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“A Very Nice Guest Experience”

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Hilton Galveston Island Resort
Ranked #8 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed 23 February 2014

A very positive first impression was made by the Valet ( Kenneth) and also by the front desk attendant. Our room was in the tower and we found it to be very clean and well maintained. We would definitely revisit this hotel and recommend it to others. Great job! Lee and Judy

Room Tip: Ask for a room in the Tower; very quiet with a beautiful view of the Gulf of Mexico.
  • Stayed: February 2014, travelled on business
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Thank Lee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 25 February 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

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Reviews (2,280)
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1,610 - 1,616 of 2,280 reviews

Reviewed 22 February 2014

Booked this hotel for a weekend cheer competition my daughter was competing in, had stayed here previous years and kids enjoyed it. When we checked in we were informed that the pool was closed due to remodel. Very dissappointed. The pool was one of the main reasons we booked this hotel. They obviously knew about the remodel and I felt they should have let us know about it. The host hotel for the competition was Moody Gardens and we choose to stay at the Hilton for double the amount because of our past experiences staying here and really enjoyed the pool. Very disapointed with our stay.

  • Stayed: February 2014, travelled with family
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Thank siggar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 23 February 2014

I appreciate your comments but because it being winter and the opportunity for us to remodel our pool to be enjoyed for years to come is why that decision was made. During that time frame. We also made arrangements with our sister property with a newly remodeled heat pool for all of our guests to use.This was relayed to your group, our other guests and all staff members. Thank you.

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Reviewed 20 February 2014

I came with a group of high school students. It has a great location. Great stay at a beautiful hotel. Everyone from Brittany at the front desk to the cleaning staff went out of their way to make our trip wonderful!

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gabby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 22 February 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

the room was outdated and the value was horrible for the room type. I purchased an upgrade and I think I would have got the same room. My problem is the value not the service. The service was amazing, great greeting and bell hop, great checkin and greeting same on the exit. The food was awesome that we ordered in room. In fact there were three things we enjoyed, the view from our window, the brekfast in bed and the service. The way the room looked eas comparable to a middle of the butch hotel brand. I would not pay the rate again for that hotel.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Pinkney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 22 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.

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Reviewed 18 February 2014

Paid $400 for a room with two full beds that were not typical Hilton quality beds. Very disappointed in the charge for a room that should have been the price on a premium/upscale room anywhere else. Hotels common spaces are nice, and the pool when it gets finished its remodel will be nice as well. Just don't go when the hotel is trying to charge list prices I suppose...way too much for a cheap feeling room.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 23 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

My husband and I stayed for one night as a get-away after a job interview for him. The lobby was full of people waiting for a delayed cruise but the hotel employees were treating them well and they were all very nice. Our room was very nice with a view of the water, which Mother Nature blocked by dense fog, but we still enjoyed our stay. As a hotel employee (another Hilton property), I am very picky about about service and cleanliness and was not disappointed in any way. Each employee I came in contact with was very professional and extremely friendly. Unfortunately I missed chacking out their new Executive Lounge as it was not yet opened, but look forward to seeing it next time. Appreciated the option of Valet parking or free self parking. Did not have a chance to check out the house restaurants, but the menu showed a great variety. Thanks for a pleasant stay which allowed me to be the "Guest".

  • Stayed: February 2014, travelled as a couple
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1  Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 19 February 2014

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

It has been two years since I last visited this hotel and the one thing that stood out was the friendliness of the staff. Everyone from the front desk, to the housekeeping and maintenance staff were all very friendly whenever we encountered them. Weather was cooler but the heated pool and hot tub was still comfortable. This hotel is in a great location along Seawall Blvd. If you are in town for a convention you can't get any closer to the convention center. It's also an easy walk to restaurants (Landry's, Rainforest Cafe, Holiday Inn and the San Luis resort). We had a balcony room which provides a view of the pool and of the waterfront. Rooms are very clean and comfortable. The bar area is cozy and there was a two man band playing on the weekend who were pretty good. They have a workout room with four or five cardio machines and an adjoining weight room with enough to get in a decent workout. Frankly, if the weather is nice walk across the street and run along the seawall instead for a scenic cardio workout. One thing that impressed me was that one of the treadmills malfunctioned when I was there. Within 30 minutes a maintenance person showed and and had it fixed in minutes AND while he was there he also checked the other machines to confirm they were all working which was impressive. So overall a great experience and I would definitely go back.

  • Stayed: January 2014, travelled as a couple
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1  Thank MichiganTraveler313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 19 February 2014

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.
Mike Pistone
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range: £78 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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