this hotel now, and somewhat before, is the lighting system. The light switches aren't the kind you're used and you never know what each light switch to use. It might turn on every light in the suite or just turn on the light nearest the switch. It took me forever to figure out how to turn on the big chrome light over the sofa, it had a footpedal that was black, sitting on a black tile floor. Given that I was trying to do this at night, it was pretty much impossible to see.

Despite all this, still one of my favorite places, so much better and more interesting than the Seawall side of the island.

  • Stayed April 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank drdroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamGalveston, Guest Relations Manager at Harbor House, responded to this review, 14 May 2014
Thank you for the feedback on your stay at the hotel. We are working to address the lighting. Sorry to hear that you aren't a fan of the new look of the hotel; we hope that it grows on you. Please stay with us again soon.
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652 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Nottingham, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

My husband and I spent one night in April and had a lovely stay. I was a little concerned when I booked this hotel with all of the mixed reviews but I have to say they were all unfounded! The hotel has just undergone major renovations and we had an amazing room.

The location was perfect and was amazing to see the dolphins following the trawlers out in the morning.

The only slight negative is that the breakfast room is on the small side and not masses of choice but otherwise top marks!

We would definitely stay here again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamGalveston, Guest Relations Manager at Harbor House, responded to this review, 12 May 2014
We are so pleased that you had a "lovely stay" at Harbor House Hotel and Marina at Pier 21. The hotel is within walking distance of various restaurants at Pier 21 as well as those located on The Strand and Postoffice Street. We hope that you will stay with us again soon.
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Houston, Texas
1 review
4 of 5 bubbles Reviewed 8 May 2014

as much as i travel... i had never encountered light switches as difficult to work with as those at harbor house.

otherwise, the hotel and the service were outstanding. because of my walking difficulties, i had requested a room close to the elevator... and happily i was assigned the first room closes to the elevator... this was greatly appreciated.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank mesails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamGalveston, Guest Relations Manager at Harbor House, responded to this review, 12 May 2014
Thank you for the feedback on your stay at the hotel. We are sorry about the issue with the light switches and we are working on resolving that. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galveston
1 review
4 of 5 bubbles Reviewed 7 May 2014

Great location, pleasant rooms. Staff need more training at resolving issues. I booked in for a fri / sat stay as attending a function on sat night. Policy was they would only accept 2 night reservations. Checked in friday to ensure i got the room then left early sat morning to get boat and sail down. Upon arrival at 5 pm found that my key no longer worked. On further inquiry, the hotel had checked me out, this despite the booking, and despite the arduous checking in process. They made out like i was being a nuisance. Took over 1.5 hrs to get another room. Was then late for the evening function.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamGalveston, Guest Relations Manager at Harbor House, responded to this review, 12 May 2014
We are so sorry to hear about the issues that you mentioned at the hotel. We will make sure that the guest services manager is aware. We hope that you will give us another try in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 27 April 2014

The location for Harbor House cannot be beat!! Right on the Galveston Harbor with great selection of wonderful restaurants, shops, tours and cruise ships all within walking distance. The rooms are quite spacious and have recently been renovated with modern, upscale appointments. However, the walls are so paper thin that we could actually hear and understand the conversation going on in the room next to us. When the next room received a wake up phone call at 6:00 a.m., we thought it was our phone and we both woke up. The previous night it had been difficult to get to sleep until quite late because the noise from the downstairs bar and restaurant was so loud it sounded like the party was going on in our room. The guests above us were either moving furniture or bowling in their room until about 1:45 a.m. The lighting in the room was pretty, modern and all lights had rocker switches with dimmer controls, however, instructions needed to come with the lights as we evidently accidentally hit some type of timer (unbeknownst to us) and we had the bedside lamp and bathroom lights come on in the middle of the night, waking us up. The light control for the lamp between the beds also controlled the bathroom lights (that served no useful purpose)! There were four different light fixtures in the bedroom area but none of them giving off enough light that you could use the bedroom mirror to apply make-up. The bed and bedding were quite comfortable. The complimentary breakfast was fresh and adequate although choices were a bit limited and it was truly a "continental" breakfast with no frills. If your main objective is to be close the the "action" on the strand or the cruise ships - this is the place! If your main objective is a good night's rest - look elsewhere!

  • Stayed April 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Trudyh329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamGalveston, Guest Relations Manager at Harbor House, responded to this review, 29 April 2014
Thank you for the insight on your stay. We are so sorry that you weren't able to get a good nights sleep. We will definitely address the issue that you mentioned with the lights and we are working on some basic instruction on operating the lights too. Thanks again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbor House

Property: Harbor House
Address: Pier 21, Galveston, Galveston Island, TX 77550
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Best Value Hotel in Galveston
#3 Romantic Hotel in Galveston
#9 Family Hotel in Galveston
#11 Business Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbor House 3*
Number of rooms: 42
Official Description (provided by the hotel):
The Harbor House Hotel resides in Galveston Wharf overlooking Galveston Bay. The Harbor House amenities feature spacious guest rooms with scenic harbor views, free Wi-Fi Internet access as well as complimentary breakfast. All Guest rooms are designed to reflect a relaxed ambiance, embellished with nautical-style furnishings and wooden floors. Enjoy nearby attractions, such as the Texas Seaport Museum, The Tall Ship Elissa, and The Great Storm Theater. ... more   less 
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Also Known As:
Harbor House Hotel Galveston
Harbor Hotel Galveston

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