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“Excellent Value and Friendly Service”

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Hilton Galveston Island Resort
Ranked #9 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed 17 February 2014

It has been two years since I last visited this hotel and the one thing that stood out was the friendliness of the staff. Everyone from the front desk, to the housekeeping and maintenance staff were all very friendly whenever we encountered them. Weather was cooler but the heated pool and hot tub was still comfortable. This hotel is in a great location along Seawall Blvd. If you are in town for a convention you can't get any closer to the convention center. It's also an easy walk to restaurants (Landry's, Rainforest Cafe, Holiday Inn and the San Luis resort). We had a balcony room which provides a view of the pool and of the waterfront. Rooms are very clean and comfortable. The bar area is cozy and there was a two man band playing on the weekend who were pretty good. They have a workout room with four or five cardio machines and an adjoining weight room with enough to get in a decent workout. Frankly, if the weather is nice walk across the street and run along the seawall instead for a scenic cardio workout. One thing that impressed me was that one of the treadmills malfunctioned when I was there. Within 30 minutes a maintenance person showed and and had it fixed in minutes AND while he was there he also checked the other machines to confirm they were all working which was impressive. So overall a great experience and I would definitely go back.

  • Stayed: January 2014, travelled as a couple
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1  Thank MichiganTraveler313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 19 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.
Mike Pistone
General Manager

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1,743 - 1,749 of 2,407 reviews

Reviewed 16 February 2014

sorry i dont get it. alltough this hotel has great beach access i dont see much of anything that would qualify it as a resort property. firts thing to note is for a diamond member they offer 2 breakfast coupons and water... there is no lounge on this property. pool looks interesting but was closed for renovation. all serives seem to be at the ajoining resort which is very nice. was here for cruise depature... next time ill just stay in houston

2  Thank Chuck R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 19 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 February 2014

We picked this hotel carefully-we were leaving on a cruise and this hotel is a good price for free parking and free shuttle. Hotel is very nice and clean. The fog delayed our departure all day and the Hilton staff was great keeping us updated on ship and departure times. The bellmen seem to know everything and were very courteous to all us stranded travelers. We will certainly stay next trip

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Staro311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 19 February 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

Clean, quiet rooms. Friendly, helpful staff. WiFi is NOT included in the guest rooms, and the charge is $10 *per day* and *per device* (eg. laptop, tablet, phone). Be sure to factor that in when comparing rates.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 10 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.
Mike Pistone
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

We were greeted by a helpful and pleasant staff. The outdoor pool was beautiful and heated but because of the weather not used. There is also a wonderful sauna and whirpool which were used! The rooms were quiet and comfortable. Worth the money, location is near the beach and other activities.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 8 February 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

My husband and I booked a getaway weekend in Galveston at the San Luis Resort because of the heated pool & hot tub. Upon arrival we found out both were being renovated. We were referred to their sister hotel the Hilton. They called to reserve us a room and explain the situation. Upon arrival at the Hilton, the staff was extremely helpful, friendly and went above and beyond to make sure we had a great experience with them. Every staff member we came into contact with always greeted us and was friendly. The pool & hot tub were great! We will without a doubt return.

  • Stayed: February 2014, travelled as a couple
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1  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 8 February 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

$10 for room internet, really? In my opinion they are going out of their way to block internet, probably paying someone to do this and special equipment. This is just not good business. They moved the business computer room and made in a semi private lounge. The computer center was moved into the lobby; no privacy.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 8 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.
Mike Pistone
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Galveston
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#11 Family Hotel in Galveston
Price Range: £79 - £335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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