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“Great staff”

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Hilton Galveston Island Resort
Ranked #9 of 52 Hotels in Galveston
Certificate of Excellence
Jonesboro, United States
1 review
“Great staff”
Reviewed 10 October 2013

The staff was wonderful - they should be very proud to have them working at the hotel. Made my week stay very enjoyable. Location is great - lots of good places to eat within walking distance and with the Kroger next door made it easy to get anything I might have forgotten to bring.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tami F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 11 October 2013
Thank You, thank you, thank you. I appreciate the very nice review to Trip Advisor. I hope to see again when in the area. Have a great day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,052 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (407)
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English first
Lake Jackson, Texas
1 review
Reviewed 8 October 2013

everything went great The hotel staff was the most gracious, friendly, and helpful
the palm restaurant in the hotel was the best dining i've ever had. waitress's kelly and tiffany were outstanding and professional. will stay again soon

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank larrystowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 9 October 2013
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Branson, Missouri
1 review
Reviewed 7 October 2013

The hotel staff was the most gracious, friendly, and helpful I have been around. Kristina at the desk was the best! She went out of her way, above and beyond to ensure I was happy. The housekeeping staff and maintenance staff were also very friendly and were anxious to make the difference. The staff there is the difference from an average hotel to an awesome experience. The rooms are expensive.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler2400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 9 October 2013
Thank You, thank you, thank you. I appreciate the very nice review to Trip Advisor. I hope to see again when in the area. Have a great day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napa, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 October 2013

I stayed at the Hilton as part of a conference the first week of October 2013. The hotel itself is great - the staff was the most friendly and outgoing I've experienced in a long time. Everyone from the front desk to the maintenance workers working on renovations took the time to look you in the eye and greet you, make sure everything was okay, and offer assistance if needed. The property is nice... the pool area and swim-up bar are great. My only problem with my stay was the location. It is just far enough away from The Strand and other "eastern Seawall Blvd" attractions to need to drive or cab. Waiting 15-20 minutes for a cab to take me 2-3 miles was frustrating - I usually ended up walking instead. The hotel would do its guests a great service by offering bike rental. All-in-all, it was a great property, just in a mediocre location.

Room Tip: I stayed in the tower that faced the Gulf - great views, but no balconies. The balcony rooms had gr...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikew71772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 9 October 2013
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 October 2013

The hotel staff is possibly the most outstanding from a service standpoint I have enjoyed in at least a decade. The property itself is in need of some upgrades/improvements, and renovation had begun the week before I left. I will absolutely return to see the changes - I had the privilege of seeing a small area with the new carpeting and wallpaper, and I can assure that it is going to be beautiful.

As beautiful as the hotel will be (and it is perfectly acceptable in it's current condition), the service is what will bring you back. And the word "service" doesn't do the hotel justice - it's all about attitude. From the minute you meet the bell staff to your first encounter with the front desk (my personal favorite department at this hotel), you will be treated as though you are the only person staying there, and that you have just become the newest member of their family.

I have had the extremely good fortune to have been given the opportunity to travel around the world, and the Hilton should package this entire hotel full of employees and send them around the world to other hotels just to train others in why we call this a "Hospitality" Industry.

Room Tip: The Oceanside View is obviously the first choice anyone would make. However, I had a west side view...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 4 October 2013
I personally appreciate yor feedback about your stay at the Hilton Galveston. Your comments as well as others are very valuable to our operation. Please consider us for future stays.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesboro, Arkansas
1 review
Reviewed 3 October 2013

I have to say this place is a good example of an average hotel (facility wise) can seem like a 5 star hotel. The staff is what makes this location phenomenal. They go above and beyond to be courteous, kind and respectful. Every single staff member from the front desk, to maintenance make you feel welcome and special. They are also consistent with this throughout your stay, not just at check-in. They get to know your name and they take the time to listen to your needs. They most definitely are not "trolling" for tips. I highly, highly recommend this location for any stay in Galveston. You will make the best decision of your traveling life when you do.

Room Tip: Rooms in the tower are nicer, but the original rooms have balconies.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebradhyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 4 October 2013
Thank You, thank you, thank you. I appreciate the very nice review to Trip Advisor. I hope to see again when in the area. Have a great day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth
Level Contributor
1 review
Reviewed 3 October 2013

The Staff was extremely friendly and more than willing to knock themselves out for you. I was there for four nights and enjoyed the whole stay.

Conspicous by their can-do attitude is the staff of the Lobby Retaurant. Kelly and her staf were always there for breakfast with a smile. Rate them excellent!!

Bob Threatt
Composite Cooling Solutions
Fort Worth, Texas

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bonhomme555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 4 October 2013
I personally appreciate yor feedback about your stay at the Hilton Galveston. Your comments as well as others are very valuable to our operation. Please consider us for future stays.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Galveston Island Resort

Property: Hilton Galveston Island Resort
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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